42 Servicenow Platform Jobs

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

The ideal candidate for this position should possess a minimum of 3 years of hands-on experience in design, development, and deployment on the ServiceNow platform. You should have prior experience in ServiceNow implementation within IT Service Management (ITSM) modules such as Incident, Problem, Change, CMDB, and Asset. Proficiency in CMDB, Discovery, and integration with external modules is also required. Your skills should include hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, and AJAX. Additionally, you should have experience in integrating ServiceNow with third-party tools using web services, SOAP, email, MID, etc. Previous experience in SNOW administration is crucial, along with a strong understanding of ITIL v3 processes. Preferred qualifications include ITIL Foundation v3 certification and ServiceNow Administration certification. The ability to work effectively on tight schedules, even beyond normal working hours, is essential for this role. Strong communication skills, both verbal and written, are necessary to effectively interact with clients. If you are interested in this opportunity, please send your updated CV in word format to Mr. Sanket at career@globalnestsolutions.com and sanketk@globalnestsolutions.com. Along with your CV, kindly provide details on your total experience, relevant experience, current CTC, expected CTC, availability to join (Immediate/15 Days/1 Month/2 Months/3 Months), current location, and passport status (Yes/No).,

As an experienced Quality Assurance professional with 5-8 years of overall QA experience, you will be responsible for various key responsibilities related to the ServiceNow platform. Your primary duties will include defining test strategy, scenarios, traceability matrix, and success criteria. You will collaborate with functional consultants and client UAT teams to ensure smooth coordination. Managing defect triage, retesting, and sign-off procedures will be crucial aspects of your role. Additionally, you will be involved in supporting test automation planning where applicable. To excel in this role, you must possess strong testing experience in ServiceNow SPM (Strategic Portfolio Management) and Enterprise Architect (EA) modules. Familiarity with form design, business rules, flow designer, and custom scripts within the ServiceNow environment is essential. Your experience should also include integration testing with external systems using REST/SOAP APIs. Knowledge of ITIL processes and best practices will be advantageous. Your analytical, troubleshooting, and documentation skills will be put to the test in this position. Effective verbal and written communication skills are essential for successful collaboration within the team and with stakeholders. Holding a ServiceNow System Administrator Certification is mandatory for this role. If you are looking for a challenging opportunity to leverage your QA expertise on the ServiceNow platform, this position based in Noida/Bangalore could be the perfect fit for you.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

As a QA Tester for the Customer Service Management (CSM) Project at APN Consulting, you will play a crucial role in ensuring the functionality of CSM meets the specified requirements. Your key responsibilities will include developing and executing test plans and scripts, collaborating with developers and architects to identify and track defects, thoroughly testing API integration and Now Assist AI, as well as participating in regular stand-ups to provide feedback on QA progress. To excel in this role, you should have 2-4+ years of QA testing experience, with a preference for experience in ServiceNow CSM or healthcare projects. A strong knowledge of API testing and integration validation is essential, along with familiarity with the ServiceNow platform and automation testing tools. Excellent communication and problem-solving skills will be key to your success in this position. If you are passionate about ensuring quality and functionality in software projects, and possess the required experience and skills, we encourage you to apply for this contract position at APN Consulting.,

As a ServiceNow developer at Providence, you will play a crucial role in collaborating with the ServiceNow business analyst and development team to translate requirements into effective solutions. With a focus on IT Service Management (ITSM), Catalog items, Governance, Risk, and Compliance (GRC/IRM), and Custom modules, you will leverage your 2-5 years of experience in ServiceNow and Information Technology to drive innovation and efficiency within the organization. Your responsibilities will include analyzing business problems, designing and documenting solutions, optimizing processes, preparing technical documentation, testing in pre-Prod environments, providing end user training, and leading solution activities to support the growth of the ServiceNow deployment. Additionally, you will handle support and enhancement requests, perform code reviews, and ensure adherence to standard practices. To excel in this role, you should have hands-on experience with the development and implementation of ServiceNow Platform, ITSM, IT Asset Management (ITAM), and Custom modules. Proficiency in JavaScript scripting, Angular, Flow Designer, Portal, Workspace, and Mobile Apps is essential. Your quick thinking, technical expertise, coding skills, and effective communication will be key assets in this position. Moreover, you will be expected to demonstrate strong interpersonal skills, build positive relationships with stakeholders, possess analytical and problem-solving abilities, and have knowledge of agile methodology. Experience in Integrations, Mobile Apps, Workspace customizations, and a deep understanding of corporate strategic plans will be beneficial in fulfilling your responsibilities effectively. Join Providences dynamic Information Service team to contribute towards digitally enabling the vision of Health for a better world, leveraging cutting-edge technologies and fostering innovation in a global healthcare setting.,

