Service Now SPM

Service Now SPM

Mumbai /Hyderabad

6 Yr++

1. SPM Application Expertise Strategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning. ServiceNow Goal Framework for SPM: Aligning work to strategic objectives and tracking progress. Demand Management: Centralizing and prioritizing enterprise requests. Portfolio Project Management (PPM): Aligning projects with business goals and managing execution. Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning. Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration.

2. Generative AI Integration Now Assist for SPM (Pro Plus): AI-assisted business case creation Feedback summarization Email project summaries AI agents for decision support ServiceNow

3. Platform & Development Skills JavaScript & Glide APIs: For scripting and automation within SPM modules. in Morphis Flow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments. Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals. REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM).

4. Data & Reporting Platform Analytics: Building dashboards and reports for strategic insights. Performance Analytics: Tracking KPIs across portfolios and programs. Data Separation & Domain Separation: Managing multi-tenant environments securely.

5. Agile & SAFe Frameworks Understanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics. ServiceNow

6. ITIL & Governance Familiarity with ITIL principles for aligning SPM with ITSM processes. Knowledge of investment funding, resource management, and financial planning.

7. Certifications & Training SPM Implementer Certification

ServiceNow Certified System Administrator (CSA) Certified Application Developer (CAD) Agile Implementer Certification Behavioral competency • Effective communication skills with both non-technical and technical audiences (verbal and written) • Excellent Interpersonal skills to work with the project team members collaboratively • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have • ITIL V3/V4 foundation certification • CAD, CSA, Implementation Specialist ITSM.