Service Manager

You will be responsible for overseeing the day-to-day service operations, including installation, commissioning, preventive maintenance, and breakdown support. Your main focus will be on ensuring high levels of client satisfaction by resolving technical issues in a timely manner and maintaining proactive communication with clients. As a leader, you will be required to mentor and develop a high-performing team of service engineers and technicians across multiple locations. Supervising installations and commissioning activities to ensure adherence to quality, safety, and operational standards will also be a part of your role. In addition, you will need to plan and allocate resources efficiently to meet client schedules and service level agreements. Administering warranty, Annual Maintenance Contracts (AMC), and service contracts to ensure compliance and timely renewals will also be among your responsibilities. To excel in this role, you should have at least 8-10 years of experience in after-sales service, with a minimum of 3 years in a leadership position. A background in industrial equipment or automation systems is preferred. A B.E./B.Tech. degree in Mechanical, Electrical, or Mechatronic Engineering is required for this position. This position is based in Pune, Maharashtra, and offers compensation as per industry standards, including performance-based incentives. There is no specific gender preference, and the age range for this role is between 30 to 45 years. You will report to the General Manager - Operations / Director. Ideal candidates for this role should have experience in field service team management and knowledge of dispensing systems or industrial automation. Key competencies and special skills required include a strong understanding of mechanical/electrical systems and industrial equipment, excellent customer focus, communication and problem-solving skills, leadership abilities, experience with CRM and service management systems, planning and scheduling proficiency, willingness to travel for site visits and support across regions, and a commitment to quality, compliance, and safety standards.,