Senior Tech Program Manager, Service Assurance

Job Description

At Orange Business, we are currently undergoing a fundamental and transversal transformation initiative aimed at keeping us at the forefront of the industry. This role is pivotal in managing our current products to sustain revenue while simultaneously creating space for the development of new products that will pave the way for the future of the company. You will be part of a dynamic team that is driving innovation and shaping the next chapter of our organizationOur mission is to deliver outstanding digital experiences that amaze our customers, partners, and employees. As an IT Portfolio Owner, you will play a crucial role in maximizing the efficiency of our IT capacity while ensuring that we deliver exceptional value aligned with portfolio budget.Are you ready to shape the future of technology while driving impactful change? MissionYour daily missions: Leading large scale transformation to build new/ strategic platforms Supporting the existing/ legacy tools to keep the ongoing business operationalLead cross-cultural, cross-functional teams of people to drive business goals.You will manage the IT budget, overseeing both CAPEX and OPEX to ensure financial efficiency.You will be responsible for assessing and managing the portfolio capacity, including resources and competencies, to optimize project delivery.You will validate the IT strategy and roadmap, ensuring alignment with Portfolio and Enterprise Architect recommendations. Desired ProfileWe are looking for a candidate with a minimum of 12+ years of experience in IT portfolio management or a related field. A strong educational background in engineering is essential, as it will provide the technical foundation necessary to excel in this role.You should possess strong leadership skills to effectively drive both external and internal IT teams, ensuring proper prioritization within the portfolios.A results-oriented mindset is crucial, along with the ability to manage cross-functional/ global teams and influence stakeholders with impact.Additionally, you should have the capability to build and maintain budgets and roadmaps, prepare executive reporting, and maintain a focus on key objectives. Technical SkillsDeep expertise in service assurance transformation, particularly in monitoring and observability for enterprise networks.Hands-on experience with full-stack observability platforms, AIOps, and telemetry solutions.Strong understanding of cloud-native monitoring (e.g., Prometheus, Grafana, OpenTelemetry, ELK Stack).Knowledge of automation frameworks for network and application monitoring.Experience with machine learning-driven anomaly detection and predictive analytics for service assurance.Familiarity with ITSM and incident management platforms (e.g., ServiceNow, Splunk ITSI).Ability to drive integration of monitoring solutions across hybrid cloud and on-premise environments.In-depth knowledge of B2B telecommunications, particularly in voice and collaboration products, is a must.Proven capacity to manage a team effectively, fostering collaboration and productivity.Strong financial analysis and budgeting skills to oversee CAPEX and OPEX.Expertise in IT strategy development to align projects with business objectives.Proficiency in risk management to identify and mitigate potential challenges.SAFe understanding is required to ensure familiarity with agile frameworks.Familiarity with portfolio management tools (e.g., Jira, Microsoft Project). Soft SkillsYou should possess exceptional analytical and problem-solving abilities that empower you to assess complex situations critically and make informed, strategic decisions that drive project success.Outstanding communication and interpersonal skills are essential, allowing you to effectively collaborate with diverse teams and stakeholders at all levels of the organization, fostering a culture of open dialogue and transparency.A strong team-oriented mindset with a collaborative approach to working with others.Adaptability and flexibility in a fast-paced environment, enabling you to respond effectively to changing priorities.Strategic thinking and decision-making skills to align IT initiatives with business goals.