Whitelion Youth is a leading community organisation building relationships and tailoring services for young people to positively change their lives. Whitelion builds strong partnerships and relationships between young people and their caseworkers, community agencies, government, business and volunteers to create genuine change. It has merged with other like-minded organisations in order to give young people the tailored services they need to succeed. Whitelion empathises not sympathises with young people and never gives up on them.
Jaipur
INR 2.5 - 3.0 Lacs P.A.
Hybrid
Full Time
Role Overview : The Business Development Executive will be responsible for sourcing, qualifying, and generating business leads for Whitelion Systems Pvt. Ltd. The role will require identifying prospective clients, conducting outreach, and maintaining a strong pipeline of leads. You will work closely with the sales team to ensure lead quality and timely conversion into business opportunities. Role Description Lead Generation: Identify potential clients through online research, databases, and networking events. Generate quality leads through calls, emails, and social media outreach. Lead Qualification: Qualify leads based on their fit with Whitelions target market and conversion potential, ensuring they meet quality criteria before passing them on to the sales team. CRM Management: Maintain and update the CRM system with accurate and timely data. Ensure quick lead entry, tracking, and follow-ups. Collaboration with Sales and Sales Support Team: Work with the sales team to ensure smooth handover of leads and contribute to the overall sales pipeline by generating valuable prospects. Market Research: Conduct research to identify new business trends and opportunities, enabling the team to target the right customers effectively.
Surat
INR 1.5 - 2.75 Lacs P.A.
Work from Office
Full Time
Role Description We are seeking a dynamic and enthusiastic Talent Acquisition & HR Executive to join our growing HR team. This role is designed for a professional who is passionate about both recruiting top talent and ensuring smooth HR operations. The role comprises approximately 60% responsibilities in talent acquisition and 40% in core HR operational functions , offering a well-rounded experience in the HR domain. This is a key position to support the growth of the organisation through effective hiring strategies, while also ensuring that HR systems and processes support an excellent employee experience. Talent Acquisition (60%) Collaborate with department heads and hiring managers to understand current and future hiring needs. Draft and publish compelling job descriptions and postings on various platforms (LinkedIn, job boards, company careers page, etc.). Source, screen, and shortlist potential candidates using multiple recruitment tools and platforms. Conduct initial HR interviews and coordinate technical/managerial interviews with stakeholders. Maintain candidate pipelines and track recruitment metrics such as time-to-fill and source-of-hire. Manage candidate communication and ensure a positive recruitment experience. Organise and participate in recruitment drives, campus placements, and job fairs. Stay updated on industry hiring trends and talent market insights. Contribute to employer branding initiatives, including social media content, recruitment campaigns, and career events. Operational HR Responsibilities (40%) Assist in the end-to-end onboarding process, including document collection, induction planning, and orientation sessions. Maintain and update HR records and employee files in the HRIS system. Support monthly payroll processes by compiling attendance and leave data and coordinating with the finance/payroll team. Address day-to-day employee queries related to HR policies, leave, attendance, and benefits. Support performance management initiatives and help in scheduling appraisal meetings. Assist in planning and executing employee engagement activities, feedback surveys, and internal communications. Support compliance efforts by ensuring proper documentation and helping prepare for audits. Help maintain a positive and professional work culture through timely communication and support. Desired Skills and Competencies: Strong interpersonal and communication skillsable to interact with candidates and employees at all levels. Working knowledge of recruitment tools and techniques, including Boolean search and ATS platforms. Good understanding of HR practices, labour laws, and basic compliance. High degree of confidentiality, professionalism, and organisational skills. Proactive, detail-oriented, and comfortable working in a fast-paced environment. Familiarity with HR software (e.g., Zoho People, Keka) is a plus. Educational & Experience Requirements: Master's degree in Human Resources, Business Administration, or related field. 1–3 years of experience in a recruitment or HR generalist role, preferably in a dynamic/startup environment. Exposure to both talent acquisition and operational HR processes. Why Join Us? Be a key contributor to a fast-growing company and play a direct role in shaping the team. Gain exposure to the full employee lifecycle and strengthen your HR career. Work in a collaborative environment that values innovation, ownership, and employee well-being. Opportunity to work closely with leadership and influence hiring and culture-building initiatives.