Our client is a major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. They place people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of 5.1 billion in 2022. 1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance.

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a team-oriented environment. We are seeking a Head of Service Management to join our team. As the Asset and Configuration Management Analyst reporting to the Head of Asset and Configuration, you will oversee the Asset and Configuration Management processes, ensuring adherence to internal and external audit requirements. Your role involves collaborating with the Head of Asset and Configuration to implement and uphold Asset and Configuration Management standards, governance, and controls across various technologies and acquisitions using a unified ITSM platform and the Apex Global operational framework. Building and managing stakeholder relationships, streamlining processes, and spearheading continuous improvement initiatives are key aspects of this role. **Primary Responsibilities:** - Maintain an updated and validated database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. - Employ a continuous improvement approach to identify and track company assets, CIs, and dependencies within the Configuration Management Database (CMDB). - Collaborate with key stakeholders, internal teams, and external vendors to introduce and retire assets during changes, releases, upgrades, new technology deployments, and acquisitions. - Assist the Head of Asset and Configuration in overseeing the Data Governance Framework and monitoring the quality of CMDB updates, integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. - Establish and manage relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. - Work closely with IT teams to resolve configuration and asset management-related issues. - Generate and analyze reports to identify trends and areas for improvement. - Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. - Monitor and enforce compliance with configuration and asset management policies and procedures, offering guidance and support to other IT teams. - Support the process owner and process manager in creating principles, processes, and procedures. - Assist in defining the structure of the configuration management system, including CI types, naming conventions, required and optional attributes, and relationships. - Propose scope for service asset and configuration management and conduct configuration audits. **Requirements:** - Demonstrated experience in asset and configuration management utilizing the ServiceNow platform, with expertise in ServiceNow Discovery, Graph Connectors, and Multisource CMDB. - Accreditation in Asset and Configuration Management discipline (ITAM, CAMP, CITAM, or equivalent). - Strong attention to detail, proficiency in data processing, and the ability to operate effectively within a complex global organizational setup. - Exceptional organizational and productivity skills, with the capacity to engage with managers, staff, and stakeholders across the organization. - Proficiency in ITSM tools such as ServiceNow. - Extensive experience and in-depth understanding of Cloud technologies, Physical and Virtual Infrastructure. - Excellent verbal and written communication skills for effective presentations and interactions.,

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. You will apply a continuous improvement approach to identify and track company assets, CIs, and their dependencies within the Configuration Management Database (CMDB). Collaborating with key stakeholders, internal teams, and external vendors, you will facilitate the introduction and retirement of assets through various changes, releases, upgrades, deployments, and acquisitions. Furthermore, you will support the Head of Asset and Configuration in managing the Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) integrated with the Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establishing and maintaining relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM will also be part of your role. You will work closely with IT teams to identify and resolve issues related to configuration and asset management, generate and analyze reports to identify trends and areas for improvement, and implement and maintain best practices for configuration and asset management. Monitoring and enforcing compliance with configuration and asset management policies and procedures, along with providing guidance and support to other IT teams on related issues, will also be essential. Key requirements for this role include proven experience in asset and configuration management using the ServiceNow platform, focusing on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. Possessing ITAM, CAMP, CITAM, or other accreditations in the Asset and Configuration Management discipline is crucial. Strong attention to detail, the ability to process data, and work in a complex global organizational environment are essential. Additionally, you should have experience with ITSM tools like ServiceNow, knowledge of Cloud technologies, Physical and Virtual Infrastructure, and excellent verbal and written communication skills.,

