Senior Operations Specialist

Position Profile: Senior Talent Onboarding Specialist

Senior Talent Onboarding Specialist

Additional responsibilities will include:

• Onboarding communications – written, calls and text (utilizing standardized templates where applicable)
• Ordering and managing required screenings
• Managing VMS activity where applicable
• Tracker Management – documenting in real time
• Managing eVerify and I9 compliance process with 100% accuracy
• Proactively communicating with the talent and clients/internal partners during the onboarding process
• Partner with appropriate parties to troubleshoot, escalate, and resolve issues while meeting SLA’s
• Reviewing onboarding requests to ensure roles/job descriptions meet RSR guidelines for risk, geographic location, minimum wage and scope
• Placing newly hired candidates on order and assignment, ensuring 100% accuracy in all Order & Assignment details

Basic Qualifications

• High school diploma or equivalent required / Associates or Bachelor’s degree preferred
• Minimum 3 to 6 years of experience in payroll operations/HR/staffing/customer service required
• Familiarity with vendor management systems (VMS) and payroll tools/solutions is a plus

Preferred Qualifications

• Experience with HR systems, applicant tracking systems, and HRIS is valuable
• Understanding and compliance with US labor laws, including those related to I-9 verification, is essential
• Familiarity with background check procedures and processes
• Knowledge of drug test regulations and compliance requirements is also important

Knowledge, Skills, and Abilities

• Strong customer focus and customer service skills
• Collaborative one team approach is a must
• Proficient with the Google environment including Gmail, Docs, Sheets and Slides
• Excellent organizational, time management skills, verbal, and written communication skills
• Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
• Possess strong problem solving skills
• Detail oriented with a concern for continuous improvement
• Ability to multi-task, prioritize and manage time effectively