ServiceNow Specialist

Job Title : ServiceNow Specialist

Experience : 3 - 5 Years

Location : Bhuvaneshwar

Job Summary

Infrastructure Specialist / Application Developer in ServiceNow IT Service Management (ITSM)

3+ years of hands-on experience

ServiceNow Certified System Administrator (CSA)

Certified Implementation Specialist – ITSM (CIS-ITSM)

Key Responsibilities

• Implement, configure, and customize ServiceNow ITSM modules: Incident, Problem, Change, Knowledge Management, Service Catalog, Service Portal.
• Collaborate with clients to understand business needs and provide tailored ITSM solutions.
• Support integrations between ServiceNow ITSM and third-party systems (CRM, financial applications).
• Work with cross-functional teams (development, testing, project management) to ensure smooth delivery.
• Provide post-implementation support, issue resolution, and performance optimization.
• Train clients and internal teams on ServiceNow best practices.
• Stay updated with latest ServiceNow releases and trends; adopt new features into ITSM solutions.
• Ensure compliance with financial industry regulations during implementations.
  

Mandatory Qualifications & Skills

• 3+ years of experience in ServiceNow ITSM implementation and design.
• Hands-on delivery of ITSM modules: Incident, Problem, Change, Knowledge, Service Catalog, Service Portal.
• Certifications: CSA + CIS-ITSM (mandatory).
• Experience in pre-sales activities: client engagement, requirement gathering, solutioning.
• Strong communication, presentation, and Agile experience (sprint management, delivery tracking).
• Ability to troubleshoot complex issues and drive resolution collaboratively.
  

Good-to-Have

• Experience with ServiceNow Performance Analytics and reporting.
• Knowledge of ITIL framework.
• Experience with change management and adoption of ITSM solutions.
• Understanding of financial sector compliance and regulations.
• Experience delivering ITSM solutions for banks or financial organizations.