Service Now Security Operations

Service Now Security Operations

Location- Hyderabad/Mumbai

Exp- 6 Yr++

Technical Competency

1. Security Operations Suite Expertise Security Incident Response (SIR): Implementing workflows for detecting, analyzing, and resolving security incidents. ServiceNow Vulnerability Response (VR): Automating vulnerability identification, prioritization, and remediation. global knowledge Threat Intelligence: Integrating threat feeds and correlating indicators of compromise (IOCs). Configuration Compliance: Monitoring and enforcing security configurations across systems. ServiceNow

2. Platform & Development Skills JavaScript & Glide APIs: Writing business rules, script includes, and client scripts for SecOps automation. Flow Designer: Building workflows for incident triage, escalation, and remediation. Security Incident Workspace: Customizing dashboards and response playbooks.

3. Integration & Automation Third-Party Integrations: SIEM tools (Splunk, Q Radar) Threat intelligence platforms (Anomaly, Recorded Future) Vulnerability scanners (Qualys, Tenable, Rapid7) Scripted REST APIs: For bidirectional data exchange with external security tools. Security Orchestration: Automating repetitive tasks like ticket creation, enrichment, and resolution.

4. AI & Now Assist Capabilities Now Assist for SIR and VR: AI-powered incident summarization Automated enrichment and resolution suggestions Natural language-based workflow generation ServiceNow

5. Data & Reporting Performance Analytics: Building dashboards for MTTR, incident trends, and vulnerability KPIs. Security Posture Dashboards: Visualizing risk exposure and compliance status.

6. Governance & Compliance Access Control Lists (ACLs): Securing sensitive security data and workflows. Audit Trails & Evidence Collection: Supporting regulatory compliance (e.g., GDPR, HIPAA). SBOM (Software Bill of Materials): Managing software component visibility and risk. servicenow

7. Training & Certification Security Operations Fundamentals Certified Implementation Specialist – Security Incident Response Certified Implementation Specialist – Vulnerability Response Bootcamps for Threat Intelligence, MSIM, and Configuration Compliance Behavioral competency • Effective communication skills with both non-technical and technical audiences (verbal and written) • Excellent Interpersonal skills to work with the project team members collaboratively • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have • ITIL V3/V4 foundation certification • CAD, CSA, Implementation Specialist ITSM.