Service Engineer

Job Description

Service Engineer Job Description Travel-Specific Responsibilities • Willingness to travel extensively: Be prepared to travel frequently within the territory. • Coordinate travel schedules: Efficiently plan and organize travel itineraries. • Book transportation and accommodation: Arrange necessary transportation and lodging for all trips. • Adaptability: Be flexible and adaptable to varying work environments and cultures. • Customer relations: Build and maintain strong relationships with customers through effective communication and on-site presence. • Time management: Efficiently manage time to balance travel with on-site work and administrative tasks. Installation and Setup • Install color sorting machines: Install & Commissioning machines at customer sites. • Calibrate machines: Adjust settings to ensure accurate sorting based on color and other parameters. • Conduct trial runs: Perform test runs to ensure proper operation before handing over to the customer. Maintenance and Troubleshooting • Routine maintenance: Perform scheduled maintenance to prevent breakdowns and ensure optimal performance. • Diagnose issues: Identify and troubleshoot problems when machines malfunction. • Repair and replace parts: Fix or replace defective components to restore functionality. • Software updates: Install updates and patches to machine software as needed. Customer Support and Training • Provide technical support: Offer on-site or remote support to customers experiencing issues with their machines. • Train users: Instruct customers on how to operate and maintain their machines. • Document procedures: Create and maintain documentation for installation, maintenance, and troubleshooting procedures. Quality Assurance and Reporting • Conduct inspections: Regularly inspect machines to ensure they meet quality standards. • Generate reports: Document service activities, issues encountered, and solutions implemented. • Feedback loop: Provide feedback to the design and manufacturing teams for continuous improvement. Safety and Compliance • Adhere to safety protocols: Follow all safety guidelines and regulations to ensure a safe working environment. Continuous Improvement • Stay updated: Keep up with the latest developments in color sorting technology. • Process improvement: Identify and implement ways to improve service efficiency and machine performance