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Cognizant
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Service Management Experts

Service Management Experts

Cognizant

9 - 11 years

35 - 50 Lacs

hyderabad

Posted:15 hours ago| Platform:

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Skills Required

demand management it support service management process improvement control service request management configuration management analytics rca operations it operations servicenow itsm continuous improvement portfolio risk it infrastructure reporting itil foundation itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Cognizant’s Service Management Team – Multiple Roles Open!

Location:

Are you passionate about IT Service Management and ready to drive excellence across enterprise operations? Cognizant is hiring for multiple roles in our Service Management Centre of Excellence. If you have experience in ITIL, ServiceNow, and a drive for continuous improvement, we want to hear from you!

Open Positions & Priority Details

1. Availability Manager

Ensure IT services meet agreed availability targets.
Design and implement resilience and recovery strategies.
Requirements: 5+ years in IT operations/service management, ITIL Foundation.

2. Capacity & Performance Manager

Forecast and optimise IT infrastructure and resource utilisation.
Recommend upgrades and scaling actions.
Requirements: 5+ years in IT infrastructure, ITIL Foundation.

3. Service Catalogue Manager

Own the design and governance of the IT service catalogue.
Coordinate lifecycle management of catalogue items.
Requirements: 5+ years in ITSM/service portfolio, ITIL Foundation.

4. Change Manager

Oversee planning and execution of IT changes.
Facilitate CAB meetings and risk assessments.
Requirements: 5+ years in ITSM/operations, ITIL Foundation.

5. Demand Manager

Forecast and manage demand for IT services.
Liaise between business and IT teams.
Requirements: 5+ years in IT portfolio/demand management, ITIL Foundation.

6. Knowledge Manager

Lead knowledge management strategy and governance.
Oversee content quality and accessibility.
Requirements: 5+ years in ITSM/knowledge management, ITIL Foundation.

7. Problem Manager

Identify and resolve root causes of recurring incidents.
Drive service stability and improvement.
Requirements: 5+ years in IT support/operations, ITIL Foundation.

8. Reporting & Analytics Manager

Develop and deliver ITSM performance reports and dashboards.
Analyse service data for actionable insights.
Requirements: 5+ years in ITSM reporting/analytics, ITIL Foundation.

9. ServiceNow Business Analyst

Gather and translate business requirements for ServiceNow implementations.
Support process improvement and platform governance.
Requirements: 5+ years as Business Analyst, ServiceNow CSA.

10. Service Request Manager

Manage lifecycle of service requests and drive fulfilment efficiency.
Collaborate with service owners and technical teams.
Requirements: 3+ years in ITSM/service request management, ITIL Foundation.

11. Configuration Manager (CMDB)

Own the integrity of the Configuration Management Database.
Lead CI discovery and lifecycle controls.
Requirements: 7+ years in ITSM/configuration management, ITIL Foundation.

12. Incident Manager

Manage IT incident lifecycle for rapid service restoration.
Lead post-incident reviews and improvements.
Requirements: 5+ years in IT operations/support, ITIL Foundation.

13. Major Incident Manager

Lead response to high-impact incidents and coordinate resolution.
Communicate with executives and facilitate RCA.
Requirements: 6+ years in IT operations/service management, ITIL Foundation.

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