Surat
INR 4.5 - 8.0 Lacs P.A.
Work from Office
Full Time
Job Summary: We are seeking a talented and creative Industrial Designer to join our product development team. You will play a key role in conceptualizing and designing innovative, user-centered physical products that combine aesthetic appeal with usability and manufacturability. From sketching and 3D modeling to prototyping and collaborating with engineering and marketing teams, you'll bring ideas to life that reflect our brand values and delight users. Key Responsibilities: Design and develop compelling product concepts from ideation through to final production. Translate user needs, brand identity, and engineering constraints into appealing and functional designs. Create detailed design documentation including sketches, CAD models, renderings, and prototypes. Collaborate closely with engineers, UI/UX designers, marketers, and project managers to ensure design intent is maintained throughout the product lifecycle. Conduct research on user behavior, market trends, materials, and manufacturing techniques. Iterate designs based on feedback, testing, and prototyping insights. Work with suppliers and vendors to ensure design-for-manufacturing (DFM) standards are met. Stay updated with industry trends, design tools, and materials innovation.
Surat
INR 4.0 - 7.5 Lacs P.A.
Work from Office
Full Time
OptimisationJob Summary: We are seeking a highly skilled and experienced *Lead Embedded Hardware Engineer* to lead the development of innovative embedded hardware systems. This role involves end-to-end hardware design, validation, and leadership of a hardware engineering team. You will collaborate with cross-functional teams to deliver high-quality embedded products that meet performance, reliability, and cost targets. Key Responsibilities: Hardware Design Leadership: Lead the architecture, design, and development of embedded hardware platforms (MCU/MPU-based systems, sensors, power electronics, etc.). Schematic & PCB Design: Design schematics and high-speed, multilayer PCB layouts using tools like Altium, OrCAD, KiCAD, etc. Component Selection & BOM Optimization: Select suitable components, considering performance, cost, and availability. Optimize the Bill of Materials (BOM). Hardware Validation & Testing: Develop and execute test plans for hardware validation, including power, signal integrity, EMC/EMI, and thermal testing. Firmware Collaboration: Work closely with embedded software teams to ensure hardware-software integration and resolve interface issues. Team Leadership: Mentor junior engineers, review designs, and manage project timelines and deliverables. Compliance & Certification: Ensure designs meet regulatory requirements (FCC, CE, RoHS, etc.) and assist in certification processes. Product Lifecycle Support: Support products through their entire lifecycle including prototyping, production, and post-launch troubleshooting.
Surat
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
Front Desk Officer: Roles and Responsibilities 1. Reception & Guest Management o Welcome and greet guests professionally upon arrival and departure. o Maintain the reception area in a neat and presentable manner. o Look after visitor needs, including managing food arrangements for guests. o Conduct office tours for new joiners or visitors as required. 2. Communication & Coordination o Manage all incoming and outgoing calls; transfer calls as needed. o Handle company correspondence, including sorting mail and responding to emails. o Coordinate with agencies to arrange travel itineraries for directors, employees, new joiners, and trainees. 3. Meeting & Event Support o Schedule meetings, book rooms, and arrange necessary refreshments. o Assist in organizing internal events, including catering and logistics. o Prepare agendas and take meeting notes as required. 4. Administrative Tasks o Draft, format, and print business documents. o Photocopy, file, and maintain appropriate records. o Support directors with requests and ad hoc tasks. 5. Facility & Vendor Coordination o Check and maintain the facilities management checklist. o Coordinate and follow up with internet providers for connectivity and service issues. o Track and maintain records of courier dispatches and receipts. 6. Health & Safety o Ensure primary medical supplies are well-stocked and accessible. o Monitor the cleanliness and safety of shared office areas. 7. HR & Employee Support o Coordinate follow-up calls and other administrative support for the HR department. o Assist in onboarding activities and support new joiners as needed. 8. Professional Development o Attend workshops, training sessions, and conferences when requested to enhance skills and knowledge. Front Desk Officer Skills and Qualifications: * Prior Office Management Experience Preferred * Strong Attention to Detail * Ability to Work Without Supervision * Excellent Time Management Skills * Exceptional Communication and Customer Service Skills * Technical Skills, Including Proficiency With Microsoft Office Programs * Strong Prioritization and Organization Skills * Ability to Handle Confidential Information * Strong Record Keeping Skills * Presentation Skills, Including Welcoming Guests to Events; * Ability to Multitask
Bengaluru
INR 3.0 - 4.75 Lacs P.A.
