At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative digital and servicing products at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! You will be part of a fast-paced, entrepreneurial team responsible for delivering projects platform supporting our global customer base. Our Engineers that join our Technologies team will be assigned to one of several exciting teams that are responsible for development and management of business-critical platforms. Servicing Experiences Technology (SET) is responsible for developing the products and integrations that connect our customers to Customer Care Professionals and the critical self-serve tools in journeys that meet their needs with Chat and Voice Response, which is modern, global, real-time enabled, configuration driven, intelligent, and Open API Architecture based Contact Center Platform. You will be challenged with identifying innovative ideas on resiliency and observability for our Chat messaging Platform and proof of concept to deliver highest availability of the system. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. Responsibilities: Tech Lead of Global Chat messaging Platform scrum, performing all technical development including architecture, design, developing prototypes, writing new code and APIs, and performing unit and assembly testing of developed software also as needed. Hand-on architecture working closely with technical architects and architecture governance technical team for solution development and design reviews. Platform resiliency and availability up to 5 nine’s is critical and requires self-driven mindset to ensure its compliant Analyzing business features and user stories and refining with the Product Owner to appropriately support design and build activities. Working with Product Owners to prioritize features and manage a list of technical requirements based on industry trends, new technologies, known defects, and issues. Supporting integration and performance tests and providing demo of results to technical and product partners Performing peer code reviews, making deliberate short- and long-term design decisions and keeping constant focus on clearing technical debt items in the backlog Enabling the deployment, support, and monitoring of software across test, integration, and production environments Develops deep understanding of tie-ins with other systems and platforms within the core and associated domains. Typically spends 50-60% of time writing code and testing, and remainder of time managing team and stakeholders through ongoing product/platform release sprints. Manages and mentors’ teams of junior and senior engineers through ongoing sprints. Communicating to stakeholders and business partners on the solution and the implementation aspects at the technical and/or functional level appropriate for the situation Identifying opportunities for adopting new technologies Influence team members with creative changes and improvements by demonstrating risk taking. Strong technical capability with an intense desire to learn new skills and industry trends. Debug software components and identify code defects for remediation Must be willing and able to express new ideas, concerns, and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing. Desirable to have experience of writing applications for deployment on cloud environment including OpenShift and Docker containers. Desirable to have experience with performance and monitoring tools e.g., Splunk and App Dynamics Collaboration with cross-time zone Global teams is essential part of this role Leadership Takes accountability for the success of the team achieving their goals Collaborative work ethics to thrive on peer support and taking pride in of products and capabilities delivered as a team. Drives the team’s strategy and prioritizes initiatives Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas Be a productivity multiplier for your team by analyzing your workflow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results. Mentor and guide team members to success within the team Functional Skills Strong analytical & strategic thinking skills. Bring in Innovations. Ability to interpret technical /business objectives and challenges Porting/Software Configuration Agile Methodologies Software development/ testing Object oriented analysis and design across multiple platform Minimum Qualifications Bachelor’s degree in computer science, Computer Science Engineering, or related field required; advanced degree is preferred. Preferred Qualifications Significant hands-on experience in design and build global scalable Platforms. Minimum 10 years of proven experience using Java, Vert.x, RxJava , Spring, Restful APIs, Redis, Kafka and Cloud technologies (Azure / AWS / GCP) Hands-on experience with Spring Boot, Micro-services, Relational and/or NoSQL databases. Strong experience in application architecture / design, software development, and testing, preferably in an Agile environment within a professional environment. Demonstrated ability in professional leadership skills in lead, partner, and collaborate multi-functionally across many engineering scrum teams. Experience in conversational interfaces, chatbots, machine learning, deep learning and data analytics, Automation Experience is a Plus. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
