12 Operational Reporting Jobs

Working with Us Challenging. Meaningful. Life-changing. Those aren&apost words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You&aposll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . At Bristol Myers Squibb, we&aposre creating innovative medicines for patients who are fighting serious diseases. We&aposre also nurturing our own team with inspiring work and challenging career options. No matter our role, each of us contributes. And that makes all the difference. The Controllership R2R Ops Manager For BMS Will Be a Highly Collaborative Finance Team Member. This Exceptional Individual Will Support Execution Of R2R Accounting Activities In BMS&aposs Hyderabad CoE, And Demonstrate The Following Attributes: Exceptional expertise in record-to-report accounting processes Deep understanding of the business landscape, market trends, and industry dynamics Open communication and cooperation to ensure R2R activities are executed seamlessly Successful candidates will possess excellent leadership skills, inspiring and motivating team members to deliver exceptional results. A minimum of 5-7 years of experience is required for qualified and 8+ Years of experience for non CA/CMA. The position will be based in the BMS&aposs Hyderabad Location (Expected 50% in-person). Key Responsibilities And Major Duties: R2R activities Performs R2R period-end close (e.g., account reconciliation QC, accounts receivable, accruals, operational reporting) and reconciliation activities Monitors and manages specific month-end, quarter-end, and year-end related activities per close timetable in collaboration with local markets and third-party service provider Prepares scheduled balance sheet control reconciliations Monitors and manages internal customer satisfaction levels, taking immediate action as appropriate Complete period audits, management level reporting, and disaster recovery related activities Executes ad-hoc projects initiated by R2R leadership Relationship management and teaming Holds self and others to timelines, quality, and accuracy Risk management Articulates material risks and opportunities and takes an active role in designing and executing response or contingency plans Job Description The Controllership R2R Ops Manager For BMS Will Be a Highly Collaborative Finance Team Member. This Exceptional Individual Will Support Execution Of R2R Accounting Activities In BMS&aposs Hyderabad CoE, And Demonstrate The Following Attributes: If you come across a role that intrigues you but doesn&apost perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS Has An Occupancy Structure That Determines Where An Employee Is Required To Conduct Their Work. This Structure Includes Site-essential, Site-by-design, Field-based And Remote-by-design Jobs. The Occupancy Type That You Are Assigned Is Determined By The Nature And Responsibilities Of Your Role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [HIDDEN TEXT] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Show more Show less

Working with Us Challenging. Meaningful. Life-changing. Those aren&apost words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You&aposll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . At Bristol Myers Squibb, we&aposre creating innovative medicines for patients who are fighting serious diseases. We&aposre also nurturing our own team with inspiring work and challenging career options. No matter our role, each of us contributes. And that makes all the difference. The Controllership R2R Ops Manager For BMS Will Be a Highly Collaborative Finance Team Member. This Exceptional Individual Will Support Execution Of R2R Accounting Activities In BMS&aposs Hyderabad CoE, And Demonstrate The Following Attributes Exceptional expertise in record-to-report accounting processes Deep understanding of the business landscape, market trends, and industry dynamics Open communication and cooperation to ensure R2R activities are executed seamlessly Successful candidates will possess excellent leadership skills, inspiring and motivating team members to deliver exceptional results. A minimum of 5-7 years of experience is required for qualified and 8+ Years of experience for non CA/CMA. The position will be based in the BMS&aposs Hyderabad Location (Expected 50% in-person). Key Responsibilities And Major Duties R2R activities Performs R2R period-end close (e.g., account reconciliation QC, accounts receivable, accruals, operational reporting) and reconciliation activities Monitors and manages specific month-end, quarter-end, and year-end related activities per close timetable in collaboration with local markets and third-party service provider Prepares scheduled balance sheet control reconciliations Monitors and manages internal customer satisfaction levels, taking immediate action as appropriate Complete period audits, management level reporting, and disaster recovery related activities Executes ad-hoc projects initiated by R2R leadership Relationship management and teaming Holds self and others to timelines, quality, and accuracy Risk management Articulates material risks and opportunities and takes an active role in designing and executing response or contingency plans If you come across a role that intrigues you but doesn&apost perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol Responsibilities BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [HIDDEN TEXT] . Visit careers.bms.com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. Show more Show less

