150 Servicenow Platform Jobs - Page 5

As a Technical Support Engineer at our company, you will play a crucial role in resolving technical cases created by our customers who seek assistance with understanding or troubleshooting unexpected behaviors or have technical queries related to the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be paramount. Utilizing your skills in building trust, demonstrating empathy, and excellent communication, you will address customer questions and resolve issues through various channels including web, chat, email, case updates, and direct telephone support. A deep understanding of the ServiceNow platform and its core functionalities will...

As the Head of IT Service Management, you will lead a skilled team dedicated to maximizing the efficiency and functionality of the ServiceNow platform. You will drive process development and enhancements and work closely with cross-functional teams to meet strategic goals. Your role is crucial in identifying performance bottlenecks, deploying new features, and ensuring operational excellence within the IT service landscape. In our dynamic and innovative work environment, you will thrive as part of a multicultural team that embraces flexibility and encourages collaborative problem-solving. Your leadership will guide our efforts to streamline IT service processes, enhance user experience, and ...

As a Design and Development professional, your primary responsibility will involve designing and developing HR Service Delivery (HRSD) solutions on the ServiceNow platform. This includes creating solutions for HR case management, onboarding, and offboarding processes. You will be tasked with developing and enhancing processes within the ServiceNow platform by utilizing scripting, workflows, and automations. Troubleshooting issues related to HRSD applications and providing technical support for these processes will also be a crucial part of your role. Your technical skills will be put to use as you work on developing and maintaining Service Portals for employees. A strong understanding of Ser...

You are a Senior ServiceNow Developer/Technical Lead at LTIMindtree, with a focus on ServiceNow platform. With over 6 years of experience in enterprise-wide multitier ServiceNow production environments, you provide recommendations to enhance and mature existing SPM implementations. Your responsibilities include configuring SPM reports, dashboards, and portals for product owners and business stakeholders. Your expertise covers Innovation Management, Demand Management, Project Management, Portfolio Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management, Service Catalog, Release Management, CMDB, B2B Integration, and more. You are ...

As a ServiceNow SPM Process Consultant, you will be responsible for managing Strategic Portfolio Management, IT Business Management, and various related processes. With a strong background in Demand Management, Project Portfolio Management, Resource Management, Financial Planning, and Vendor Management, you will play a key role in optimizing processes and enhancing efficiency within the organization. Your role will involve working closely with stakeholders to understand their requirements, gathering and analyzing business needs, and facilitating workshops to drive collaboration and alignment. Utilizing your expertise in User Stories, Agile Methodology, and ServiceNow Platform, you will contr...

You are a highly skilled ServiceNow HRSD Architect responsible for leading the design and implementation of ServiceNow's HR Service Delivery (HRSD) solutions. Your main focus will be on collaborating with HR and IT stakeholders to create scalable, efficient, and user-centric solutions on the ServiceNow platform. As a ServiceNow HRSD Implementation Consultant/Developer, you will be in charge of configuring, customizing, and implementing the HRSD module within the ServiceNow platform. Your goal is to streamline HR processes and enhance employee experience through the implementation of HRSD solutions. Your role will involve close collaboration with HR business stakeholders, HR system administra...

Collaborate with the outbound product manager to define product strategy and develop a roadmap aligned with organizational goals, aiming to achieve $30B+ in revenue growth. Gain a comprehensive understanding of partner and channel use cases, success metrics, and desired outcomes. Lead the prototyping and early ideation of new product features and capabilities in partnership with the UX Design team. Incorporate usability studies, user research, and market analysis into product requirements to enhance user satisfaction and product effectiveness. Work closely with engineering teams to develop products that address market challenges and deliver high-quality solutions. Support and mentor a team o...

As a Service Management - Tech Support Engineer, you will be responsible for providing customer-facing technical support, particularly for web-based products or e-commerce. The role requires a Bachelor's degree in Computer Science or a related field, or equivalent experience. Additionally, having at least 2 years of experience in customer-facing technical support is essential, with a preference for experience in ServiceNow Development/Administration. To excel in this position, you should possess a demonstrated creative problem-solving approach, strong analytical skills, and proficiency in analyzing log files and standard debugging concepts. Familiarity with incident management, knowledgebase...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Vi...

The ideal candidate for this position should possess a minimum of 3 years of hands-on experience in design, development, and deployment on the ServiceNow platform. You should have prior experience in ServiceNow implementation within IT Service Management (ITSM) modules such as Incident, Problem, Change, CMDB, and Asset. Proficiency in CMDB, Discovery, and integration with external modules is also required. Your skills should include hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, and AJAX. Additionally, you should have experience in integrating ServiceNow with third-party tools using web services, SOAP, email, MID, etc. Previous experience in SNOW administration is ...

As an experienced Quality Assurance professional with 5-8 years of overall QA experience, you will be responsible for various key responsibilities related to the ServiceNow platform. Your primary duties will include defining test strategy, scenarios, traceability matrix, and success criteria. You will collaborate with functional consultants and client UAT teams to ensure smooth coordination. Managing defect triage, retesting, and sign-off procedures will be crucial aspects of your role. Additionally, you will be involved in supporting test automation planning where applicable. To excel in this role, you must possess strong testing experience in ServiceNow SPM (Strategic Portfolio Management)...

