Senior Specialist - Key Accounts
Location:
Mumbai
About Us
Why Work With Us?
At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.
Your Role
As a
Senior Specialist in Key Accounts at Stayvista
, you will take a leadership role in managing pricing strategies, ensuring price parity, setting promotions, and negotiating pricing with homeowners to maximise revenue. In addition to overseeing the quality control and online reputation of all property listings, you will drive revenue targets for stays, F&B, and add-on services while managing inventory effectively. Acting as the pri y point of contact for homeowners, you will handle communications, manage escalations, settle accounts, and secure agreements. You will also focus on ket demand analysis, competition tracking, and property upgrades to stay competitive. A key part of your role includes securing homeowner referrals for new property supply and increasing the commercials of each home. Furthermore, you will lead initiatives to enhance homeowner app adoption and collaborate with brand and keting teams to boost property performance and revenue growth.
About You
- Ensure consistent pricing across platforms.
- Analyse revenue sources to identify opportunities for growth.
- Track availability and manage property inventory efficiently.
- Identify and implement upgrades to enhance guest experience
- itor and respond to reviews, enhancing the property s reputation.
- Develop promotional strategies to attract guests.
- Regular up and strategy discussions with supervisors.
- 4-6 years of work experience in similar work.
- Bachelors/ Masters degree in hospitality studies or related field.
- This position includes tasks supporting Owner and Guest Management, as determined by organizational needs
Bonus Points - these are nonessential, but a bonus if you have them!
- Knowledge of Hospitality industry with demand and supply of the ket, channels, extranet, Channel manager, Pricing, and analytical skill, Homeowner management.
Key Metrics: what you will drive and achieve
- Revenue for Large Inventory Occupancy %
- Events & experiences revenue F&B revenue Profit %
Our Core Values:
Are you a CURATER?
-
Curious
: Here, your curiosity fuels in ation. -
User-Centric
: You ll anticipate the needs of all our stakeholders and exceed expectations. -
Resourceful
: You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. -
Aspire
: Keep learning, keep growing because we re all about continuous improvement. -
Trust
: Trust is our foundation. You ll work in a transparent, reliable, and fair environment. -
Enjoy
: We believe in having fun while building something extraordinary.
StayVista Spirit: Our Behavioral Competencies - How We Work Together
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Business Acumen:
You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making s t isions while learning from risks and mistakes. -
Change Management:
You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth. -
Leadership:
You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action. -
Customer Centricity:
You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect. -
Teamwork:
You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment. -
Result Orientation:
You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making isive isions with resourcefulness. -
Planning and Organizing:
You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively. -
Communication:
You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment isions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, ital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.
