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Tiger Analytics
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Service Delivery Lead

Service Delivery Lead

Tiger Analytics

10 years

0 Lacs

greater bengaluru area

Posted:1 day ago| Platform:

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Skills Required

service itil support data engagement databricks adf engineering reports tracking capture analyze coaching training drive risk mentoring communication management devops monitoring automation etl aws azure scripting python agile collaborative apache spark

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.

Roles and Responsibilities

Prepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.
Participate in due diligence, prepare questionnaires to capture volumetrics, and scope of client support requirements.
Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.
Oversee day-to-day support operations across L1, L2, and L3 teams; guide engineers.
Act as a mentor, offering coaching, training, and oversight to support engineers.
Lead
incident management
processes, ensuring timely resolution and root cause analysis.
Drive
change management
activities, coordinating with stakeholders to minimize risk and downtime.
Handle
team management
responsibilities, including mentoring and coaching.
Ensure ITIL-based service delivery processes are followed and continuously improved.

External Skills And Expertise

Strong communication and stakeholder management skills.
Hands-on experience with
DevOps tools, monitoring tools, and automation suites
.
Solid knowledge of
ETL/Data Engineering batch ecosystems
and cloud platforms (
AWS, Azure, GCP
).
Proficiency in scripting languages (
Shell, Python, PySpark
).
Familiarity with
Agile methodologies
and collaborative practices.
Expertise in
Databricks, Azure Data Factory (ADF), Apache Spark, and Delta Lake
.
Strong understanding of
cloud data systems/platforms
and modern data architectures.

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Service Delivery Lead