Senior Sales Executive

Job Designation/Field of Work:
1 Reception of customers Proper greeting of customer in showroom or field areas Introduction of self, offer business card Assist customer when the requested salesperson is not immediately available Offer refreshment, child care or guidance to other products and services if required2 Analysis of needs and requirements Observe customer’s conversation to find out requests, needs and desires Check, discuss and clarify needs by using questioning techniques (open, target and close questions) Capture prospect details in “Prospect card” Based on needs analysis, recommend a product that meets requirements Provide estimation of product sales process (lead time for product arrival)3 CBU Product demonstration (static and dynamic) Able to relate features to advantages and benefits for customers Provide proof of the benefits (e.g. test drive, literature and data, etc) Static demonstration Perform dynamic demonstration/ test drive with planned route and professionalism Discuss experiences with customer after static or/and dynamic demonstration4 Presentation of offer Present offer of the right match to specific CBU customers needs Present other packages ( accessories packages) Discuss and clarify terms and conditions of offer (especially promotional offers)5 Handling of objections/ difficult customer interface/ negotiation Argumentation focused on the customer benefits and not on the price (value for money) If the salesperson has no solution, communicate with the manager6 Closure of sale Prepare all necessary documents Explain sales contract, record details properly and review with customer Obtain confirmation 7 Delivery of new vehicle Inform all internal parties of schedule delivery Preparation of vehicle deliver documentation Inspect vehicle and confirm delivery time with customer Present and explain all features of the vehicle, celebrate the delivery of the car Obtain receipt of vehicle by customer Ensure that the company received the payment Introduction to the service advisor8 Follow-up after delivery, build and enhance customer relationship Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month) Collect customer feedback on the overall sales experience and document it in e-dealer Reminder of service Promotion of company’s activities in relation to new CBU product launch, car sales campaign and service campaign Make the appropriate recommendation which is cost effective to the customer to gain customer’s trust Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.)9 Build and expand customer database Perform all showroom duties Attend sales and marketing activities Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals Using available IT database tool to keep track of own prospects and customers (e.g. Autoline) Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc) Keep track record of walk in, telephone enquiry of customers and prospect 10 E-Dealer Updating Enter prospect details in system within 24 hrs of contact with prospect Update all the follow-up and test drive details in e-dealer within 48 hrs time

RequirementsBasics: Any Bachelor degree
o Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales)o Specialized Knowledge: Communication skills, analytical skills, Negotiation skills, basic computer skills, team player, ability to work in dynamic situation

BenefitsBenefits
1. Statutory Benefit2. Accidental Policy3. Incentive

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person