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

As a Catalogue Technical Specialist/Analyst, you will be responsible for supporting the technical integration efforts of Alation into other enterprise systems that may contain critical data lineage or data quality information. Your daily tasks will include providing operational support for the integration catalog, managing active directory roles, maintaining integrations, and enhancing capabilities. Collaborating with Integration owners, you will identify, define, and capture integration and other key data within the integration catalog. Your role will also involve optimizing integration descriptions, keywords, and categories for effective search and discovery, as well as resolving issues related to the integration catalog promptly. Maintaining the data catalog to ensure accurate and up-to-date metadata for all data assets will be a crucial part of your responsibilities. You will establish and enforce data quality standards and guidelines across the organization, conducting regular data quality assessments and audits to address any data issues that arise. Additionally, you will act as a point of contact for data catalog-related inquiries, providing timely resolutions. Generating reports and dashboards to offer insights into data catalog usage, data quality, and metadata completeness will be an essential aspect of your role. You will also monitor and analyze data quality metrics to identify and resolve any anomalies or discrepancies, analyzing metadata to identify trends, patterns, and areas for improvement. Your experience as a self-directed individual with over 3 years of experience in integration, data & analytics, or related roles will be beneficial for this position. Experience in integration design and development on IPaaS platforms, DevOps, and CI/CD approach for integration deployment is preferred. Hands-on experience with catalog tools such as Alation or similar, as well as integrating with the ServiceNow platform, will be advantageous. Moreover, your proven experience in implementing and managing data lineage, catalog, or other solutions in complex enterprise environments, along with expertise in databases, business intelligence tools, and ETL tools, will be valuable. A strong understanding of data catalogs and their capabilities, including data dictionaries, business glossaries, business lineage, technical lineage, and data management workflows, is essential for this role. Understanding multiple system integrations, data flow, and data schema changes will also be part of your responsibilities. In summary, as a Catalogue Technical Specialist/Analyst, you will play a pivotal role in ensuring the smooth integration of Alation into various enterprise systems, maintaining data quality standards, and providing support for data catalog-related activities to enhance organizational data management practices.,

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensure that detailed designs adhere to solution architecture design (i.e. high-level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification. Ensure the overall user experience is taken into account when designing new solutions and services. Take accountability to ensure adherence to Security and Compliance policies and procedures within Service Delivery scope. Take accountability for platform governance including Platform performance and security. Minimum Requirements: - 12+ years of relevant IT experience - 5+ years of experience on the ServiceNow Platform - Certified ServiceNow Implementation Specialist - Deep Knowledge of the ServiceNow platform and modules - Implementation experience in multiple ServiceNow applications like ITSM, ITOM, HRSD, IT Asset Mgmt., Orchestration, Virtual Agent, Integration Hub, and Custom applications (minimum two modules) - Excellent analytical and conceptual thinking, proactive work style, strong analytical and problem-solving skills, open to new learnings - Excellent communication and team collaboration skills - Strong ability to interact and operate in an international environment, across various domains, functions, and levels - Capable of interacting in business (non-IT) language - Experience with Agile tools and techniques - Good to have experience with application development and methodologies, ITIL / GxP - Exposure/experience in GenAI and Now Assist implementation Why consider Novartis Novartis touched 769 million lives with its medicines in 2022, and while proud of this, there is more that can be done to help improve and extend people's lives. Novartis believes that new insights, perspectives, and ground-breaking solutions can be found at the intersection of medical science and digital innovation. A diverse, equitable, and inclusive environment inspires new ways of working. Novartis believes in thriving potential in an unbossed culture underpinned by integrity, curiosity, and flexibility. Collaborating with courage to aggressively and ambitiously tackle the world's toughest medical challenges can reinvent what's possible. The greatest risk in life is the risk of never trying! Imagine what you could do here at Novartis. Benefits and Rewards: Read Novartis" handbook to learn about all the ways they help employees thrive personally and professionally. Division: Operations Business Unit: Universal Hierarchy Node Location: India Site: Hyderabad (Office) Company/Legal Entity: IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area: Technology Transformation Job Type: Full-time Employment Type: Regular Shift Work: No Join the Novartis Network: Not the right Novartis role for you Sign up to the talent community to stay connected and learn about suitable career opportunities as soon as they come up.,

