ServiceNow Lead Developer

Experience: 5+ years Software Development

Location: Pune (Hybrid)

Required skills:

• Design, develop, and configure ServiceNow applications, modules, and custom solutions across ITSM, ITOM, CSM, OMT, Custom/Scoped Applications and other business areas.
• Develop scripts, business rules, UI policies, script includes, and workflow automations using JavaScript, Flow Designer, Integration Hub, and Glide Scripting/APIs.
• Service Portal development using CSS, Ajax, HTML is must
• Build and maintain integrations with third-party systems using REST, SOAP, MID Server, and Integration Hub.
• Administer and maintain the ServiceNow platform, including user management, instance upgrades, cloning, and performance monitoring.
• Configure and manage CMDB, discovery, asset management, and other foundational ServiceNow components.
• Implement and optimize security roles, access controls (ACLs), and data policies to ensure platform security and compliance.
• Design and create reports, dashboards, and performance analytics to support business insights and decision-making.
• Troubleshoot platform issues, perform root cause analysis, and implement fixes to ensure system stability and reliability.
• Collaborate with business analysts, architects, and stakeholders to translate requirements into technical solutions and enhancements.
• Stay updated on new ServiceNow features, best practices, and platform innovations to drive continuous improvement and efficiency.