Hybrid
Full Time
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship-building with clients. Develop and maintain strong relationships with existing customers to increase sales volume and customer satisfaction. Collaborate with internal teams (e.g., marketing, operations) to drive sales growth and improve overall performance. Conduct site visits to understand client needs, provide solutions, and close deals. Meet or exceed monthly/quarterly targets by consistently meeting sales goals.
Jaipur
INR 3.0 - 4.75 Lacs P.A.
Hybrid
Full Time
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship-building with clients. Develop and maintain strong relationships with existing customers to increase sales volume and customer satisfaction. Collaborate with internal teams (e.g., marketing, operations) to drive sales growth and improve overall performance. Conduct site visits to understand client needs, provide solutions, and close deals. Meet or exceed monthly/quarterly targets by consistently meeting sales goals.
Pune
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Role Overview We are seeking a dynamic, results-driven Sales Closer to join our home automation team. This role is ideal for an individual with a passion for technology, proven high-ticket sales experience, and the ability to effectively close deals. In addition to converting leads, the Sales Closer will also identify and execute cross-selling opportunities to maximize customer value and revenue. Lead Conversion & Closing: Engage with inbound and outbound leads, nurturing them through the sales pipeline. Conduct virtual or in-person consultations, showcasing the benefits of our home automation solutions. Overcome objections and close deals to meet or exceed sales targets. Cross-Selling & Upselling: • Identify opportunities to introduce additional products, services, and accessories that complement the customers initial purchase. Educate customers on the benefits of integrated solutions, including security enhancements, energy management, and smart integrations. • Leverage customer interactions to recommend bundled offerings that enhance overall system performance and customer satisfaction. Customer Engagement & Relationship Building: Understand customer needs and pain points to tailor personalized smart home solutions. Develop and maintain strong, long-term relationships with homeowners, contractors, builders, and developers. Provide post-sale support to ensure ongoing satisfaction and generate referrals. Product Knowledge & Demonstration: Stay informed about the latest trends and technologies in home automation. • Conduct detailed product demonstrations to explain how our systems integrate security, lighting, HVAC, and other smart devices. Clearly communicate technical information in a way that is accessible to all customers. Sales Strategy & Reporting: Collaborate with the sales team to develop effective closing and cross-selling strategies. • Track and analyze sales performance metrics, identifying areas for continuous improvement. • Maintain accurate records using CRM software and other digital sales tools. Preferred but Not Mandatory: • Experience in selling to homeowners, real estate developers, or interior designers. • Understanding of home automation installation and cross-system integrations.
Ahmedabad
INR 2.5 - 3.0 Lacs P.A.
Hybrid
Full Time
Role Overview : The Business Development Executive will be responsible for sourcing, qualifying, and generating business leads for Whitelion Systems Pvt. Ltd. The role will require identifying prospective clients, conducting outreach, and maintaining a strong pipeline of leads. You will work closely with the sales team to ensure lead quality and timely conversion into business opportunities. Role Description Lead Generation: Identify potential clients through online research, databases, and networking events. Generate quality leads through calls, emails, and social media outreach. Lead Qualification: Qualify leads based on their fit with Whitelions target market and conversion potential, ensuring they meet quality criteria before passing them on to the sales team. CRM Management: Maintain and update the CRM system with accurate and timely data. Ensure quick lead entry, tracking, and follow-ups. Collaboration with Sales and Sales Support Team: Work with the sales team to ensure smooth handover of leads and contribute to the overall sales pipeline by generating valuable prospects. Market Research: Conduct research to identify new business trends and opportunities, enabling the team to target the right customers effectively.
Mumbai
INR 2.5 - 3.0 Lacs P.A.
