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ServiceNow Business Analyst

6 - 9 years

5 - 9 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

hrsd servicenow itsm itom grc service management cmdb servicenow tool business analysis service catalog problem management change management javascript bmc remedy sql active directory incident management html agile discoverer itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Requirement specification for enhancement requests for existing ServiceNow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are requiredChange, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported Secondary Skills Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates Can manage the trade-offs of business analysis within time / cost / quality constraints Is up to date with developments in individual area of expertise

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5131 Jobs

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    Group Chief Financial Officer

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