Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
UKG
>
Services Operations Specialist II

Services Operations Specialist II

UKG

3 - 6 years

5 - 8 Lacs

Bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

service quality service operations customer service sales service delivery team management team handling customer care business development customer retention cross selling customer support marketing client relationship management team leading crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose "” people "”then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.The Customer Service Specialist (Service Operation 2) is a pivotal role responsible for delivering exceptional service to our customers while owning the end-to-end service process. This customer-facing position focuses on service request handling, quotation delivery, and ensuring overall customer satisfaction. As a liaison between customers and internal teams, the role involves effective communication, coordination, and problem-solving.Key Responsibilities:1. Customer Interaction:

Serve as the primary point of contact for customers, addressing their inquiries and providing assistance with service-related matters.

Build strong, long-lasting relationships with customers to enhance overall satisfaction.2. Service Request Handling:

Receive and process service requests through various communication channels, ensuring prompt and accurate data collection.

Collaborate with customers to understand their specific needs, preferences, and timelines.

Maintain meticulous records of service requests and customer interactions.3. Quotation Delivery:

Work closely with relevant departments to generate precise quotations tailored to customer requirements.

Ensure timely delivery of quotations to customers and be available for clarifications or additional information.4. End-to-End Ownership:

Take complete ownership of the service process, from the initial customer request to service delivery and follow-up.

Coordinate with internal teams to ensure the seamless execution of services, addressing any customer concerns or issues promptly.5. Customer Satisfaction:

Monitor and measure customer satisfaction levels, seeking feedback and continuously improving service quality.

Address and resolve customer complaints or issues to ensure a positive customer experience.Qualifications and
Skills:

Bachelor's degree or equivalent (business-related field preferred).

Proven 3-6 years of experience in a customer service or customer-facing role.

Strong interpersonal and communication skills, with a customer-centric approach.

Proficiency in customer service software and tools.

Exceptional organizational and time management abilities.

High attention to detail and accuracy in documentation.

Ability to manage multiple tasks and work effectively under pressure.

Problem-solving skills and the ability to address customer concerns.

In-depth knowledge of the company's products and services.

Positive attitude and a commitment to delivering top-notch customer service.This job description outlines the key responsibilities and qualifications for the Customer Service Specialist position (Service Operation 2). The successful candidate will be expected to take ownership of the end-to-end service process, maintain strong customer relationships, and collaborate with internal teams to ensure a high level of customer satisfaction.
Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! in the Application and Interview Process UKGCareers@ukg.com

More Jobs at UKG

Mgr. Post-Live Professional Services Consulting

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Senior Software Engineer (AI Applications)

Pune

2 - 4 yrs

INR 5 - 8 Lacs

Principal Technical Program Manager

Pune

8 - 11 yrs

INR 30 - 35 Lacs

Lead UI & UX Designer

Pune

5 - 8 yrs

INR 7 - 10 Lacs

Mgr. Software Engineering- AI

Pune

10 - 14 yrs

INR 12 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Quality Interview Now

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

UKG

Human Resources Software

Lowell

6,000+ Employees

702 Jobs

Key People

Chris Todd

CEO
Patricia K. Folkes

Chief People Officer
David D. Munn

Chief Financial Officer
Amy P. Ritchie

Chief Marketing Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Services Operations Specialist II