Service Manager

Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Operations Manager Your role and responsibilities: In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity. This role contributes to the Process Automation – Excitation business in the India region. You will be mainly accountable for: Creating and driving implementation of service strategy as a member of the management team. Ensuring that strategic plans are implemented consistently in the service organization through collaboration with other businesses. Driving, implementing, reporting, and monitoring of performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.). Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction. Qualifications for the role: 8 to 10 years of experience in service management in Excitation systems, including experience leading a service team. Highly skilled in excitation systems, generator control and protection panels, and synchronization panels. Strong background in Project Management, Operations, and Quality Management. Demonstrated experience in technical support and services within the electrification or industrial automation sectors. Skilled in Process Improvement & Optimization with a continuous improvement mindset. Holds an engineering degree in Electrical Electronics or Electronics and Communication. Comfortable communicating in English, both verbally and in writing. More about us: The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #RunWhatRunsTheWorld Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process. We never ask for money from job applicants. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.