ServiceNow Delivery Lead

Executive Manager/Senior Manager–SNOW Delivery Lead-DeloitteSupportServicesIndiaPrivateLimited

Work you’ll do

This Senior Manager role is responsible for end-to-end operations of our business critical ServiceNow platform, including delivery of smaller “run” and “grow” changes. This role provides leadership and oversight to multiple delivery squads, with team members based in various locations. The successful candidate will have practical experience in delivering high quality solutions in ServiceNow to meet stakeholder needs by establishing an efficient delivery environment and maintaining a sustainable pace for continuous integration and continuous deliver

This role is also responsible for the end-to-end delivery of business demands, driving agile delivery standards and being accountable for effective product delivery. The successful candidate will have practical experience in delivering high quality solutions in ServiceNow working with technical and non-technical stakeholders to support the successful delivery of key business outcomes aligned to strategic objectives.

Responsibilities

• Accountable for leading delivery squads via their team leads to deliver value-based outcomes, through effective planning, leading, coordinating, and inspiring them to meet stakeholder requirements. In addition, managing the costs and meeting financial targets by providing monthly updates in conjunction with the other Service Delivery Snr Managers.

• Manage 3rd party resource vendors, ensuring deliverables meet business requirements, maximum value obtained, and resources provided meet requirements.

• Working with relevant PMs to ensure that requirements for the delivery squads are defined, documented, including scope, priorities, change management and estimations. In addition, working with the ServiceNow Service Owner and Run & Grow support areas to ensue Hypercare and Early Life Support activities and defined and acceptance criteria defined and agreed. It is NOT the responsibility of this role to own these deliverables however, to provide governance and support to the relevant PM’s in ensuring these are defined, understood, agreed, and delivered by the delivery teams.

• Proactively managing and (as required) escalating risk, issues, and dependencies.

• Managing release management activities and related processes and procedures with the relevant Run & Grow areas responsible for Release Management with the Centre of Excellence (CoE).

• Produce demand forecasting and resource requirements including cost models relating to business demands.

• Continuous improvement of delivery performance through the removal of impediments and optimisation of processes.

• Encouraging cross squad coordination and collaboration, where this has

• been agreed in their relevant SOW’s.

• To be part of the NSE ServiceNow Product Leadership team and play an active role within the team and attend meetings as required.

• To contribute and provide required updates for Business Apps and CBS reporting cadence requirements.

• To provide cover when required for the NSE ServiceNow Product Leadership team in meetings.

• Encouraging cross squad coordination and collaboration with the transform squads, introducing new capabilities.