The ideal candidate for the position will combine strong project management skills with a deep understanding of digital technologies, client requirements, and agile methodologies. As a part of the India digital team responsible for deliveries to North America, you will play a crucial role in planning, executing, and overseeing digital projects to ensure timely and successful outcomes. Key Accountabilities: - Ensuring that technical solutions align with business requirements and needs - Successfully delivering project objectives and milestones to development teams - Maintaining high client satisfaction through effective stakeholder management, proactive communication, and quality outcomes - Identifying, assessing, and mitigating project risks and roadblocks in a timely manner Key Responsibilities: - Developing and maintaining comprehensive project plans, schedules, and milestones while incorporating risk management and resource allocation - Defining project scope, goals, and deliverables that align with business objectives - Providing technical guidance and solutions, coordinating with cross-functional teams, stakeholders, and regional (North American) digital and business teams - Overseeing day-to-day digital service delivery activities to ensure timely and quality outcomes - Proactively identifying and resolving project issues and risks with expert problem-solving skills - Managing digital service inquiries and queues in the ServiceNow platform - Reporting regularly on project health, milestones, and status to stakeholders - Staying updated with digital trends, tools, and technologies relevant to the service line Education: - Bachelor's degree in information technology, Computer Science, or a related field; Master's degree is a plus - Project management certifications like PMP or PRINCE2, along with agile certifications such as SAFe are mandatory Experience: - Minimum of 10-12 years of experience in IT/digital, including development, testing, and support, with at least 5 years in IT project management - Demonstrated experience in navigating complex technical environments and delivering solutions while working with global teams Knowledge/Skills: - In-depth understanding of IT/Digital support, project management, and best practices - Strong team management skills to motivate and guide diverse teams - Advanced problem-solving abilities with a customer-centric mindset Mandatory: - Hands-on support for North American clients during U.S. business hours to resolve project and open ticket issues - Strong communication skills with a proactive attitude - Experience with Agile/Scrum, project management tools, and the ServiceNow platform The company offers: - Agile and safe working environment - Competitive annual leave and sick leaves - Group incentive scheme - Group term life insurance, Workmen's compensation, and Group medical insurance coverage - Short and long-term global employment opportunities - Global collaboration and knowledge sharing - Digital Innovation and Transformation Equality, Diversity, and Inclusion: - Promoting equality, diversity, and inclusion within the workplace to ensure equal opportunities for all employees - Creating an inclusive environment that encourages individual expression and contribution Agile Working: - Embracing agility, flexibility, and trust in choosing effective ways of working to meet client, team, and personal commitments at Mott MacDonald.,

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. You will execute software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems. Your role involves creating secure and high-quality production code and maintaining algorithms that run synchronously with appropriate systems. Additionally, you will produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development. In this position, you will also gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems. You are expected to proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture. Furthermore, you will contribute to software engineering communities of practice and events that explore new and emerging technologies. Your responsibilities will also include designing, coding, testing, and delivering software leveraging firm-wide frameworks and best practices for the ServiceNow platform. You will follow and enhance the scrum practices for continuous team processes improvement and collaborate with the Business Analysis team for producing estimates and agile delivery plans. Required qualifications, capabilities, and skills: - Formal training or certification on software engineering concepts and 3+ years applied experience - Hands-on practical experience in system design, application development, testing, and operational stability - Proficient in coding in one or more languages - Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages - Demonstrates a strong understanding of agile methodologies such as CI/CD, Application Resiliency, and Security - Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) - Hands-on experience in ServiceNow platform implementation; off-platform development experience welcomed - Experience implementing workflows, flows, business rules and scripts, including client scripts, fix scripts, and schedule jobs - Extensive knowledge of best practices developing in the ServiceNow platform or proven ability to learn a new platform quickly with excellent analytical, debugging, and problem-solving skills. Experience should span writing custom widgets, tool navigation, configuration, and scripting. Preferred qualifications, capabilities, and skills: - Familiarity with modern front-end technologies - Exposure to cloud technologies - Experience implementing the Service Portal on ServiceNow (preferred) - Demonstrates a strong understanding of the ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions.,