The Technical Program Manager position at Google requires a Bachelor's degree in a technical field or equivalent practical experience, along with 2 years of program management experience. The ideal candidate should also have expertise in Systems Development Lifecycle (SDLC) Management, Technical Program Management, and Business operations. Preferred qualifications for the role include 8 years of experience in delivering high-availability distributed systems, 2 years of experience in managing cross-functional or cross-team projects, and experience in leading business hygiene efforts such as portfolio planning, resource allocations, budget planning and tracking, and operational reporting. Additionally, candidates should have proficiency in object-oriented programming languages, distributed systems, highly scalable and reliable systems/cloud services, and managing development/customizations of supply chain solutions like SAP, JDA, Kinaxis, among others. As a Technical Program Manager at Google, you will lead complex, multi-disciplinary projects by utilizing your technical expertise. Your responsibilities will include planning requirements, identifying risks, managing project schedules, and effectively communicating with cross-functional partners within the company. You will be responsible for managing a portfolio of supply chain software development programs, collaborating with internal teams and external partners to deliver features that drive performance, scale, functionality, security, quality, and efficiency. Moreover, you will define project scopes, develop and execute project plans, review metrics related to programs, monitor deviations, and outline corrective actions when necessary. Portfolio management and ongoing reporting at the portfolio level will also be part of your responsibilities. Google Cloud aims to accelerate digital transformation for organizations globally by offering enterprise-grade solutions powered by cutting-edge technology. Customers in over 200 countries and territories trust Google Cloud to enable growth and address their most critical business challenges.,

Your role As the Head Foundational Data, Reporting & Analytics for the Property & Casualty Reinsurance business, you will serve as a critical driver in shaping Organizations strategic data foundation. This role is based in Bangalore Development Center which we are positioning as a global capability hub for data excellence. You will take full ownership of building and operationalizing end-to-end data capabilities including data governance, data owner and delegate networks, data quality, metadata, operational reporting and analytics products. You will lead high-performing teams and collaborate deeply across business and technology functions to create high-quality, trusted, and future-ready data assets that drive decision-making and power next-generation technologies like GenAI and agentic automation. This is a senior leadership role, responsible for transforming how data is governed, consumed, and enhanced across our global P&C Reinsurance business. What youll own and drive ? Build and lead a strategic data capability at Bangalore location: direct leadership of data, reporting and analytics teams (20 professionals) and a mandate to scale. ? Transform and lead the team: Build a strong talent pipeline, boost technical excellence, drive cultural change and establish new norms around data use and governance. ? Design and execute an enterprise-wide data strategy: define structures, roles, skills, tooling, and governance models to elevate data to a strategic asset. ? Own the data foundation: Drive end-to-end responsibility for the quality, stewardship, and lifecycle of critical Property & Casualty data assets, ensuring resilience, transparency, and usability. ? Understand data as a strategic asset: mitigate operational data risk, establish controls, monitoring and risk remediation mechanisms to address the operational exposure tied to poor or mismanaged data. ? Scale platforms: Advance the maturity of our self-service analytics platform (REAP), embedding best practices and strong product mindset to enable business users across Underwriting, Claims, Operations, and Portfolio Management. ? Foster insight-driven decision-making: Enable data-driven culture and decision support by translating operational and portfolio signals into actionable insights. ? Collaborate cross-functionally: Partner with Group Data Services, IT (Architecture, ADM, Products), Finance, Risk, and Business Owners to ensure alignment and integration of data governance and architecture frameworks. ? Future-proof data assets: Ensure our data landscape supports emerging GenAI and agentic capabilities by actively engaging with the data owner/delegate network and modernizing data standards. ? Champion change: Drive cultural and process change to embed sustainable data governance and literacy, building momentum and sponsorship at senior levels. What we expect you to bring ? 10+ years of experience in data and analytics leadership, with 5+ years managing high-impact, cross-functional teams. ? Degree in Mathematics, Statistics, Engineering, Actuarial Science, or related quantitative fields. Insurance or P&C reinsurance knowledge is a significant advantage. ? A forward-looking mindset, with passion for emerging technologies, including GenAI, and how to align data strategies with innovative ambitions. ? Proven experience owning and delivering enterprise-wide foundational data capabilities including governance, metadata, data quality, lineage, and data product strategies. ? Deep business acumen and the ability to translate between technical, operational, and strategic contexts particularly across Underwriting, Claims, Finance, Risk, and IT. ? Strong track record of operating in large, matrixed organizations with complex data ecosystems and distributed ownership models. ? Excellent stakeholder engagement and influencing skills; you inspire trust, drive alignment, and lead through ambiguity. ? Deeply familiar with platforms such as Snowflake, Power BI, Python, and meta data tooling. Show more Show less