Hybrid
Full Time
Role Overview : The Business Development Executive will be responsible for sourcing, qualifying, and generating business leads for Whitelion Systems Pvt. Ltd. The role will require identifying prospective clients, conducting outreach, and maintaining a strong pipeline of leads. You will work closely with the sales team to ensure lead quality and timely conversion into business opportunities. Role Description Lead Generation: Identify potential clients through online research, databases, and networking events. Generate quality leads through calls, emails, and social media outreach. Lead Qualification: Qualify leads based on their fit with Whitelions target market and conversion potential, ensuring they meet quality criteria before passing them on to the sales team. CRM Management: Maintain and update the CRM system with accurate and timely data. Ensure quick lead entry, tracking, and follow-ups. Collaboration with Sales and Sales Support Team: Work with the sales team to ensure smooth handover of leads and contribute to the overall sales pipeline by generating valuable prospects. Market Research: Conduct research to identify new business trends and opportunities, enabling the team to target the right customers effectively.
Bengaluru
INR 1.25 - 3.0 Lacs P.A.
Hybrid
Full Time
Job Responsibilities: When you get a call from Surat Service center, you will have to be ready to serve the client. Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag. Go to repairing stock center to pick up the material. Make an entry into Material Transaction Book by self. Also, keep a small vacuum machine in case of mocha service. Don't forget the quotation paper of the client in case of installation. Reach timely on-site. Or if you are going to be late then at least inform your head with a reason. As and when you reach the site, ask for a warranty certificate/invoice in case of complaint. If you get it then first send a photo of it to your head for registration. If they do have not these things, then ask them to get them from the seller. Tell them you cannot serve them until you don't get the invoice or certify in any emergency. But yes if you get the call to serve him from the senior then serve them even without certification or invoice. Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea. If the customer asks for a service charge receipt, inform Surat service center they will provide you the soft copy of it. Never get angry with any customers. Always be a gentleman. Make humble relations with customer and their family. Call to Surat service center while leaving the site for verification. Always give service visiting cards on-site for future communication and also inform them about this. When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self. Perks: Celebrate your birthday and work anniversary with us. Enjoy public holidays & 24 paid leaves with your family. Secure yourself and your loved one with the company's corporate insurance policy. And many more, to know to apply now.
Kolkata
INR 3.0 - 4.75 Lacs P.A.
Hybrid
Full Time
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship-building with clients. Develop and maintain strong relationships with existing customers to increase sales volume and customer satisfaction. Collaborate with internal teams (e.g., marketing, operations) to drive sales growth and improve overall performance. Conduct site visits to understand client needs, provide solutions, and close deals. Meet or exceed monthly/quarterly targets by consistently meeting sales goals.
Ahmedabad
INR 3.0 - 4.75 Lacs P.A.
Hybrid
Full Time
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship-building with clients. Develop and maintain strong relationships with existing customers to increase sales volume and customer satisfaction. Collaborate with internal teams (e.g., marketing, operations) to drive sales growth and improve overall performance. Conduct site visits to understand client needs, provide solutions, and close deals. Meet or exceed monthly/quarterly targets by consistently meeting sales goals.
Surat
INR 1.0 - 2.0 Lacs P.A.
Work from Office
Full Time
Role Description: Purchase Executive Role Description Job Responsibilities: •Conducting product research & sourcing new suppliers & vendor • Sourcing material/ goods/ product and services from different vendors • Negotiating the best or most cost-effective deals and contracts • Performing inventory inspections and reordering supplier and stock as necessary • Updating and maintaining records of all orders, payments, and received stock • Attending products launched and networking with industry professionals. • Research potential vendors • Compare and evaluate offers from suppliers • Prepare reports on purchases, including cost analyses • Monitor stock levels and place orders as needed • Ensuring all stock is packaged appropriately and delivered to the correct location in a timely manner • Coordinate with the delivery team and following upon delays or orders that have been rescheduled • Attend industry trade shows & Vendor location • Evaluating Supplies
Surat
INR 2.5 - 3.0 Lacs P.A.
Hybrid
Full Time
Role Overview : The Business Development Executive will be responsible for sourcing, qualifying, and generating business leads for Whitelion Systems Pvt. Ltd. The role will require identifying prospective clients, conducting outreach, and maintaining a strong pipeline of leads. You will work closely with the sales team to ensure lead quality and timely conversion into business opportunities. Role Description Lead Generation: Identify potential clients through online research, databases, and networking events. Generate quality leads through calls, emails, and social media outreach. Lead Qualification: Qualify leads based on their fit with Whitelions target market and conversion potential, ensuring they meet quality criteria before passing them on to the sales team. CRM Management: Maintain and update the CRM system with accurate and timely data. Ensure quick lead entry, tracking, and follow-ups. Collaboration with Sales and Sales Support Team: Work with the sales team to ensure smooth handover of leads and contribute to the overall sales pipeline by generating valuable prospects. Market Research: Conduct research to identify new business trends and opportunities, enabling the team to target the right customers effectively.