You will be a part of a global team working on HR Projects, Enhancements & Support, including ServiceNow HR Service Delivery along with other HR applications. Your responsibilities will include understanding the business processes associated with ServiceNow HR Service Delivery modules, reviewing and providing solutions for raised business requirements, and developing software on the ServiceNow platform following Experian standards. You will also be responsible for preparing documentation such as configuration guides, design documents, and test scripts, as well as working in collaboration with Global Change Management and ServiceNow Core platform teams to introduce changes in UAT and Production systems. Data security maintenance in a highly auditable environment and working on a single global instance supporting multiple countries will be essential aspects of your role. Additionally, you will work in a multi-lingual and culturally diverse environment, collaborating with peers, customers, and vendors to address product issues and create support requests. Flexible working arrangements and adherence to Experian standards and tools will also be part of your routine. To qualify for this role, you should have 5 to 8 years of experience working with the ServiceNow platform in an Admin/Developer capacity within an enterprise-wide, multi-tier production environment. Proficiency in scripting languages such as Glide and Jelly Scripting, Java Script, HTML, XLM, AJAX, CSS, JSON, and AngularJS is required. Experience in ServiceNow implementation in HR Service Delivery modules, ServiceNow System Administration certification, and knowledge of configuring MID Servers are prerequisites. Moreover, you should have experience in Agile/Scrum development environments, integrating 3rd party tools, and portal development, including using Service Portal pages and widgets. Abilities to design optimized customer experiences, work in CI/CD environments, and collaborate effectively with global teams in a follow-the-sun model are also crucial. A degree in Computer Science, Information Services, or related field is preferred, along with prior experience in consulting or technology business. Additionally, exposure to Oracle database & PL/SQL scripting, HR Cloud Applications, REST APIs, and working with business users independently will be advantageous. Good communication skills, problem-solving abilities, adaptability, and a self-motivated approach are essential for this role.,

Key Responsibilities: Gather, analyze, and document business requirements related to HR Service Delivery (HRSD) on ServiceNow. Translate business needs into functional and technical requirements. Configure and enhance the ServiceNow HRSD module including Employee Service Center, Case Management, Knowledge Management, and Lifecycle Events. Collaborate with HR and IT teams to ensure smooth implementation and adoption of ServiceNow solutions. Create user stories, test cases, and process flows. Participate in UAT and training initiatives. Required Skills: Hands-on experience with ServiceNow HRSD module (at least 2+ years preferred). Strong understanding of HR processes and workflows . Familiarity with ServiceNow platform , scripting, UI Policies, Business Rules, Workflows. Experience with Agile/Scrum methodologies . Excellent analytical, communication, and documentation skills. Good to Have: ServiceNow certifications (CSA, HRSD). Experience working with Integrations (REST/SOAP APIs) . Exposure to other ServiceNow modules like ITSM or CSM. Understanding of Data Privacy & Compliance in HR systems.

As a ServiceNow Developer specializing in Order Management for Telecom Module, your primary responsibility will be to design, develop, and implement solutions on the ServiceNow platform, with a specific focus on the Order Management for Telecom (OMT) module. You will work closely with Business Analysts, Solution Architects, and various cross-functional teams to gather and analyze requirements effectively. Your tasks will include developing ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications tailored to meet the specific needs of telecom order management. It will be essential to configure and customize Order Management modules to ensure smooth handling of product orders, service requests, and provisioning workflows. Another crucial aspect of your role will involve integrating ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly utilized in telecom environments. You will also be responsible for providing support during User Acceptance Testing (UAT), defect fixing, and performance tuning for order management processes. To excel in this role, you must adhere to Agile delivery practices and actively participate in daily stand-ups, sprint planning sessions, and retrospectives. Compliance with coding standards, security guidelines, and ITSM best practices is of utmost importance to ensure the overall quality and security of the solutions developed. Required Skills: - Possess a minimum of 5 years of hands-on development experience on the ServiceNow platform. - Demonstrated proficiency in ServiceNow Order Management for Telecom (OMT) module. - Familiarity with ServiceNow CSM (Customer Service Management) and/or ITSM would be advantageous. - Strong command over JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal. - Comprehensive knowledge of the telecom domain, specifically pertaining to Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment. - Ability to create technical documentation, design documents, and deployment guides. - Prior experience in working within Agile/DevOps environments is preferred. If you are a dedicated ServiceNow Developer with a keen interest in Order Management for Telecom and possess the requisite skills and experience mentioned above, we encourage you to apply for this position. Please note that this opportunity requires immediate availability and the ideal candidate should have a minimum of 5 years of relevant experience.,

