As the leading provider of Digital Board Meeting Automation Solution, BoardPAC is committed to delivering simple, secure, sustainable, and experiential communications for Board and Executive members globally. With a clientele including a multitude of Forbes Global 2000 companies and over 50,000 users across 40 countries, BoardPAC has established itself as a globally award-winning organization. Recognized as Asia's best place to work by the esteemed global ranking entity Great Places to Work, BoardPAC operates through its 09 Global Offices. Your role at BoardPAC will involve providing technical support for IIS related hosting, IIS API hosting, and connected issues, as well as MS SQL server support. You will be responsible for the deployment of software in a client environment, with a readiness to conduct onsite visits for both domestic and overseas clients. Being part of a 24*7*365 Support roster, including holidays and weekends, is a requirement for this position. The ideal candidate should possess knowledge and expertise in automating deployment using Azure Devops tool, carrying out application-related VAPT configurations, and application hardening as necessary. Ensuring customer success and satisfaction by proactively addressing support queries, dealing with user issues, providing workarounds, and RCA analysis will be a key aspect of the role. Additionally, the role entails deploying service releases, patches, requests, and customizations either onsite or remotely, while also driving major incident management in adherence to SLAs. Key Skills for this role include mandatory experience with IIS and MS SQL server, practical knowledge of Windows Server, SQL Server, IIS, and networking, proficiency in Azure DevOps and automation, and in-depth troubleshooting abilities for IIS-related issues. Familiarity with IIS and .Net related hardening, excellent customer service skills, knowledge of Mobile OS (IOS, Android, etc.), and IT security and network expertise to troubleshoot issues are highly valued. Moreover, candidates should be well-versed in VAPT/Pentest assessment for applications on IIS hosting, configuring DNS and SSL certificates, basic scripting knowledge for SQL and others, SQL Cluster, Logshipping, and understanding network issues and concepts such as Ports, NAT, port forwarding, etc. A minimum of 1-2 years of relevant experience is preferred for this role, and being located in Bangalore is a mandatory requirement.,
Would you like to work in a Great Place To Work whilst being part of a global service delivery team serving over 50,000 board members across 40 countries? Our product is trusted by global Fortune 500 listed companies as well as the regulators both in India and worldwide. If you feel you are up for the task of dealing with Board members of blue chip corporates and government entities, we are looking for a dedicated, dynamic, passionate, person to join our internationally growing team. This job is based in Mumbai, India. For more information, visit https://www.boardpac.co/india/ Take leadership in client delivery activities for a region assigned. Responsible for the overall delivery for the client ensuring client satisfaction. Coordinate with technical teams to provide solutions to customer requests. Provide clear and precise reporting to the management. Churn Management in their region and reporting on Churn. Upsell and Cross Sell. Client Satisfaction Surveys and Health checks periodically including G2 and Capterra reviews. All customers minimum once a year and the top 10 in each market 2-4 times a year to be done. Interact and correspond with clients and partners and attend client meetings. Provide user trainings for Administrator, Organizer and Members. Coordinate with internal teams on client delivery related activities. Responsible to complete the UAT process together with customers. Follow the client delivery processes in all activities. Follow up on client health and client delivery milestones globally with other delivery team members worldwide. By resuming your application to this opportunity, you are providing your consent for us to use the personal information included in your resume solely for recruitment-related purposes. We assure you that all personal data shared will be handled with strict confidentiality and used exclusively for the hiring process. Your information will not be retained beyond the conclusion of the recruitment process.