Service Manager

Job Overview:

• The Service Department is responsible for managing the service department of The Company, overseeing service and support operations, ensuring customer Satisfaction, and Leading a team to execute these functions effectively. This role Involves strategic planning, Operational management, and continuous improvement Initiatives to enhance service Quality and efficiency

Roles & Responsibilities

• Leads the Service Department, ensuring efficient execution of service operations, resource planning, and quality assurance. Acts as the central coordinator between management, customer support, field teams, and other departments (Sales, Production, R&D)

Requirement Skills

• Oversee installations, commissioning, and customer handovers.
• Manage AMC contracts, warranty claims, scheduled maintenance, and repairs.
• Handle customer escalations and ensure timely resolution.
• Plan resource allocation (manpower, tools, spares) and monitor expense management.
• Coordinate interdepartmentally with Sales, Production, and R&D for service needs.
• Lead performance evaluations, track KPIs, and analyse service data (response time, resolution rate).
• Ensure customer feedback is collected, analysed, and acted upon for service improvements.
• Oversee training programs, SOP updates, compliance integration, and documentation standards.
• Drive continuous improvement initiatives within the service operations.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment

Schedule:

• Fixed shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• project and service management: 3 years (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person