Service Manager

Functional Parameters
Service Operations ManagementOversee day-to-day service operations including installation, commissioning, preventivemaintenance, and breakdown support.Customer Satisfaction & Relationship ManagementEnsure high levels of client satisfaction through timely resolution of technical issues andproactive communication.Team Leadership & TrainingLead, mentor, and develop a high-performing team of service engineers and techniciansacross multiple locations.Installation & Commissioning SupervisionSupervise installations and commissioning activities to ensure adherence to quality, safety,and operational standards.Service Planning & SchedulingPlan and allocate resources efficiently to meet client schedules and service level agreements.Warranty & AMC ManagementAdminister warranty, Annual Maintenance Contracts (AMC), and service contracts to ensurefull compliance and timely renewals.Compliance & SafetyEnsure adherence to company and industry safety guidelines during all field operations.Fundamental Parameters: Experience: 810 years in after-sales service, with at least 3 years in a leadership role.Experience in industrial equipment or automation systems preferred. Qualification: B.E./B.Tech. in Mechanical, Electrical, or Mechatronic Engineering. Location: Pune, Maharashtra. Compensation: As per industry standards; performance-based incentives included. Gender Preference: Open. Age Range: 30 to 45 years. Reporting Relationship: Reports to General Manager Operations / Director. Preference: Candidates with field service team management experience and knowledge ofdispensing systems or industrial automation.Core Competencies / Special Skills Required: Strong knowledge of mechanical/electrical systems and industrial equipment Customer-focused with excellent communication and problem-solving skills Leadership and conflict-resolution abilities Experience with CRM and service management systems Planning and scheduling proficiency Ability to travel for site visits and support across regions Dedication to quality, compliance, and safety standards