Service Engineer

Company Description

Gawade Green Power Private Limited - India specializes in providing generator rental services, offering diesel generators ranging from 5kVA to 250kVA on both monthly and annual contracts. With a dedicated service center located in Manchar, Pune, the company also manufactures two-wheel and four-wheel generator trolleys along with trolley-mounted and truck-mounted gensets for hire. As an OEM for Escorts Kubota Pvt. Ltd. gensets in Maharashtra and Goa, Gawade Green Power supports various industries, including real estate, railways, airports, and defense. The company is known for delivering total power solutions with 24/7 service coverage in Pune, Pimpri Chinchwad, Mumbai, and Nashik.

Role Description

This is a full-time, on-site Service Engineer role based in Pune. The Service Engineer will be responsible for performing field service operations, troubleshooting, maintenance, and repair of gensets, ensuring their optimal performance. The role also involves providing technical support to customers and effective communication with the service team and clients for issue resolution.

• Perform routine maintenance and repairs on diesel engines and generator sets.
• Diagnose and troubleshoot engine and genset issues in the field.
• Conduct performance tests and inspections to ensure equipment meets operational standards.
• Document all service and repair activities accurately.
• Collaborate with customers to understand their needs and provide efficient solutions.
• Ensure compliance with safety regulations and company policies.
• Maintain an inventory of parts and tools required for field service.
• Provide technical support and training to customers when necessary.
• Coordination with customers for Invoice, ledger, Cheques or payment issues.

Qualifications

• Strong troubleshooting skills for diagnosing and solving technical issues
• Experience in field service operations, including on-site maintenance and support
• Skills in technical support and providing customer-focused solutions
• Knowledge of maintenance and repair tasks for generators and related equipment
• Excellent communication and teamwork abilities
• Relevant technical certifications or a diploma/degree in Mechanical/Electrical Engineering is advantageous
• Adaptability to on-site work and problem-solving under varying conditions
• Prior experience with gensets or power solutions is a plus