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ServiceNow Business Analyst

ServiceNow Business Analyst

Capgemini

6 - 9 years

8 - 11 Lacs

Pune

Posted:3 months ago| Platform:

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Skills Required

hrsd servicenow itsm grc agile service management cmdb servicenow tool service catalog problem management service level management change management javascript bmc remedy sql active directory incident management itom html discoverer unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role : Requirement specification for enhancement requests for existing servicenow tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target state processes Work closely with the development teams throughout all phases Produce test strategies and engage actively in the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA s in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Primary Skills Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM/HRSD/ITBM/GRC to the organization and able to align business requirements to the specific way these are implemented within that platform Exposure to the following key modules are required:Change, Incident, Problem, Knowledge, CMDB, Service Catalogue Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported

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Capgemini

www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

5131 Jobs

Key People

Aiman Ezzat

Chief Executive Officer
Carole Ferrand

Group Chief Financial Officer
Gerry McAvoy

Group Executive Vice President
Kakha Tskhakaia

Global CTO
Shannon McCarthy

Chief Marketing Officer

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