Senior Project Manager

About the Role

Our Professional Services team is seeking an experienced Senior Project Manager to drive the success of large-scale, customer-facing projects spanning enterprise technology, cybersecurity, and business transformation initiatives. In this high-impact role, you will coordinate the interaction of internal and customer resources, manage multiple projects within larger programs, and ensure the highest levels of customer satisfaction and business value. The ideal candidate has several years of experience managing cross-functional technology projects and is confident operating in a global, fast-paced environment.

Key Roles & Responsibilities

• Collaborate with business stakeholders to understand and document project requirements for internal systems or customer solutions.
• Manage multiple projects within a program, each with distinct development and testing phases. Design project timelines, allocate resources, and define the scope of work for each initiative.
• Identify and engage key stakeholders—including senior management, project sponsors, business users, and technical teams—to ensure alignment with project goals.
• Oversee project schedules, ensuring smooth coordination between technical teams, business departments, and external partners. Assist with the allocating budget and staff to meet project needs.
• Support end-user enablement through training, documentation, and onboarding for new processes or technologies.
• Build trusted relationships with customer stakeholders, identify opportunities for further business engagement, and coordinate with third-party partners as needed.

Basic Qualifications

• 8+ years of experience as a Senior Project Manager, ideally within the IT Services industry.
• Knowledge of network security products (such as Cisco Secure Firewall, ISE, and SD-Access).
• Expert in using JIRA and similar project management platforms.
• Proven track record of leading successful projects and programs for customers.
• Exceptional written and verbal communication skills.
• Strong leadership, analytical skills, and problem-solving skills.
• Extensive experience working with global customer bases.
• Bachelor's degree in business, technology, or a related field.

Preferred Qualifications

• PMP or PRINCE2 certification.
• Prior experience as a reporting manager of project managers or similar resources.
• Ability to thrive in a fast-paced and dynamic environment that is customer focused.