You are a talented ServiceNow IRM/GRC Developer Lead with over 8 years of experience working specifically with ServiceNow. Your expertise in GRC ServiceNow spans over 4 years, making you a valuable asset to the team. You are open to working in locations such as Noida, Bangalore, Pune, Hyderabad, Chennai, or others as needed. Immediate joiners are preferred for this role. Your key responsibilities include demonstrating a strong hands-on experience in ServiceNow IRM/GRC modules focusing on Risk, Compliance, and Audit. You possess expertise in Operational Risk Management with a secondary focus on IT risk. Your knowledge extends to IRM Workspaces with familiarity in the new UI and UI16. You have experience in Issue Management and are prepared for future enhancements related to Policy & Regulatory Management. As a ServiceNow IRM/GRC Developer Lead, you should excel in developing Business Rules, Notifications, and overall platform functionalities within ServiceNow. You are expected to have a comprehensive understanding of the business side of regulatory compliance, ranging from mutual funds to retail customers. Exposure to areas such as BCM, Knowledge Management, and Vulnerability Scanning would be advantageous for this role. The ideal candidate for this position is a tech-functional professional who can provide leadership in the development and maintenance of IRM/GRC solutions while possessing a deep understanding of the business context.,

As a ServiceNow Developer, you will be responsible for developing and implementing configurations and customizations in the ServiceNow platform. You will work on various modules including ITSM, CMDB, ITOM, HRSD, or others based on project requirements. Your key tasks will involve designing and managing workflows, business rules, UI actions, and client/server scripts to meet business needs effectively. Collaboration with business analysts and stakeholders is crucial to comprehend requirements and offer appropriate technical solutions. Regular platform maintenance, upgrades, and performance tuning will be part of your routine tasks to ensure the platform's optimal functioning. Adhering to best practices in development and platform governance is essential to maintain the quality and efficiency of the solutions provided. Additionally, you will be responsible for maintaining clear documentation for processes and codebase to facilitate seamless understanding and future enhancements. Your role as a ServiceNow Developer is pivotal in driving successful outcomes by leveraging your technical expertise and problem-solving skills in alignment with business objectives.,

Transport is at the core of modern society. If you seek to make a difference on a global scale by shaping sustainable transport and infrastructure solutions for the future, then we could be a perfect match. Join us on our transformation journey to the digital future at Digital & IT, where we aim to enable value creation at scale for the Volvo Group. With a new product-centric operating model and digital technologies, we strive to produce profitable, scalable, and differentiated digital offerings. As part of a global and diverse team of highly skilled professionals, you will have the opportunity to learn continuously and embrace change to stay ahead. Our role is crucial in reaching the Volvo Group ambitions for 2030, and we invite you to be part of our transformation journey towards becoming the digital capability of the Group. We are currently looking for a Configuration Manager within the IT Service & Asset Management area. As a Configuration Manager in a global context, you will play a key role in ensuring that the Configuration Management Database (CMDB) has accurate data, particularly in the Software area. You will work closely with Digital Product Owners to propose and implement improvements, as well as engage in strategic initiatives to ensure the CMDB can deliver the required functionality within initiative timeframes. Collaboration with various stakeholders within Volvo Group and external partners will be essential, along with knowledge sharing responsibilities. Key Responsibilities: - Manage service configuration management data for a large, rapidly evolving digital product team. - Ensure stakeholders and data quality for the software area. - Drive measurable practice improvements for incident, problem, change, release, service availability reporting, event, and alert automation using service configuration management data. - Report KPIs and ensure targets are met, including verifying software installations, investigating discrepancies, managing software ownership, and preparing/updating related documentation. - Identify improvement needs and perform User Acceptance Testing (UAT) for improvements on the ServiceNow platform. Required Competencies: - Experience in an IT delivery organization. - Agile implementation experience of ServiceNow IT Service Management (ITSM). - Proficiency in the ServiceNow platform, particularly in CMDB/Software area. - Collaboration experience with external suppliers. - Deep knowledge of Service Configuration Management practices. - Strong ability to manage in a complex and dispersed environment. - Dedication to improving quality and effectiveness. - Excellent communication, presentation, business analysis, and leadership skills. - Proficiency in English. Nice to have: - ServiceNow CMDB Fundamentals. - Hands-on experience with Software Models and SAM PRO module in ServiceNow. - Experience with Flexera IT Visibility. Join us at Volvo Group and be part of our commitment to shaping the future landscape of efficient, safe, and sustainable transport solutions. As part of our team, you will work with some of the sharpest and most creative minds in the industry to leave a positive impact on society for the next generation. We are a global team united by a culture of care, inclusiveness, and empowerment, dedicated to leading the way in tomorrow's transport solutions. Your voice and ideas matter here, and you will have the opportunity to thrive in your career within an environment that values teamwork and innovation.,

