Qualifications · Bachelor’s or Master’s in Computer Science, Information Systems, or related field. · 15+ years of IT infrastructure leadership, with at least 5 years in a senior global role · 5+ years of experience in CPEG, Food Manufacturing industry is plus · Proven Data center to Cloud Migration and Cloud Operations experience with DevOps and SRE-driven operations background is key. · Migration of SAP ECC/ Surround systems to Cloud is desired. SAP Rise experience eis plus · Demonstrated ability to manage large-scale global operations across data centers, cloud, and edge. · Expertise in GenAI, Agentic AI, conversational AI, AIOps, automation, observability platforms, and ServiceNow ITSM · Working Experience in HA, BCP, DR planning and Execution · Proficiency with different cloud service models (SaaS, PaaS, IaaS) and virtualization technologies. · Experience in Infrastructure tools: Zscaler, ComVault, NetScaler, Cloudflare, Terraform, Cisco Network Switches, Firewalls, IAM, DLP , Azure Cloud Native Infrastructure tools · Experience in OT security and networking with IT/OT segmenations · Experience in ServiceNow platform, Grafana Cloud, NewRelic Full stack observability and BigPanda AIops or similar tools is plus · Certifications in ITSM, Cloud administration, Cisco CCNA is a plus · Strong vendor management and negotiation skills, with experience managing global managed services. · Exceptional leadership, communication, and stakeholder engagement and conflict resolution skills. Success Measures · Modernization of IT Infrastructure operations aligned with modern infrastructure operations and digital transformation strategy. · Successful partnership with vendors and internal teams to automate operations using GenAI and operational Agentic agents. · Delivery of an AI-driven, modernized service desk, improving user experience and reducing manual tickets. · Achievement of autonomous operations with reduced downtime, faster MTTR, and predictive resilience. · Driving towards Zero Incident and No-Ops mindset · Cost optimization across infrastructure and vendor-managed services. · Effective global coverage, ensuring smart, digital-enabled operations across all manufacturing plants.
As an experienced IT infrastructure leader, you will be responsible for managing large-scale global operations across data centers, cloud, and edge. Your key qualifications and responsibilities include: **Role Overview:** You will be leading IT infrastructure operations with a focus on modernization and digital transformation strategy. Your role will involve driving towards a Zero Incident and No-Ops mindset while ensuring effective global coverage across all manufacturing plants. **Key Responsibilities:** - Proven experience in Data center to Cloud Migration and Cloud Operations with a DevOps and SRE-driven operations background. - Expertise in managing infrastructure tools such as Zscaler, ComVault, NetScaler, Cloudflare, Terraform, Cisco Network Switches, Firewalls, IAM, DLP, and Azure Cloud Native Infrastructure tools. - Ability to lead migration projects of SAP ECC/Surround systems to Cloud, with SAP Rise experience being a plus. - Proficiency in GenAI, Agentic AI, conversational AI, AIOps, automation, observability platforms, and ServiceNow ITSM. - Experience in HA, BCP, DR planning and execution, as well as OT security and networking with IT/OT segmentations. - Strong vendor management and negotiation skills, with a track record of managing global managed services. - Certification in ITSM, Cloud administration, and Cisco CCNA will be advantageous. - Excellent leadership, communication, stakeholder engagement, and conflict resolution skills. **Qualifications Required:** - Bachelor's or Master's degree in Computer Science, Information Systems, or a related field. - 15+ years of IT infrastructure leadership, including at least 5 years in a senior global role. - 5+ years of experience in CPEG, Food Manufacturing industry is a plus. - Proficiency with different cloud service models (SaaS, PaaS, IaaS) and virtualization technologies. This role offers the opportunity to drive the modernization of IT infrastructure operations, establish successful partnerships with vendors, and deliver AI-driven service desk solutions. Your success will be measured by achieving autonomous operations, cost optimization, and enhancing user experience through digital-enabled operations.,