Surat
INR 3.0 - 4.5 Lacs P.A.
Hybrid
Full Time
Roles and Responsibilities Identify new business opportunities through lead generation, prospecting, and relationship-building with clients. Develop and maintain strong relationships with existing customers to increase sales volume and customer satisfaction. Collaborate with internal teams (e.g., marketing, operations) to drive sales growth and improve overall performance. Conduct site visits to understand client needs, provide solutions, and close deals. Meet or exceed monthly/quarterly targets by consistently meeting sales goals.
Bengaluru
INR 1.5 - 4.0 Lacs P.A.
Work from Office
Full Time
Job Summary : As a Home Automation Experience Centre Presentation Executive at WhiteLion, you will play a crucial role in displaying our home automation products and converting potential customers into loyal clients. You will be responsible for providing in-depth product knowledge, offering personalized demonstrations, and creating an immersive experience that leaves a lasting impression on our visitors. Job Responsibilities: Product Knowledge: Develop a deep understanding of WhiteLion's home automation products and services to confidently and accurately present them to customers. Customer Engagement: Greet customers as they enter the Experience Center, understand their needs, and tailor presentations to meet their specific requirements. Product Demonstrations: Conduct engaging and informative product demonstrations, highlighting the features, benefits, and advantages of our home automation solutions. Lead Conversion: Actively work towards converting visitors into potential leads and eventually into customers through effective communication and relationshipbuilding skills Customized Solutions: Provide personalized recommendations and solutions based on the customer's lifestyle, preferences, and home requirements. Technical Assistance: Offer technical assistance and support to customers during their visit, ensuring they have a seamless and satisfying experience. Follow-up: Maintain records of customer interactions and follow up with potential leads to nurture them through the sales process. Stay Informed: Stay up-to-date with the latest advancements in home automation technology and industry trends to enhance your product knowledge. Key Competencies: Female candidates preferred to enhance customer comfort and inclusivity. Proven experience in sales or customer-facing roles, ideally within the technology or home automation industry. Exceptional communication and interpersonal skills. Technically proficient and quick to learn about new products and technology. Ability to work independently and as part of a team. Enthusiastic, confident, and customer-focused attitude. Professional appearance and demeanor. Benefits: Competitive Salary Comprehensive training on home automation products Opportunity for career advancement within the company Friendly and collaborative working environment Employee discounts on Whitelion products Health and wellness benefits
Surat
INR 1.25 - 3.0 Lacs P.A.
Hybrid
Full Time
Job Responsibilities: When you get a call from Surat Service center, you will have to be ready to serve the client. Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag. Go to repairing stock center to pick up the material. Make an entry into Material Transaction Book by self. Also, keep a small vacuum machine in case of mocha service. Don't forget the quotation paper of the client in case of installation. Reach timely on-site. Or if you are going to be late then at least inform your head with a reason. As and when you reach the site, ask for a warranty certificate/invoice in case of complaint. If you get it then first send a photo of it to your head for registration. If they do have not these things, then ask them to get them from the seller. Tell them you cannot serve them until you don't get the invoice or certify in any emergency. But yes if you get the call to serve him from the senior then serve them even without certification or invoice. Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. And before repairing or replacing, prove to them the real fault of their switches so that they can have a clear idea. If the customer asks for a service charge receipt, inform Surat service center they will provide you the soft copy of it. Never get angry with any customers. Always be a gentleman. Make humble relations with customer and their family. Call to Surat service center while leaving the site for verification. Always give service visiting cards on-site for future communication and also inform them about this. When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self. Perks: Celebrate your birthday and work anniversary with us. Enjoy public holidays & 24 paid leaves with your family. Secure yourself and your loved one with the company's corporate insurance policy. And many more, to know to apply now.
Surat
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Job Title: Corporate Trainer Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems (controllers, switches, sensors, apps, voice assistants, etc.) Deliver in-depth hands-on training on installation, configuration, and troubleshooting. Explain use cases, product differentiation, and integration with third-party platforms (e.g., Alexa, Google Home). Train employees on the latest upgrades or new product launches. Create scenario-based modules for customer service and tech support teams. Facilitate interactive sessions on Communication & Email Etiquette, Customer Interaction & Complaint Handling, Team Collaboration, Sales Pitch & Objection Handling, Time Management & Personal Effectiveness. Run group activities, role plays, and real-world simulations to drive behavioral change. Design engaging training materials including PPTs, manuals, cheat sheets, product flow charts, and video tutorials. Maintain a centralised library of technical and behavioral training content. Collaborate with technical and product teams for accurate training input. Prepare monthly training calendars and coordinate with department heads for scheduling. Maintain training records, attendance, and feedback forms. Track training effectiveness using assessments, quizzes, and practical evaluations. Submit regular reports and improvement recommendations to HR and leadership. Cross-Department Collaboration - Work closely with Product Team, Service, R&D, HR, & Sales & Support team for training needs. Skills: Public speaking and presentation skills Conducting engaging classroom and virtual training sessions Soft Skills Coaching Designing PPTs, manuals, handouts, and video scripts Creating assessments, case studies, and quizzes Audience Engagement Assessment & Feedback Collaboration Tech Proficiency Knowledge: Home Automation Products Product Workflow & Integration Customer Journey & Experience Employee Learning Needs Corporate Culture & SOPs Adult Learning Principles Attitude: Proactiveness Empathy & Patience Positive Outlook Accountability Adaptability Professionalism Growth Mindset Collaboration-Oriented Cultural Sensitivity
Surat
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Job Title: Corporate Trainer Technical & Soft Skills Function: L&D Reporting To: HR Head Base Location: Surat Work Mode: Office & Field work Education: Bachelor's degree in Electronics, Engineering, or any technical discipline (preferred) Experience (in years): 3-5 years of experience in corporate training Notice Period: Immediate No. of Vacancy: 01 Role Overview The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin. Role Description: Conduct structured product training sessions on home automation systems including controllers, switches, sensors, mobile apps, and voice assistants (e.g., Alexa, Google Home). Deliver hands-on training on installation, configuration, troubleshooting, and safety practices. Explain real-world use cases, product differentiation, and integration with third-party platforms. Train employees on new product launches, firmware updates, and technical enhancements. Develop scenario-based learning modules tailored for customer service and technical support teams. Facilitate interactive soft skills sessions covering Communication, Email Etiquette, Customer Interaction, Complaint Handling, Team Collaboration, Sales Pitching, Objection Handling, Time Management, and Personal Effectiveness. Conduct role plays, group activities, and live simulations to encourage behavioral development and engagement. Design engaging training materials such as presentations, manuals, quick reference guides, flowcharts, and video tutorials. Maintain and update a centralized repository of technical and behavioral training resources. Upload and manage training content on the Learning Management System (LMS), ensuring easy access and structured module progression. Track learner progress, completion rates, and assessment scores via the LMS dashboard. Generate periodic LMS reports to evaluate training participation, engagement, and learning outcomes. Troubleshoot user issues related to the LMS and coordinate with IT/support teams for resolution. Collaborate closely with technical, product, and R&D teams to ensure content accuracy and relevance. Create monthly training calendars in coordination with department heads to align with operational needs. Maintain accurate training records including attendance, assessments, and feedback forms. Evaluate training effectiveness through quizzes, hands-on tests, and post-training feedback. Prepare and submit regular reports on training outcomes along with actionable improvement suggestions. Work cross-functionally with Product, Service, R&D, Sales, Support, and HR teams to assess training requirements and drive continuous improvement. Skills: Public speaking and presentation Classroom and virtual training delivery Soft skills facilitation Instructional design (PPTs, manuals, scripts) Assessment creation (quizzes, case studies) Audience engagement techniques Feedback and coaching Cross-functional collaboration Digital tools and LMS proficiency Knowledge: Home automation and smart products Product lifecycle and third-party integration Customer journey and end-user use cases Employee learning styles and training needs Organizational SOPs and internal processes Adult learning principles and models Attitude: Proactiveness Empathy and patience Positive outlook Accountability Adaptability Professionalism Growth mindset Team collaboration Cultural sensitivity
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