Service Coordinator

Shivani Scientific Industries

2 - 7 years

3 - 6 Lacs

mumbai suburban

Posted:-1 days ago| Platform:

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Skills Required

coordination service coordination back office support vendor coordination customer complaints after sales service service operations follow ups support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service
Schedule service appointments, manage calendars, and ensure efficient resource allocation.
Monitor service requests and assign engineer to appropriate jobs
Communicate with customers to schedule appointments and provide updates on service status
Maintain accurate records of service requests, work orders, and customer interactions
Collaborate with other departments to ensure smooth service delivery
Identify opportunities for process improvement and implement changes as needed
Evaluate service engineers and help to identify areas of improvement

Preferred candidate profile

Minimum 2 years of experience in service coordination, customer service or a related field
Organizational and record keeping skills
Proven ability to work with team
Ability to work well under deadlines and to multitask
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Proficiency in Microsoft Office

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