Corporate Trainer

Job Title: Corporate Trainer

Function: L&D

Reporting To:

Base Location:

Work Mode:

Education:

Experience (in years):

Notice Period:

No. of Vacancy:

Role Overview

The Corporate Trainer will be responsible for designing and delivering technical product training and soft skills development programs for all levels of employees from onboarding new joinees to upskilling existing team members. This role is critical in driving performance, product knowledge, and service excellence across departments like Sales, Installation, Support, and Admin.

Role Description:

• Conduct structured product training sessions on home automation systems (controllers, switches, sensors, apps, voice assistants, etc.)
• Deliver in-depth hands-on training on installation, configuration, and troubleshooting.
• Explain use cases, product differentiation, and integration with third-party platforms (e.g., Alexa, Google Home).
• Train employees on the latest upgrades or new product launches.
• Create scenario-based modules for customer service and tech support teams.
• Facilitate interactive sessions on Communication & Email Etiquette, Customer Interaction & Complaint Handling, Team Collaboration, Sales Pitch & Objection Handling, Time Management & Personal Effectiveness.
• Run group activities, role plays, and real-world simulations to drive behavioral change.
• Design engaging training materials including PPTs, manuals, cheat sheets, product flow charts, and video tutorials.
• Maintain a centralised library of technical and behavioral training content. Collaborate with technical and product teams for accurate training input.
• Prepare monthly training calendars and coordinate with department heads for scheduling.
• Maintain training records, attendance, and feedback forms.
• Track training effectiveness using assessments, quizzes, and practical evaluations.
• Submit regular reports and improvement recommendations to HR and leadership.
• Cross-Department Collaboration - Work closely with Product Team, Service, R&D, HR, & Sales & Support team for training needs.

Skills:

• Public speaking and presentation skills
• Conducting engaging classroom and virtual training sessions
• Soft Skills Coaching
• Designing PPTs, manuals, handouts, and video scripts
• Creating assessments, case studies, and quizzes
• Audience Engagement
• Assessment & Feedback
• Collaboration
• Tech Proficiency

Knowledge:

• Home Automation Products
• Product Workflow & Integration
• Customer Journey & Experience
• Employee Learning Needs
• Corporate Culture & SOPs
• Adult Learning Principles

Attitude:

• Proactiveness
• Empathy & Patience
• Positive Outlook
• Accountability
• Adaptability
• Professionalism
• Growth Mindset
• Collaboration-Oriented
• Cultural Sensitivity