SFDC Developer

Experience : 8-10 years

Required skills: Service contracts, LWS, Salesforce

About the Role:

The CoE team is growing and looking for a business-minded Solutions Engineer/Application Designer/Salesforce Developer who can act as a Design/Dev lead for complex Salesforce.com implementations in the Contact Center Space. The successful candidate will work closely with business partners and other IT teams to design, develop, and implement Enterprise scale and integrated Salesforce.com solutions.

The Role also requires person to come with some foundational AWS skills

Responsibilities:

·        Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes

·        Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy

·        Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions

Qualifications:

·        University degree in Computer Science or equivalent

8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com.

Foundational understanding of AWS service – AWS Connect, Lambda , S3.

Service Cloud

·        Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services

·        Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns

·        Design and development experience using Agile project methodology

·        Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc)

·        Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.)

·        Certified Salesforce.com Developer or other certifications an asset

Preferred skills:

Prior experience of working in Contact Center Space

·        Passion, Creativity and Collaboration

·        Self driven and motivated to get results

·        Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications

·        Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives

Strong communication skills

·        Adept at working collaboratively as part of a cross functional team to deliver solutions

·        Adept at working effectively on multi-site teams including offshore teams in India

Strong analysis and problem-solving

·        Good leadership, planning and consulting skills (business and technical)

·        A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients