94 Servicenow Platform Jobs

**Job Description:** **Role Overview:** In this role, you will be responsible for designing, implementing, and governing the CMDB architecture and governance of the ServiceNow platform. You will utilize your expertise in the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and platform data governance to ensure the integrity, reliability, and effectiveness of configuration data, supporting key business outcomes across the organization. **Key Responsibilities:** - Lead the design, architecture, and strategy for the ServiceNow CMDB, ensuring alignment with the Common Service Data Model (CSDM) framework, defining CI classes, and relationships. - Establish and enforce comprehensive data governance policies, standards, and procedures to maintain high levels of data quality, integrity, and consistency. - Architect and oversee integrations with data sources, including ServiceNow Discovery and IntegrationHub, to ensure accurate and automated CMDB population. - Design and implement Service Mapping to visualize service-to-infrastructure dependencies, providing a clear view of IT service composition. - Monitor and optimize CMDB performance, health, and scalability, using dashboards and metrics to report on status and compliance. - Act as a subject matter expert, mentoring team members on CMDB best practices, and collaborate with stakeholders to gather requirements and deliver effective data solutions. **Qualifications Required:** - Bachelor's degree in Computer Science, Management Information Systems, or other technical field, or equivalent practical experience. - Certification in ServiceNow Configuration Management Database (CMD), Certified Service Desk Manager (CSDM) (e.g., CIS - Data Foundations). - 12 years of experience in IT. - 5 years of experience in ServiceNow CMDB design and implementation. - Experience in data modeling, normalization, and reconciliation techniques. - Experience in the ServiceNow platform, including CMDB, CSDM, Discovery, Service Mapping, and IntegrationHub. - Experience with The Information Technology Infrastructure Library (ITIL) principles, such as Service Asset and Configuration Management (SACM). **About the Company:** At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google's IT organization, we provide end-to-end solutions for organizations across Google, delivering the right tools, platforms, and experiences for all Googlers to create more helpful products and services for everyone. Simply put, we are Google for Googlers.,

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

As a ServiceNow Developer, you will be responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Your key responsibilities will include: - Customizing ServiceNow Applications: Modifying the user interface, workflows, and functionalities to align with business needs. - Developing and Implementing Solutions: Designing solution architecture, coding, testing, deploying, and providing documentation. - Troubleshooting and Support: Fixing bugs, providing technical support, and enhancing application performance. - Integration and Automation: Integrating ServiceNow with other systems via APIs, web services, and automating processes using workflows and orchestrations. - Collaboration and Communication: Working with cross-functional teams, stakeholders, and customers to understand requirements and deliver solutions. To excel in this role, you should possess the following skills: - Technical Proficiency: Strong knowledge of the ServiceNow platform, JavaScript, and web technologies like HTML, CSS, and XML. - Problem-Solving Skills: Ability to think critically, analyze problems, and develop effective solutions. - Communication Skills: Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support. - Project Management Skills: Ability to plan work, manage time, meet deadlines, and deliver quality work. - ServiceNow Certification: Certification in ServiceNow Administration, Implementation, or Application Creation is a plus. - ITIL Foundation: Understanding of ITIL framework and best practices is desirable. Additionally, the ideal candidate should have a minimum of 3-4 years of experience in ServiceNow development, configuration, and customization. Experience with ServiceNow modules like ITSM, ITOM, and ITAM, and development tools like Flow Designer and Studio IDE will be beneficial for this role.,

ServiceNowEngineer / ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

As a valuable member of our team, you will play a crucial role in helping to design, build, and enhance our clients" online platform. Your efforts will be focused on continuously improving the platform by researching, suggesting, and implementing new technology solutions in adherence to best practices and standards. It will be your responsibility to ensure the resiliency and availability of various products, contributing to the overall success of the team. To excel in this role, you should have experience in both manual and integrated testing within the ServiceNow platform. A solid understanding of software testing principles, methodologies, and industry best practices is essential. You should be adept at designing and implementing automated test scripts using various testing frameworks. Additionally, hands-on experience in server-side coding and scripting is required to perform manual and integrated testing effectively. In return, we offer a challenging and innovative work environment where you will have ample opportunities for learning and growth as needed. Join us in making a positive impact and being a productive member of our dynamic team.,

