Arcturus

Qualifications · Bachelor’s or Master’s in Computer Science, Information Systems, or related field. · 15+ years of IT infrastructure leadership, with at least 5 years in a senior global role · 5+ years of experience in CPEG, Food Manufacturing industry is plus · Proven Data center to Cloud Migration and Cloud Operations experience with DevOps and SRE-driven operations background is key. · Migration of SAP ECC/ Surround systems to Cloud is desired. SAP Rise experience eis plus · Demonstrated ability to manage large-scale global operations across data centers, cloud, and edge. · Expertise in GenAI, Agentic AI, conversational AI, AIOps, automation, observability platforms, and ServiceNow ITSM · Working Experience in HA, BCP, DR planning and Execution · Proficiency with different cloud service models (SaaS, PaaS, IaaS) and virtualization technologies. · Experience in Infrastructure tools: Zscaler, ComVault, NetScaler, Cloudflare, Terraform, Cisco Network Switches, Firewalls, IAM, DLP , Azure Cloud Native Infrastructure tools · Experience in OT security and networking with IT/OT segmenations · Experience in ServiceNow platform, Grafana Cloud, NewRelic Full stack observability and BigPanda AIops or similar tools is plus · Certifications in ITSM, Cloud administration, Cisco CCNA is a plus · Strong vendor management and negotiation skills, with experience managing global managed services. · Exceptional leadership, communication, and stakeholder engagement and conflict resolution skills. Success Measures · Modernization of IT Infrastructure operations aligned with modern infrastructure operations and digital transformation strategy. · Successful partnership with vendors and internal teams to automate operations using GenAI and operational Agentic agents. · Delivery of an AI-driven, modernized service desk, improving user experience and reducing manual tickets. · Achievement of autonomous operations with reduced downtime, faster MTTR, and predictive resilience. · Driving towards Zero Incident and No-Ops mindset · Cost optimization across infrastructure and vendor-managed services. · Effective global coverage, ensuring smart, digital-enabled operations across all manufacturing plants.