Service Now Implementation

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Know more about MGS: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Job Title : SO- ServiceNow Implementation

Location : Chennai

About the Role:

We are looking for a Senior Consultant ServiceNow with 8 years of experience in IT Service Management and expertise in ServiceNow implementation. The ideal candidate will play a crucial role in delivering high-quality ServiceNow solutions, working closely with stakeholders to enhance business processes.

Roles and Responsibilities:

• Oversee the end-to-end implementation of ServiceNow, ensuring alignment with business requirements and industry standards.

• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.

• Provide technical guidance and support during the implementation phase and post-deployment.

• Experience in integration of ServiceNow with alternate tools/platforms and the ability to lead design sessions to architect the integration.

• Troubleshoot and resolve issues related to ServiceNow functionality and performance.

• Identify and resolve issues related to ServiceNow implementations and configurations.

• Conduct training sessions and workshops for end-users to enhance their understanding of the platform.

• Stay current with ServiceNow releases and updates, ensuring the team is well-informed and skilled in new features.

• Develop training materials and conduct workshops for end-users and team members.

• Participate in project planning and status meetings, providing regular updates to stakeholders.

• Knowledge of ITIL framework.

Relevant Experience:

• 5 to 8 years of experience in IT Service Management, with a strong focus on ServiceNow implementation.

• Strong problem-solving skills with a focus on delivering results.

• In-depth knowledge of ServiceNow modules and functionalities.

• Experience with developing and optimizing ServiceNow dashboards, alerts, and reports.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.