Senior Product Developer

Insuritys Next

What Our Senior Product Developer Will Do

• Execute the triaging of all incoming tickets including properly identifying billable work
• Provide day-to-day support and troubleshoot medium to high complexity customer issues/requests
• Update workflow management system and customer-facing tools with the most current ticket information.
• Assist with functional root-cause analysis of incidents
• Contribute continuous improvement ideas to reduce customer dependency on support for low added-value incidents, improve quality, and improve level of service
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Stay abreast of current technology in products, design changes, and new products offered.
• Work effectively with other departments when submitting customer feedback on tickets
• To meet the needs of our customers, working outside of normal business hours, weekends, and holidays are required. Ability to cover multiple shifts including Asia Pacific, EU, US East, and West Coast time zones.

Who Were Looking For

• Recommended 4 to 7 years of profession experience including in a support, development, or consultancy environment, of which at least 3 years experience is in developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products
• Communicate clearly and professionally through written and verbal channels, presenting information with accuracy and impact.
• Manage time effectively by planning, prioritizing, and balancing multiple tasks in a fast-paced environment.
• Collaborate seamlessly with colleagues while also working independently to achieve objectives.
• Apply knowledge of SQL, programming logic, object-oriented and SOLID principles, data structures, and databases to research, troubleshoot, and resolve issues efficiently.
• Work with Microsoft full-stack technologies, CRM systems, version control systems, XML/JSON, and debug/troubleshooting tools to support product development and problem resolution.
• Develop deep expertise in assigned Insurity Product(s) to provide high-quality support and guidance to customers and internal teams.
• Contribute to product excellence by applying technical acumen to complex challenges and driving continuous improvement initiatives.