Senior Product Developer

Who We Are

#UatInsurity

What’s In It For U

• Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative
• Generous Time Off: Our leadership believes in taking the time you need when you need it.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a referral bonus.
  

Insurity’s Next

Senior Product Developer

What Our Senior Product Developer Will Do

• Execute the triaging of all incoming tickets including properly identifying billable work
• Provide day-to-day support and troubleshoot medium to high complexity customer issues/requests
• Update workflow management system and customer-facing tools with the most current ticket information.
• Execute and coordinate known data maintenance scripts with the appropriate teams
• Escalate issues to appropriate resources per established procedures and ensure follow up to resolution
• Contribute to and support the maintenance of the knowledge base for training and knowledge transfer purposes
• Assist with functional root-cause analysis of incidents
• Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service
• Provide tool self-service support for customers
• Expected to provide ad-hoc training for customers, internal users, new employees, etc., as required
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Stay abreast of current technology in products, design changes, and new products offered.
• Work effectively with other departments when submitting customer feedback on tickets
• To meet the needs of our customers, working outside of normal business hours, weekends, and holidays are required. Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time zones.
• Externally communicate with Third Party Software Suppliers and Partners
• Consistently strives to exceed goals.
• Other duties as assigned
  

Who We’re Looking For

• Recommended 4 to 7 years of profession experience including in a support, development, or consultancy environment, of which at least 3 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products
• Recommended Bachelor’s degree in related field or equivalent work experience
• Insurance industry experience preferred
• Engage in active listening and empathize with customers to understand needs and deliver effective solutions.
• Apply analytical thinking, sound judgment, and attention to detail when evaluating issues and recommending actions.
• Communicate clearly and professionally through written and verbal channels, presenting information with accuracy and impact.
• Manage time effectively by planning, prioritizing, and balancing multiple tasks in a fast-paced environment.
• Take initiative as a self-starter and quick learner, adapting to new processes, tools, and business needs with flexibility.
• Collaborate seamlessly with colleagues while also working independently to achieve objectives.
• Leverage business and technical acumen to analyze, design, and improve processes that enhance performance and customer value.
• Utilize advanced skills in Microsoft Office (Word, PowerPoint, Excel) to create professional documentation, presentations, and analyses.
• Apply knowledge of SQL, programming logic, object-oriented and SOLID principles, data structures, and databases to research, troubleshoot, and resolve issues efficiently.
• Work with Microsoft full-stack technologies, CRM systems, version control systems, XML/JSON, and debug/troubleshooting tools to support product development and problem resolution.
• Develop deep expertise in assigned Insurity Product(s) to provide high-quality support and guidance to customers and internal teams.
• Contribute to product excellence by applying technical acumen to complex challenges and driving continuous improvement initiatives.