You should have in-depth knowledge of the ServiceNow Platform, including technology, development, integration, and modules. Your responsibilities will include designing, developing, implementing, and testing modules within specified timelines, budget, costs, and quality standards. You will provide integration facilities and logistical provisions for ServiceNow implementation projects as needed. Additionally, you will be expected to suggest and implement process improvements within projects, utilize new technologies actively to enhance customer projects, and create technical documentation according to company standards. Maintaining a high level of product and solution knowledge, as well as staying updated on skills in ServiceNow and Java Scripting, HTML, is essential. Your role will involve driving business requirements and taking a leading role with customer stakeholders, including C-level executives, directors, and users. You will perform configuration, application integration, custom programming, and other technical activities to support system integration projects. Mentoring and assisting other team members with technical solution design and execution will also be part of your responsibilities. Developing and documenting best practices and reusable assets, as well as identifying and designing ServiceNow integration requirements, such as ServiceNow Mid tier setup, Event Management integration, and Service Mapping & Discovery integration, will be crucial. You will also create and design user stories, assess solutions built by developers, and support various testing phases, including system testing, systems integration testing, and user acceptance testing. Key qualifications for this role include knowledge of Service Oriented architecture and web services integration, familiarity with object-oriented programming languages, and expertise in relational databases (e.g., Oracle, MS SQL, MySQL). Proficiency in AJAX, Jelly, or PERL scripting, hand coding of DHTML/XHTML and CSS, and the ability to integrate ServiceNow with third-party tools like SalesForce, MuleSoft, SnapLogic, Perspectium, etc., are must-haves for this position.,

About the Opportunity Job Type: Permanent Application Deadline: 30 September 2025 Job Description Title Technical Specilist- Global Cyber Assurance Tooling Department Global Cyber & Information Security Location Gurgaon, India Reports To Senior Technical Manager Level Permanent Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future. Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first. Find out more about what we do, our history, and how you could be a part of our future at . The Global Cyber Assurance Tooling team is dedicated to safeguarding our digital infrastructure through the development, deployment and management of advance cyber security tools. Must Have 5+ years of solid, diverse experience in CSPM module and threat intelligence, or equivalent combination of education and work experience. Basic understanding of ServiceNow platform. Deploy, configure, and manage CSPM solutions to ensure optimal security posture for cloud infrastructure. Monitor and analyse security alerts and incidents, providing timely and effective responses to mitigate risks. Conduct regular security assessments and audits to identify misconfigurations and implement remediation strategies ensuring compliance with industry standards and best practices. Proficiency in integrating security tools with DevOps pipelines. Familiarity with compliance frameworks (e.g., CIS Benchmarks, NIST). Collaborate with cross-functional teams to design and implement security policies and procedures tailored to cloud environments. Provide technical expertise and guidance on cloud security to internal teams and stakeholders. Understanding of containerized environments (e.g., EKS, ECS, Fargate, Lightsail, AKS, ACI, Azure App Service, Azure Red Hat OpenShift). Stay up-to-date with the latest trends and advancements in cloud security technologies and threats. Develop and deliver training sessions and documentation to enhance the security knowledge and capabilities of the organisation. Good to have: AWS Certified Security - Specialty Microsoft Certified: Azure Security Engineer Associate Feel rewarded For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work - finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Job Description Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing

Description and Requirements Must have 6-8 years of experience in the ServiceNow platform . Must have hands-on experience with ITSM, CSM, Portals, and Scoped Applications . Must be proficient in integrations (Inbound/Outbound). Must have strong communication skills and experience in client handling . Must be able to mentor junior developers in the team. Must be based in Bengaluru .

As a ServiceNow Architect at NTT DATA, you will be part of a team that is dedicated to pushing the boundaries of what is possible in the world of technology. Renowned for our technical excellence and leading innovations, we are committed to making a difference for our clients and society. Our workplace is inclusive and diverse, providing you with the opportunity to grow, belong, and thrive. In this role, you will have the chance to expand your skills and expertise by working on various ServiceNow projects, from understanding the platform in-depth to implementing complex solutions. You will be responsible for leading the architecture of ServiceNow solutions, advising clients on platform best practices, and developing solution blueprints. Additionally, you will design and implement integrations between ServiceNow and other enterprise systems, leveraging automation capabilities to streamline IT processes and improve service delivery. Your role will also involve establishing governance standards and policies for ServiceNow platform usage, monitoring platform performance, and implementing improvements to optimize operations. You will be expected to develop various personas and create a user experience strategy, as well as integrate AI into ServiceNow solutions in an innovative manner. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, with a preference for a Master's degree. You should have at least 8 years of experience as a ServiceNow Architect, with a proven track record of successfully designing and implementing complex solutions in large-scale enterprises. Possessing necessary ServiceNow certifications and having completed at least 3 successful implementations of ServiceNow are also required qualifications. NTT DATA offers a hybrid working environment and is an Equal Opportunity Employer, providing you with the opportunity to continue your career growth within a global team dedicated to technical excellence and innovation.,

Our client is a major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. They place people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of 5.1 billion in 2022. 1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance.

Type (Full Time/Contract): Full time Mode (Hybrid/Remote/Onsite): Onsite Location (if Onsite): Bangalore/Hyderabad No of Interviews : 2-3 rounds Joining Date : Immediate ServiceNowCSMArchitectis responsible for designing,architecture, and implementation of ServiceNow Customer Service Management solutions.Architectsshould have deep expertise in theCSMmodule, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals. Key Responsibilities: Leadarchitectureand end-to-end design of ServiceNowCSMsolutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management. Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions. Define and maintain theCSMroadmap andarchitecturestrategy based on business needs and ServiceNow platform capabilities. Provide technical leadership throughout theCSMproject lifecycle from initial discovery through development, testing and deployment. Develop and reviewarchitectureartifacts including high-level designs, data flow diagrams and integration specifications. Ensure platform alignment with ServiceNow best practices, including performance, security and scalability. Support integration with third-party platforms such as CRM systems, contact center tools and customer portals. Lead governance of the ServiceNow platform and enforce development standards and practices. Mentor developers and provide guidance on complex configurations and customizations. Qualifications and Skills: Bachelors degree in Computer Science, Information Technology or related field. 8+ years of experience with ServiceNow platform including 3+ years in anarchitectrole. Hands-on experience implementing and configuring ServiceNowCSM in a complex enterprise environment. Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics. Experience with REST/SOAP API integrations. Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist CSM. Experience with Experience Designer, Employee Center, or Industry-specificCSMconfigurations (e.g., telecom, public sector). Agile/Scrum delivery experience. Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication. Leadership mindset with the ability to influence at all levels. Show more Show less

You will be responsible for managing the solution end point technologies, which includes service desk, field support services, desktop engineering services, mobility solutions, ITAM, and windows migration. Your role will involve building solutions on digital workplace technologies using Microsoft platforms and the ServiceNow platform, such as MS Autopilot or ServiceNow Employee Center. Additionally, you will be required to develop solution strategies that align with the client's digital transformation initiatives, including service automation, AI, and analytics. You should be skilled in creating transition solutions in collaboration with cross-functional teams. Your responsibilities will also include managing and leading advisor-led deals, as well as handling commercials and business management in coordination with Wipro sales and pricing leads. It is essential to demonstrate continuous improvement and innovation in digital workplace services by conducting research, benchmarking, and adopting emerging technologies for our clients.,

1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance. Location: Noida,Chennai,Bengaluru,Pune

1. Ideal candidate must be self-motivated with a proven record of accomplishment in working on ServiceNow Platform. 2. Having an experience in ServiceNow Development from medium to complex needs. 3. Able to Understand customer requirements and work on requests. 4. Experience with implementation of modules related to CSM and ITSM. 5. Has working experience on Instance Upgrades and Patches for multiple customers. 6. Experience in scripting language: JavaScript and ServiceNow scripting. 7. Should have working experience in Integration using REST/SOAP and Integration Hub. 8. Very Good Experience working with relational databases. 9. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs 10. Has excellent communication skills and is able to interact with clients and stakeholders to manage new requirements. 11. Has working understanding of Agile Team. 12. Preferred working experience on MSP based instance. Location: Noida,Chennai,Bengaluru,Pune

GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

As a QA Analyst at Illumina, you have the opportunity to contribute to expanding access to genomic technology and ultimately impacting the lives of billions of people worldwide. Your role will involve ensuring the quality and functionality of the ServiceNow platform through the design, execution, and maintenance of a comprehensive testing strategy. In this position, you will collaborate closely with business analysts, developers, and stakeholders to understand new features and requirements, develop test plans, and document test cases and strategies. You will also be responsible for identifying areas for automation, creating User Acceptance Test (UAT) scripts, and maintaining automated test scripts using tools like the ServiceNow Automated Test Framework (ATF). Analyzing test results, identifying defects, and working with developers to resolve issues in a timely manner will be crucial aspects of your role. Staying updated on the latest ServiceNow features related to testing, providing testing estimates during Sprint Planning, and creating test process documentation are also key responsibilities. To be successful in this role, you should have a minimum of 1-2 years of experience as a QA analyst with domain expertise in the ServiceNow platform. Demonstrated proficiency in writing test plans, test cases, and test strategies, as well as experience in manual and automated testing (preferably using tools like ServiceNow ATF framework), are required. Additionally, the ability to represent test coverage using enterprise tools and experience working in an Agile development environment are essential. While working at Illumina, you will have the chance to be part of a team that is dedicated to making a difference in the field of genomics and human health. If you have a Bachelor of Science degree in Computer Science, Business, or a related field, and are passionate about quality assurance and testing, we encourage you to apply for this exciting opportunity.,

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards

Job Description What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem-solving, a collaborative nature, and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Experience 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell. Ability in server administration across OS platforms (Windows/Unix) . Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/ root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issues. Interested Candidate drop your updated CV/Resume at: Email- TrivediA@seletsourceintl.com Thanks and Regards, -Arpita

Hiring - Technical Support Eng. - CW REQ JD - UX (TSE) - Hyderabad Company - MNC -Tier 1 Job Description - Role: Technical Support Engineer. Job Description: What you get to do in this role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Qualification & Experience Must have bachelors degree in computer science or related field (or equivalent degree and experience) 2+ years experience working as a developer on the skills mentioned in the Skills Section. Having customer facing technical support (Web based products or e-commerce preferred) is an advantage. In order to be successful in this role, we need someone who has: Working knowledge of the components in a web applications stack. AngularJS framework knowledge Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML Must have basic object-oriented programming skills (Java strongly preferred) Good to have basic understanding of SQL. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Experience providing web development is highly desirable. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Excellent communication skills (verbal and written). Preferred Skills (Great to have) Previous experience working with the ServiceNow platform (As a ServiceNow Developer / Client Scripts, UI Policies/Actions/Pages/Scripts/Macros ) Experience with configuring Virtual Agent and Agent Workspace. Understanding of bootstrap framework Understanding of message communication protocols. Working understanding of JavaScript Familiarity with Eclipse IDE Previous experience in software development(or) software consulting. Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable. Interested can share cv at - 9303781256 / RichaK@selectsoureintl.com Regards Richa Select Source

Hiring - Service Management -Tech Support Engineer - HYD (Contractual Worker Role (CWR).) - Hybrid work Model Company - MNC -Tier Location - Hyderabad Service Management -Tech Support Engineer Mandatory Skills: Excellent Communication Skills: Clear articulation is essential Strong communication is critical due to the customer-facing nature of the role, especially with European clients. Hands-on ServiceNow Experience: Candidates must have practical experience with the ServiceNow platform. Familiarity with server-side and client-side scripting is expected. Experience with modules like Service Catalog, CSM, FSM is a plus. Candidates will be expected to handle complex customer interactions, especially in the 1 PM 10 PM shift (EMEA/US overlap). 4. Interview & Evaluation Process In-Person Interviews are Mandatory: Both technical and managerial rounds will be conducted on the same day at the Hyderabad office. Qualification & Experience: Must have bachelors degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) 2+ years of ServiceNow Development/Admin Experience is mandate In order to be successful in this role, we need someone who has: Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Previous experience working with the ServiceNow platform (Service/Project Management, SLA Management, Service Catalog, Customer Service Management, Workflows & Approvals) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Skills Advantageous skills Previous experience in ITSM Implementation Experience providing SaaS support is desirable. Education Must have bachelors degree in Computer Science or related field (or equivalent degree and experience) 2+ years providing customer facing technical support (Web based products or e-commerce preferred) 2+ years of ServiceNow Development/Admin Experience is mandate Interested can share cv at - 9303781696 / RichaK@selctsourceintl.com Thanks and regards Richa Kesharwani Select Source International

