Job Title: Senior Software Engineer, Salesforce, CARE TechnologyLocation: Remote - IndiaCompany: Cimpress IndiaDo you live and breathe customer centricity? Does shaping the future ofcustomer service technology platforms inspire you? Do you want tocontribute in evolving our technology platform that empowers VistaCustomer Care deliver jaw dropping customer service to millions ofcustomers? Are you an amazing engineer who enjoys tackling complextechnology challenges to build the best capabilities to help our customers?Vista is currently seeking an energetic and aspiring senior softwareengineer to join and grow within our CARE Technology Tribe.We are building the future of Vista’s customer service platform to create a moreintuitive experience for our customers and specialists. The right candidate will helpmove our platform to the next level. You’ll be working as part of a skilled,collaborative team to continue to drive our existing Salesforce platform as well asjointly design and implement high visibility applications.If you can't imagine a day without solving complex technical problems, enjoycode/design reviews and pair-programming, we want to hear from you!As a Salesforce Senior Software Engineer within CARE Technology Tribe, you will bea part of a team of energetic software engineers building features and tools inSalesforce Service Cloud and several other cutting-edge technologies that will beused by thousands of customer CARE specialists in assisting millions of customersacross the globe.Your role will involve Building applications using Salesforce Service Cloud, Apex, Flow, Visualforce,Lightning Web Components (LWC), SFDX CI/CD, AWS services, and best-in-class e-commerce and customer service SaaS capabilities Actively contributing to code/design review and pair-programming sessions Collaborating with Product Manager(s) to understand business use cases,design, develop, test, and document solutions Assessing technical considerations (security, scalability, limits, etc.) Contributing in assessing technologies utilized within current technologystack as well as new technologies which solve business problems andprovide best possible end user experience for streamlined businessoperations Contributing in building & documenting flexible, scalable, and robust state-of-the-art implementation for Customer Relationship Management (CRM)to meet current and future needs using Salesforce Service Cloud.Participating in component design discussions. Following Salesforce best practices and documenting them. Using bestpractices for design and code style. Contributing in mentoring junior Salesforce software engineers Working closely with our product manager(s) to ensure we're building thebest products Contributing to the team effort in taking ownership of Salesforce releasecycles to proactively implement and deploy enhancements/updates toexisting applications and code Troubleshooting issues and taking part of your team’s operationalresponsibility for its owned services Contributing to a fun and results-driven team cultureIn return you will bring University degree in Computer Science, Information Technology, or anequivalent technical field with at least 5 years of experience working insoftware engineering Experience in Object oriented design and programming 4+ years working with the Salesforce platform, Service Cloud, andSalesforce implementations contributing to development andimplementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightningand Lightning Web Components (LWC) Experience with Salesforce Lightning Design System and the Salesforcedevelopment lifecycle Experience in mocking and unit testing Experience working with SOQL Familiarity with large data sets and bulkification Experience with SQL databases Knowledge of Salesforce APIs to integrate with other systems Problem-solving skills and good analytic ability Excellent interpersonal and written communication skills including fluencyin English, with the ability to communicate effectively with colleagues froma variety of departments Experience in a fast paced, agile environmentWould be great if you have Salesforce certifications Experience building cloud native applications and services in AWS (AmazonWeb Services) Experience in general web development experience with HTML5, CSS, andJavaScript Competency in other languages and stacks such as JavaScript, TypeScript,MEAN and/or MERN stack.
Candidate must have worked on Amazon Connect Telephony
Good to have experience with Service Cloud Voice in Salesforce with Amazon Connect or other telephony providersWhat we offer Join a multi-billion-dollar organization that focuses on continuouslymodernizing its technology platform Contribute in crafting building a cutting-edge technology e-commerce andcustomer service platforms serving millions of customers and specialists infive continents Work in a highly collaborative, global, self-organizing team Attractive salary + comprehensive benefits, including health insurance plans,and supplementary pension Flexible working hours with paid time off Continuous development opportunities such as onsite training, conferences,online training subscriptions, and career growth opportunities Culture of feedback, thoughtfulness, respect, autonomy, and accountability An environment that values diversity and fosters inclusion And more!So, if you are up for challenge in a fast-paced, energetic, and constantlychanging environment apply now!Equal Opportunity EmployerVista, a Cimpress company, is an Equal Employment Opportunity Employer. Allqualified candidates will receive consideration for employment without regard torace, national origin, gender, age, religion, sexual orientation, or marital status.This is a fantastic opportunity for you within this highly dynamic, rewardingenvironment! So, if you are up for challenge in a fast-paced, energetic, andconstantly changing environment apply now! Please send us a copy of yourupdated CV in English.About Us
As an e-commerce powerhouse, Vista is a dynamic organization that maintains anexciting, results-oriented culture. Empowering and helping small businesses is ourcore focus, with an emphasis on crafting customer value (and delight) throughaccessible, groundbreaking technology. We grow by providing opportunities forexploration, collaboration, innovation, and growth – for both our customers and ourteam.Within Vista, the CARE Technology Tribe’s mission is to empower Vista CustomerCARE centers across the globe with a world-class platform enabling them to delightcustomers with more intuitive service interactions. Additionally, this platform shouldbe able to amplify customer feedback to the business. As we look toward the future,we envision a world where service interactions are effortless and enjoyable for bothcustomers and agents as if they were collaborating side by side. This mission isevolving to help customers seamlessly in the website and empower CARE to be thefrontline marketing and design partner for our customers.