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual ...

As a QA Tester for the Customer Service Management (CSM) Project at APN Consulting, you will play a crucial role in ensuring the functionality of CSM meets the specified requirements. Your key responsibilities will include developing and executing test plans and scripts, collaborating with developers and architects to identify and track defects, thoroughly testing API integration and Now Assist AI, as well as participating in regular stand-ups to provide feedback on QA progress. To excel in this role, you should have 2-4+ years of QA testing experience, with a preference for experience in ServiceNow CSM or healthcare projects. A strong knowledge of API testing and integration validation is e...

As a ServiceNow developer at Providence, you will play a crucial role in collaborating with the ServiceNow business analyst and development team to translate requirements into effective solutions. With a focus on IT Service Management (ITSM), Catalog items, Governance, Risk, and Compliance (GRC/IRM), and Custom modules, you will leverage your 2-5 years of experience in ServiceNow and Information Technology to drive innovation and efficiency within the organization. Your responsibilities will include analyzing business problems, designing and documenting solutions, optimizing processes, preparing technical documentation, testing in pre-Prod environments, providing end user training, and leadi...

Our client is a major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. They place people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of 5.1 billion in 2022. 1....

The Apex Group is a global financial services provider with about 12,000 staff across 45 offices globally. We are always on the lookout for bright, articulate, and numerate individuals who embrace challenges and are willing to put in the effort to excel in their roles. Each employee contributes significantly to shaping the identity of Apex, and as we continue to expand, this contribution becomes increasingly crucial. Regardless of your career trajectory or area of specialization, at Apex, you will find a conducive global platform that fosters personal and professional growth. APEX FUND SERVICES is currently expanding and has an exciting opportunity for a dynamic professional who thrives in a...

As an Asset and Configuration Management Analyst at Apex, you will play a crucial role in operating the Asset and Configuration Management processes while ensuring compliance with internal and external audits. Reporting to the Head of Asset and Configuration, you will assist in embedding the Asset and Configuration Management process, standards, governance, and controls across all technology and acquisitions using a single ITSM platform and Apex Global way of working. Your responsibilities will include managing stakeholder relationships, optimizing processes, and driving continuous improvement initiatives. Your primary responsibilities will involve maintaining an up-to-date and verified data...

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements wi...

As a Catalogue Technical Specialist/Analyst, you will be responsible for supporting the technical integration efforts of Alation into other enterprise systems that may contain critical data lineage or data quality information. Your daily tasks will include providing operational support for the integration catalog, managing active directory roles, maintaining integrations, and enhancing capabilities. Collaborating with Integration owners, you will identify, define, and capture integration and other key data within the integration catalog. Your role will also involve optimizing integration descriptions, keywords, and categories for effective search and discovery, as well as resolving issues re...

Partner with business stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels. Deliver products according to strategy and with reusability. Ensure on-time within budget compliant secure and quality delivery of the portfolio for the responsible service area. Ensure services solutions platforms products are fit for purpose and achieve the desired business value and impact. Create the detailed process designs necessary to operate the software/service on a day-to-day basis. Ensu...

The ideal candidate for the position will combine strong project management skills with a deep understanding of digital technologies, client requirements, and agile methodologies. As a part of the India digital team responsible for deliveries to North America, you will play a crucial role in planning, executing, and overseeing digital projects to ensure timely and successful outcomes. Key Accountabilities: - Ensuring that technical solutions align with business requirements and needs - Successfully delivering project objectives and milestones to development teams - Maintaining high client satisfaction through effective stakeholder management, proactive communication, and quality outcomes - I...

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. You will execute software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build sol...

You will be a part of a global team working on HR Projects, Enhancements & Support, including ServiceNow HR Service Delivery along with other HR applications. Your responsibilities will include understanding the business processes associated with ServiceNow HR Service Delivery modules, reviewing and providing solutions for raised business requirements, and developing software on the ServiceNow platform following Experian standards. You will also be responsible for preparing documentation such as configuration guides, design documents, and test scripts, as well as working in collaboration with Global Change Management and ServiceNow Core platform teams to introduce changes in UAT and Producti...

Key Responsibilities: Gather, analyze, and document business requirements related to HR Service Delivery (HRSD) on ServiceNow. Translate business needs into functional and technical requirements. Configure and enhance the ServiceNow HRSD module including Employee Service Center, Case Management, Knowledge Management, and Lifecycle Events. Collaborate with HR and IT teams to ensure smooth implementation and adoption of ServiceNow solutions. Create user stories, test cases, and process flows. Participate in UAT and training initiatives. Required Skills: Hands-on experience with ServiceNow HRSD module (at least 2+ years preferred). Strong understanding of HR processes and workflows . Familiarit...

As a ServiceNow Developer specializing in Order Management for Telecom Module, your primary responsibility will be to design, develop, and implement solutions on the ServiceNow platform, with a specific focus on the Order Management for Telecom (OMT) module. You will work closely with Business Analysts, Solution Architects, and various cross-functional teams to gather and analyze requirements effectively. Your tasks will include developing ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications tailored to meet the specific needs of telecom order management. It will be essential to configure and customize Order Management modules to ensure sm...