Service--Now-Developer

Job Title:

Location:

Bangalore / Pune / Hyderabad / Noida (Hybrid / Remote Options Available)

Experience:

5–8 years

Employment Type:

Full-Time

Job Summary:

ServiceNow Developer / Consultant

Key Responsibilities:

• Design, configure, and implement solutions across

  ITSM, HRSD, CSM, CMDB, and SPM

  modules.
• Develop custom

  applications, Service Catalogs, Record Producers, Workflows, Flow Designer flows

  , and

  UI Policies

  .

• Leverage Java and Angular

  to extend ServiceNow applications, develop custom UIs, and integrate third-party applications.
• Build and manage

  Integrations

  using

  REST APIs, SOAP, IntegrationHub, and MID Servers

  with platforms like

  Jira, Salesforce, Slack, OpsRamp, SAFe, and APW

  .
• Implement and manage

  Access Controls (ACLs)

  , roles, and user criteria to maintain data security.
• Configure and enhance

  Service Portals, Employee Center, Playbooks, and Workspaces

  to improve UX.
• Work on

  CMDB data management

  — including data load, deduplication, and relationship mapping.
• Develop and execute

  Automated Test Framework (ATF)

  scripts for regression and upgrade testing.
• Create and automate

  Performance Analytics dashboards, reports, and scorecards

  .
• Participate in

  Agile development

  — sprint planning, stand-ups, demos, and retrospectives.
• Handle

  code promotion, update set management, and environment synchronization

  .

Required Skills & Expertise:

• Core Modules:

  ITSM, HRSD, CSM, CMDB, SPM (Project/Idea/Demand), ITBM, Flow Designer, Service Portal.

• Programming:

  Strong experience in

  Java, JavaScript, Angular, and Glide Scripting

  .

• Scripting:

  Business Rules, Client Scripts, UI Actions, Script Includes, Scheduled Jobs, and Workflows.

• Integrations:

  REST APIs, SOAP, IntegrationHub Spokes (Jira, Slack, Salesforce, APW, OpsRamp).

• Testing & Automation:

  ATF, Flow Designer Testing, and automation frameworks.

• Reports & Dashboards:

  Performance Analytics, KPIs, Widgets, and Data Visualization.

• Security:

  ACLs, Roles, and User Criteria Management.

• Tools:

  GitHub, Jira, Postman, Agile Methodology.

Certifications (Preferred):

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM / HRSD / CSM
• ServiceNow Micro-Certifications: Flow Designer, CMDB, ATF, Performance Analytics

Nice to Have:

• Experience with

  Custom App Development

  ,

  Workspace customization

  , and

  Angular-based UI development

  .
• Exposure to

  ITBM / SPM

  modules (Idea, Demand, Project).
• Familiarity with

  Performance Analytics optimization and visualization

  .
• Experience in

  client-facing roles

  or working with

  global enterprise customers

  .

Soft Skills:

• Strong analytical and problem-solving mindset.
• Excellent communication and client interaction skills.
• Self-driven, adaptable, and able to own deliverables end-to-end.
• Collaborative team player with strong stakeholder engagement abilities.