ServiceNow ITOM

ServiceNow – ITOM Implementation Specialist

Job Summary:

The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform - IT Operations Management related modules such as – CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Integration Hub. The ideal candidate has strong technical, analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex problems.

• Design, Develop, Test, Configure business requirement on ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps , Event/Alert Management Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub. Also, added advantage if well versed with design & development of ITSM modules – Incident, Request, Change Management.
• Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
• Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline
• Configure modules, develop custom solutions as required through scripting and software development
• Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required
• Work with platform team to update technology direction and strategy, Manage BAU tasks.
• Provide value-based assessments and workshops to help the maximize business results from ServiceNow software

Profile Description:

• At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.
• Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP)
• Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
• Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
• Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
• Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
• Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
• Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
• Develop & manage application code, user interfaces, and integration components.
• Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.

Desired Credentials / Knowledge:

• CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
• NOW Platform Development & Implementation
• ITIL Certified(optional)