Service Now Security Operations

TCS hiring Service Now Security Operations

Location : Hyderabad/ Mumbai

Must-Have

1. Security Operations Suite Expertise Security Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents. servicenow Vulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation. globalknowledge Threat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs). Configuration Compliance: Monitoring and enforcing security configurations across systems. servicenow

2. Platform & Development Skills JavaScript & Glide APIs: Writing business rules, script includes, and client scripts for SecOps automation. Flow Designer: Building workflows for incident triage, escalation, and remediation. Security Incident Workspace: Customizing dashboards and response playbooks.

3. Integration & Automation Third-Party Integrations: SIEM tools (Splunk, QRadar) Threat intelligence platforms (Anomali, Recorded Future) Vulnerability scanners (Qualys, Tenable, Rapid7) Scripted REST APIs: For bidirectional data exchange with external security tools. Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution.

4. AI & Now Assist Capabilities Now Assist for SIR and VR: AI-powered incident summarization Automated enrichment and resolution suggestions Natural language-based workflow generation servicenow

5. Data & Reporting Performance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs. Security Posture Dashboards: Visualizing risk exposure and compliance status.

6. Governance & Compliance Access Control Lists (ACLs): Securing sensitive security data and workflows. Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA). SBOM (Software Bill of Materials): Managing software component visibility and risk servicenow

7. Training & Certification Security Operations Fundamentals Certified Implementation Specialist – Security Incident Response Certified Implementation Specialist – Vulnerability Response Bootcamps for Threat Intelligence, MSIM, and Configuration Compliance Behavioral competency • Effective communication skills with both non-technical and technical audiences (verbal and written) • Excellent Interpersonal skills to work with the project team members collaboratevily • Participate and provide feedback during planning meetings (i.e., pre iteration, and retrospectives)

Responsibilities :

• Designs and develops solutions on the ITSM/ITOM modules using best practices

• Partners with ServiceNow Business Analyst to understand requirements and possible solutions

• Takes ownership of complex business requirements and works them to completion

• Takes ownership of incident queue and work on remediation to completion

• Works closely with the ServiceNow functional team and external development partners to build requested items

• Experience configuring and improving core and custom applications

• Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules

• Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters

• Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs

• Develops reports and dashboards using core ServiceNow functionality

• Load, manipulate and maintain data between ServiceNow and other systems

• Develops and maintain clear and concise technical and process documentation