Job
Description
Executive - Sales Desk (Revenue) Location: Mumbai About Us Why Work With Us At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a Sales Desk Executive , you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals. You will also focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets. Additionally, you will identify opportunities for up-selling or cross-selling services such as Food & Beverages or events, to maximise revenue and enhance the overall client experience . About You Responding to guest inquiries and providing information about available properties and other services. Assisting guests to make reservations over the call, via email, or website. Processing payments, confirming reservations. Up-selling additional services and F&B to increase revenue. Maintaining accurate records of reservations and customer interactions in the companys database Handling any guest complaints or issues in a professional and timely manner. Providing excellent customer service and building long-term relationships with clients to encourage repeat business. HSC is mandatory, along with a minimum of 1 year of relevant experience Bonus Points - These are nonessential, but a bonus if you have them! Bachelor s degree with relevant hospitality experience. Key Metrics: What you will drive and achieve Total Revenue (Stay + F&B + Add-ons) Stay Conversion Ratio F&B Revenue Contribution Audit Compliance Score Our Core Values: Are you a CURATER Curious : Here, your curiosity fuels innovation. User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing because we re all about continuous improvement. Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. StayVista Spirit: Our Behavioral Competencies - How We Work Together Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes. Change Management: You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth. Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action. Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect. Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment. Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness. Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively. Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