As a ServiceNow Solution Architect at EY, you will be responsible for the overall design, mapping of client business requirements, and ensuring smooth project delivery. Your role will involve assessing current state processes and tools, identifying ServiceNow platform solution options, defining ServiceNow solution requirements, determining integration requirements, and developing overall architecture and implementation plans. You should have in-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. With 8 to 10 years of relevant experience, you will be capable of designing and developing large solutions that combine Service Now platform, automation, and workflow capabilities for EY customers. Leading an offshore team in all Service Now modules like ITOM, SecOps, and IRM will be a crucial aspect of your role, covering blueprint, design, configuration, build, and roll-out phases. Your responsibilities will include working closely with various stakeholders such as business, process leads, and the offshore team to ensure a successful implementation. You will propose and deliver projects to EY customers or internal stakeholders, build strong internal relationships within the firm, and develop people through effective supervision, coaching, and mentoring. Furthermore, you will provide expert-level support and technical mentoring to the implementation team, maintain comprehensive knowledge of ServiceNow's capabilities and constraints, and support practice build efforts. Developing and presenting business case material for senior prospect and customer stakeholders, creating and delivering tailored presentations and product demonstrations, scoping and delivering Proof of Concept/Proof of Value engagements with prospects, and responding to Request for Information/Proposal documents are also part of your responsibilities. In addition to technical skills, you are required to have a CSA certification and at least two Service Now Implementation Certifications, while possessing an ITIL Certification would be considered a plus. By being the ServiceNow subject matter expert for ITOM/SecOps/IRM, you will contribute to EY's mission of building a better working world by creating new value for clients, people, society, and the planet, all while building trust in capital markets.,

You will be responsible for performing service management, operations, and systems administration tasks on the ServiceNow platform. This includes planning and executing system upgrades, addressing incidents and problems on the platform, and ensuring the availability and resiliency of the platform and MID servers. Your role will also involve tasks such as user administration, user interface level integration, and MID server integration. You should have knowledge of Import Sets for data loading from external files or databases to service-now.com. Monitoring application performance, implementing vendor-recommended patches and upgrades, and partnering with the business to explore automation opportunities in operations processes will be part of your responsibilities. Experience with ITIL process consulting and/or implementation is required. You should have experience with various ServiceNow modules including Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management, and CMS. Basic Java scripting skills are also necessary. Additionally, you will handle ServiceNow incident and request queues, manage clone and deployment processes in ServiceNow, perform documentation and review activities, and handle complex data migration tasks. Ameriprise India LLP, a U.S.-based financial planning company with a global presence, has been providing client-based financial solutions for 125 years. The firm focuses on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join our inclusive and collaborative culture that values your contributions and offers opportunities for growth. This is a full-time position with working hours from 2:00 pm to 10:30 pm in the AWMP&S President's Office within the Technology job family group at Ameriprise India LLP.,

