Service Manager

BiGo Electric Pvt. Ltd. is an innovative company in the electric mobility space, providing eco-friendly and smart electric vehicle solutions. We are committed to delivering exceptional customer experience through reliable products and after-sales service.

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Job Summary:

We are looking for a dedicated and detail-oriented Service Manager to lead our service operations. The role involves handling customer queries, managing the technical service team, overseeing repair and maintenance processes, and ensuring excellent after-sales support.

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Key Responsibilities:

Manage and oversee day-to-day service operations across service centers.

Handle customer complaints, service issues, and warranty claims professionally and promptly.

Lead a team of technicians and ensure timely vehicle servicing, maintenance, and repair.

Build strong relationships with customers and ensure high levels of customer satisfaction.

Coordinate with internal teams for parts availability, service schedules, and technical support.

Monitor service quality, turnaround time (TAT), and client feedback.

Maintain service records, reports, and documentation for audits and internal review.

Train and develop service staff for improved technical and communication skills.

Ensure compliance with safety, environmental, and operational standards.

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Key Requirements:

0 to 15 years of experience in after-sales service or maintenance in electric vehicles, two-wheelers, or automotive sectors.

Freshers with relevant educational background and interest in EV service roles are encouraged to apply.

Good communication and customer-handling skills.

Basic technical knowledge of EVs or automobiles.

Ability to lead and motivate service teams effectively.

Knowledge of service CRM tools or Excel is a plus.

Problem-solving and decision-making abilities under pressure.

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Why Join Us?

Be a part of India’s growing EV revolution.

Work with a passionate team focused on sustainability and customer excellence.

Great learning environment for both freshers and experienced professionals.

Career growth and leadership opportunities.

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How to Apply:

Interested candidates may apply directly through Indeed or send their updated resume to bigobikeshr@gmail.com

Feel Free To Reach Out at 9230966391 / 8481812456

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund