ServiceNow Engineer

Exp:4-7 years

Location:remote

 Contract duration: 6 months + extendable

Role Summary: We are looking for a ServiceNow Developer proficient in Now Assist, App Engine workflow automation

Must-have Skills

ServiceNow Development: Design, develop, and maintain custom ServiceNow applications and modules, including ServiceNow ITSM, ITOM, SecOps and App Engine (custom apps).

Knowledge of development using templates and Generative/Agentic AI

Knowledge of ServiceNow Now Assist and development of flow for App Engine is mandatory

Platform Configuration: Configure and manage ServiceNow modules (ITSM, ITOM, SecOps, App Engine etc.), workflows, UI policies, business rules, and UI actions.

Scripting: Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.

Integration: Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs, other ITSM data and Open AI integrations

Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.

Security and Performance: Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.

Upgrades & Patches: Assist with ServiceNow version upgrades and patching, ensuring smooth deployment with minimal downtime.

Documentation: Develop and maintain technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.

Ready to explore and quickly learn new things required at work as mandated by the project requirement