You are a skilled ServiceNow IRM/GRC Developer with over 7 years of experience, including 4+ years of relevant GRC experience. Your expertise lies in Risk, Compliance, and Audit modules within the ServiceNow platform. You possess a strong understanding of Operational Risk Management, with a particular focus on IT risk as a secondary aspect. Your proficiency extends to working with IRM Workspaces, specifically the new UI and UI16. You have hands-on experience in Issue Management and are eager to explore areas such as Policy & Regulatory Management in the future. Your abilities in developing Business Rules, Notifications, and navigating the ServiceNow platform are commendable. It is essential that you comprehend the business aspects of regulatory compliance, such as from mutual funds to retail customers. Exposure to areas like BCM, Knowledge Management, and Vulnerability Scanning would be advantageous for this role. The ideal candidate is a tech-functional expert who can lead the development and maintenance of IRM/GRC systems while possessing a deep understanding of the business context. Immediate joiners are preferred for this position based in Noida, although candidates from other locations are also welcome.,

Position : Servicenow Location : Bangalore Experience: 3yrs 8yrs Notice : Immediate Responsibilities : The ServiceNow Developer is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond Ideal candidate should have good design knowledge and be willing to research new solutions based on the requirements Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support/development. Support other developers in their work to integrate existing systems with Service Now Support business process owners in configuring the platform Strong expertise in Design, Development and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application. Should be proficient to provide functional and Technical insight Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be an added advantage Exposure to ITIL Framework, IT Management Tools Strong verbal communication skills and ability to Establish a rapport with clients and colleagues Strong organizational and analytical skills Exceptional Interpersonal Skills & Ability to work Independently and with a team Ability to flexible to stretch and learn new Technologies/process whenever necessary Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Very strong and established track record of managing complex ITSM tool deployment involving multiple stakeholders and team members Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must be able to set goals and participate in strategic initiatives for a team; and foster the development of high-performance teams and interface with all levels of the organization. Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred) Scrum master (Preferred) Consistently engage with the clients, interpret their requirements, staff projects while managing the communication flow throughout Excellent attention to details, ability to multitask, and effective time management skills Knowledge of web-based development languages; specifically JavaScript, Ajax Exposure of ITSM Framework and ITIL Excellent Communication Skills

Transport is at the core of modern society. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then Volvo Group IT could be a perfect match for you. Volvo Group IT governs the overall process and IT efficiency within the Group, driving the usage of common processes, IT systems, and infrastructures. Infrastructure & Onsite Services (IOS) is responsible for all Volvo Group IT infrastructure and onsite services. As a Principal Service Leader, you will have the responsibility, authority, and skills to ensure that the process is well-defined, described, and visualized, fully controlled and stable, implemented and globalized, operated regionally or globally at a high level of quality, and defined interfaces with other processes. You will also be responsible for deciding upon KPIs, process deviation handling, reporting methods, driving improvements based on established objectives, and managing roles, processes, and documents that describe the process globally and locally. The ideal candidate for this role will have proven experience in ITIL, specifically in change, release, and event management, a good understanding of the ServiceNow Platform and its capabilities, strong and inspiring leadership skills with a personal drive for continuous improvement, excellent networking abilities, and the capacity to set direction and objectives aligning with the Volvo Group vision and strategy. Additionally, the candidate should be committed to Volvo Group's core values, comfortable with driving change, making decisions, and tackling challenges with a structured approach, and passionate about developing community and driving global teams in joint activities. At Volvo Group, we focus on Inclusion, Diversity, and Equity to provide a safe and supportive environment free of harassment and discrimination. We are committed to removing barriers to entry and encourage all candidates to apply, even if they feel they may not meet every qualification on the job description. Joining Volvo Group offers you the opportunity to be part of a global team dedicated to shaping the future landscape of efficient, safe, and sustainable transport solutions. The Group Digital & IT division is the hub for digital development within Volvo Group, where you will work with cutting-edge technologies in a global team represented in more than 30 countries. Your voice will be heard, and your ideas will matter as you contribute to leading the way in tomorrow's transport solutions.,