Senior Operations Specialist

As a Senior Technology Operations Specialist at Pegasystems, you will be an integral part of the India Executive Administration and Operations team, providing high-level project management, administrative, and operations support to the Cambridge-based Product Engineering department. Your role will encompass various responsibilities such as project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination. In this position, you will be responsible for day-to-day support operations for Cloud Operations & Engineering, including global staffing and scheduling, resource management, calendar management, expense management, vendor management, and global stakeholder management. You will also be involved in coordinating with VPs across various business groups, managing visitor interactions at senior levels, engaging with industry leaders and events, and supporting customer and partner connections in India. Your role will entail handling employee engagement activities, events, and programs, as well as coordinating governance meetings such as MBR, QBR, and other related activities. Additionally, you will be tasked with planning, organizing, and executing business offsites and events locally and globally, acting as the Cloud Ops representative for India events, and working closely with vendors for event organization and budget management. Furthermore, you will be responsible for operational reporting, preparing business reports, handling rewards and recognition programs, managing projects, programs, or initiatives at the Cloud Ops global level, and collaborating with various support organizations to ensure the smooth implementation of daily operations. Your role may also involve hosting industry events at Pega, as required, and facilitating customer/partner visits and events. To be successful in this role, you should possess a Bachelor's Degree or equivalent experience, along with 4 to 10 years of experience in an administrative or business operations role, demonstrating strong administrative and project management skills. Proficiency in Microsoft Word, Excel, Outlook, Internet, and PowerPoint is essential, as well as the ability to collaborate effectively with cross-functional teams, vendors, and partners. Creativity, problem-solving skills, resilience under pressure, effective communication, and a can-do attitude are qualities that will set you up for success in this position. Joining Pegasystems offers you the opportunity to work with Gartner Analyst acclaimed technology leadership, continuous learning and development opportunities, and an innovative, inclusive, agile, flexible, and fun work environment. Job ID: 22372,