SIAM Specialist - Change & Release

Roles & Responsibilities:

• Enforce change compliance, working closely with technical and business teams in order to ensure changes are fully documented and approved prior to implementation
• Review all implemented change and/or release units to ensure they have met their objectives, both IT and business
• Create, manage, and coordinate the execution of Change Requests through Change Management process and the Change Advisory Board (CAB) meetings
• Participate in CAB meetings and represent changes to the board for approval
• Apply Change/Release/Problem Management best practices to drive continuous improvement and maintain process hygiene
• Meet with key members of the IT staff including Operations and Management, Solution, platform, and Configuration owner group to aid in change and problem analysis
• Work with the service manager to define performance goals and strategies
• Anticipate issues proactively and escalate to Change Manager as appropriate
• Monitor and support the change adherence with the established policies, processes, and procedures
• Produce metrics on established Key Performance Indicators (KPI s) and create Knowledge Base (KB) articles to share knowledge across team
• Efficiently and effectively responds to change requestor needs with a sense of urgency via email, chat or MS teams connect in a professional manner
• Ready to work in rotational shifts (if required)
  

Competency:

• ITIL foundation with DevOps and Agile concepts/methodology understanding
• ITSM tool knowledge, reporting and basic configuration – Service now, Remedy force etc.
  

Job specific skills:

• Strong verbal and written communication skills with proven technical writing abilities
• Proficiency with MS Word and MS Excel
• Strong team player with excellent interpersonal skills
• Ability to effectively manage multiple priorities with minimal supervision
• Systematic, disciplined, and analytical approach to problem solving
• Strong organization skills and attention to detail
• Customer focused
• Problem solving skills
• Teamwork
• Time management
• Logical and critical thinking
• Technical understanding (basic Infra and Application services)
• Quick learner
• Ready to adapt
• Leadership