We are looking for a motivated Senior Service Engineer to manage customer queries, complaints and service Issues
you should have strong customer service skills and enjoy working with people You will also be asked to process spares orders, servicing, modifications, and escalate complaints across a number of communication channels To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with Pro Audio Equipment s

Senior Service Engineer Responsibilities:

Actively listening to customers and identifying their needs and responding promptly to customer inquiries/Complaints

Quickly evaluate/inspect the machine under service and access the spares time required to service the equipment

Placing indents for Spares /SRN/ Demo request at the earliest possible

Resolving customer complaints / servicing within specified TAT Limit

Knowing our products inside and out both operational and circuit functioning so that you can answer questions

Communicating with the Manufacturer's Technical team for any technical clarifications required

Documenting all Service issues and maintaining accurate technical records of all machines that came for service

Provide data for recording/updating in CRM

Obtaining feedback on the customer service process

Managing and imparting technical knowledge and training to the junior Service Engineers

Attend Inspection or service at Site/Manufacturer s Warehouse as and when required

Senior Service Engineer Requirements

BE / Diploma in Electronics Communications or equivalent

Basic computer networking knowledge to provide remote assistance

Maintaining a positive, empathetic and professional attitude toward customers at all times ensures satisfaction and provides professional customer support

Ability to stay calm when customers are stressed or upset

Soldering / Desoldering Skills

Repair skills in Pro Audio Equipment

Conversant in Reading / Writing / Drawing Electronic Schematics

Comfortable Thorough in usage of Electronic Test Measuring equipment

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Senior Service Engineer

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru

2.0 - 5.0 yrs

INR 2 - 5 Lacs

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Senior Service Engineer