Service Coordinator

Company Overview

Apple Energy Private Ltd. is a prominent player in the design, manufacture, and service of Battery Management Systems. With a solid foundation in power electronics and energy services, the company excels in remote monitoring of power and battery systems. Headquartered in CBD Belapur, Apple Energy prides itself on being a Midtronics Channel Partner, dedicated to providing sales and service operations across India through its experienced team of engineers and technicians.

Job Overview

Apple Energy Private Ltd. seeks a dedicated Service Coordinator for its Balapur, Navi Mumbai location. This full-time, junior-level position requires minimum 6 months of work experience. The candidate will be responsible for coordinating service operations, ensuring efficient customer support, and managing service schedules. The role demands interaction with technical teams to facilitate smooth integration and installation processes.

Qualifications and Skills

• Proven experience with service scheduling to ensure timely and efficient service delivery and adherence to customer commitments.
• Strong customer support skills with a focus on clear communication and problem resolution to maintain high client satisfaction levels.
• Proficiency in CRM software for managing customer interactions, data tracking, and service documentation.
• Ability to coordinate logistics, including scheduling technicians and managing workflow to enhance operational efficiency.
• Experience in creating and maintaining technical documentation to support accurate and consistent service operations and communication.

Roles and Responsibilities

• Manage and respond to incoming customer service requests via call/mail, updating them into the company's CRM system.
• Schedule and coordinate service technicians’ visits.
• Handle customers' queries and complaints. Investigate and generate tickets in CRM and update the status on a regular basis.
• Coordinate between customers, field technicians, and internal departments like logistics, accounts, and sales to ensure prompt resolution.
• Track spare parts availability, raise requisitions, and expedite deliveries when needed.
• Provide regular updates to customers on service status and expected timelines.