Development and Platform Responsibilities: Design and develop ServiceNow workflows, business rules, script includes, client scripts, UI policies/actions. Build custom integrations using REST, SOAP, MID Server, and other methods. Create dashboards, reports, and widgets related to HAM, SAM, and CMDB KPIs. Collaborate with product owners, process owners, and architects to define solutions. Participate in Agile/Scrum ceremonies; contribute to story grooming, estimation, and sprint planning. Perform unit testing and support UAT Key Responsibilities: 1. HAM / SAM Responsibilities: Design, implement, and enhance ServiceNow Hardware and Software Asset Management modules. Lead the onboarding of software publishers, licenses, entitlements, and contracts into ServiceNow SAM. Configure license models, software normalization rules, reclamation rules, and discovery sources. Define and implement asset lifecycle workflows procurement, receiving, deployment, maintenance, retirement, disposal. Integrate ServiceNow HAM/SAM with procurement tools, SCCM, JAMF, Intune, etc. Perform software compliance analysis, optimization, and true-up planning. Implement and maintain automated reclamation and harvesting policies. Provide guidance on license metric types (User, Device, Core, Processor) and compliance models. Align implementation with ITIL and ISO/ITAM best practices.

The primary responsibility of this role is to oversee the day-to-day operations of the Configuration Management Database (CMDB) by managing data entry, maintenance, and updates. You will be tasked with ensuring the accuracy and integrity of the data within the CMDB through regular audits and reconciliations. Additionally, you will develop and maintain configuration management processes, procedures, and policies to support Enterprise Asset Management (EAM) initiatives. Integration of the CMDB with other IT service management (ITSM) and enterprise applications to enhance data flow and automation will also be a key focus area. Generating and distributing reports on CMDB data, including asset lifecycle, compliance, and performance metrics, will be part of your responsibilities. Collaboration with IT, operations, and business stakeholders is essential to identify and address CMDB-related requirements and issues. Providing training and support to team members and end-users on CMDB processes and best practices is also crucial. You will be expected to identify opportunities for process improvements and implement changes to enhance CMDB efficiency and effectiveness continuously. The ideal candidate should have extensive experience in managing CMDB within the ServiceNow platform. Possessing the ServiceNow Certified Implementation Specialist - CMDB certification is preferred. Strong technical skills in ServiceNow EAM, ITSM, and CMDB modules, including data model, architecture, and integrations, are required. Excellent analytical and problem-solving skills with attention to detail, effective communication and interpersonal skills for collaboration, and the ability to manage multiple tasks and projects simultaneously are essential. Adaptability to changing priorities and effectiveness in a fast-paced environment are also key qualities for this role.,

• Strong hands-on experience in ServiceNow development, particularly with Agent AI Studio, and prompt engineering. • Stay updated on the latest ServiceNow platform capabilities, UX frameworks, and industry trends.

ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules Listing Name:ServiceNowEngineer GENERAL FUNCTION 1. 4 to 6 year years of experience with the ServiceNow platform, with a focus on ITOM implementations, Service Mapping and Discovery modules 2. Certified in CIS -ITSM , CIS - Discovery, CIS - Service Mapping 3. Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for on-prem / cloud inventory 4. Define configuration items and classes, attributes, data collection, and governance that are important to support other ITSM modules and business objectives 5. Hands-on experience in Building and supporting integrations with data sources other than ServiceNow Discovery 6. Expertise in Setting up and administration of MID servers 7. Create/update/remove Discovery ranges and schedules 8. Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. 9. Expert knowledge in defining identification and reconciliation rules Area of Responsibility Incident Mgt Release Management License Mgt Vulnerability Mgt Patching Clone Downs Upgrades, including skips and testing DSA (Distributed Security Access) and MyAccess DR Testing Configuration Chgs Review System Performance Answer Platform Level Questions Certificate Management Firewall Rule Management Functional ID/Service Account Management Manage passwords in 5/3 Vaults Monitor Daily, weekly and monthly jobs Manage 30+ Integrations with other systems Review Error Logs Software Code Management (e.g. GitHub) Data Extracts Audit Support Maintain prod and non-prod environments (10) Code Reviews Maintain 5/3 development standards