Senior Product Developer

Insurity’s Next

You will be responsible for supporting, solving, and analyzing various technical problems, including determination of system impact and software configuration for some of the most familiar names in the Insurance industry.

As a Senior Product Developer, you will also participate with customers throughout the Production support process. Researching and evaluating alternative approaches and recommending efficient and cost-effective solutions. You will contribute to activities to improve quality and customer satisfaction among our customers.

A strong desire to develop technical and business knowledge relative to Production support is vital in this role. Insurance domain knowledge is a plus.

What Our Senior Product Developer Will Do:

• Execute the triaging of all incoming tickets including properly identifying billable work.
• Provide day-to-day support and troubleshoot medium to high complexity customer issues/requests
• Update workflow management system and customer-facing tools with the most current ticket information.
• Execute and coordinate known data maintenance scripts with the appropriate teams.
• Escalate issues to appropriate resources per established procedures and ensure follow up to resolution.
• Contribute to and support the maintenance of the knowledge base for training and knowledge transfer purposes.
• Assist with functional root-cause analysis of incidents
• Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service.
• Expected to provide ad-hoc training for customers, internal users, new employees, etc., as required.
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Stay abreast of current technology in products, design changes, and new products offered.
• Work effectively with other departments when submitting customer feedback on tickets
• Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time zones.
• Externally communicate with Third Party Software Suppliers and Partners.

Who We’re Looking For:

• Recommended 4 to 7 years of profession experience including in a support, development, or consultancy environment, of which at least 3 years’ experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products
• Recommended Bachelor’s degree in related field or equivalent work experience
• Insurance industry experience preferred
• Engage in active listening and empathize with customers to understand needs and deliver effective solutions.
• Apply analytical thinking, sound judgment, and attention to detail when evaluating issues and recommending actions.
• Communicate clearly and professionally through written and verbal channels, presenting information with accuracy and impact.
• Take initiative as a self-starter and quick learner, adapting to new processes, tools, and business needs with flexibility.
• Collaborate seamlessly with colleagues while also working independently to achieve objectives.
• Leverage business and technical acumen to analyze, design, and improve processes that enhance performance and customer value.
• Utilize advanced skills in Microsoft Office (Word, PowerPoint, Excel) to create professional documentation, presentations, and analyses.
• Apply knowledge of SQL, programming logic, object-oriented and SOLID principles, data structures, and databases to research, troubleshoot, and resolve issues efficiently.
• Work with Microsoft full-stack technologies, CRM systems, version control systems, XML/JSON, and debug/troubleshooting tools to support product development and problem resolution.