As a Reconciliation Analyst based in Dubai, you will be responsible for monitoring and reconciling automated upgrade/downgrade outputs using system-generated reports. Your key duties will include identifying and escalating discrepancies or failures to relevant squads (Product, Tech, Ops) for resolution, preparing and submitting bulk files for manual updates via Operations in case of automation exceptions, and maintaining detailed logs of reconciliations, escalations, and manual interventions for audit and compliance purposes. Collaboration across various functions plays a vital role in this role, as you will be required to work cross-functionally to enhance automation logic, reduce exceptions, and improve process robustness. Additionally, you will contribute to the development of Standard Operating Procedures (SOPs) and documentation related to exception handling, escalation protocols, and reconciliation workflows. To excel in this position, you should have 3-4 years of experience with reconciliation processes and operational reporting. A strong analytical mindset with high attention to detail is essential, along with proficiency in Excel, including pivot tables, lookups, and data formatting. Effective communication skills are also crucial, as you will be collaborating with both technical and business teams. Previous experience in banking operations is preferred, and familiarity with working in Agile squads or cross-functional delivery teams will be advantageous. As a self-starter, you should be capable of managing tasks independently in a fast-paced environment. If you meet these qualifications and are ready to take on this challenging role, please share your updated resume at richa@thehrsolutions.in. We are looking for immediate joiners who can contribute effectively to our team.,

As a member of our dynamic team, you will be at the forefront of energy innovation, contributing to a wide range of career paths where you will gain valuable on-site experience while utilizing your expertise to deliver cutting-edge technological solutions. In the role of Field Engineer, you will play a pivotal part in all aspects of our operations. From collecting crucial data to strategizing long-term well development, you will be responsible for coordinating, executing, and documenting operations in the field environment. You will collaborate with Specialists and other Engineers to make informed decisions and drive key projects forward. Through hands-on training, you will immerse yourself in the energy industry, mastering the various tools and services specific to your business line. Supported by our management team and a comprehensive development program, you will have the opportunity to take on responsibilities, make a significant impact, and transition into a leadership role within our organization. Our Field Specialists are dedicated to ensuring the technical and operational procedures at our sites are executed with precision to guarantee safety and deliver exceptional service to our customers. You will undergo intensive training in troubleshooting, safety protocols, and client interactions to build a comprehensive technical understanding of our operations. By combining practical, hands-on learning with formal training, you will represent the company on-site, assuming supervisory responsibilities and tackling complex challenges while devising innovative solutions. In the role of Field Technical Analyst, you will leverage your technical expertise to support various teams across the site and assist them in providing exceptional service. Utilizing an array of tools and techniques, you will apply your theoretical knowledge to address the daily practical challenges encountered on-site. This will involve creating formation evaluation logs, analyzing cuttings to determine rock type and hydrocarbon presence, monitoring well parameters, and maintaining sensors to assess well conditions. Our extensive development program will further enhance your technical proficiency and hands-on skills. Responsibilities include performing operations, operating equipment, and ensuring team performance at the wellsite upon the completion of your training. You will oversee field operations, encompassing engineering design, maintenance, job planning, and operational reporting. Additionally, you will gain insights into the well construction process, learn about the roles of different service companies, support on-site engineers and specialists, and assist in critical tasks such as risk analysis. Within a year, you are expected to effectively manage a crew and/or processes, prepare wellsite reports, participate in post-job debriefings, and actively contribute to fostering a culture of continuous improvement throughout the organization. Qualifications and experience required for this role include meeting the minimum degree/experience prerequisites, possessing strong verbal and written communication skills, demonstrating fluency in written and spoken English, being a quick learner capable of using logic to solve problems, exhibiting a personal commitment to continuous improvement, and providing evidence of leadership and teamwork skills.,

As a Senior Technology Operations Specialist at Pegasystems, you will be an integral part of the India Executive Administration and Operations team, providing high-level project management, administrative, and operations support to the Cambridge-based Product Engineering department. Your role will encompass various responsibilities such as project management, department administration tasks, budget management, calendar maintenance, meeting organization, reporting, and presentation coordination. In this position, you will be responsible for day-to-day support operations for Cloud Operations & Engineering, including global staffing and scheduling, resource management, calendar management, expense management, vendor management, and global stakeholder management. You will also be involved in coordinating with VPs across various business groups, managing visitor interactions at senior levels, engaging with industry leaders and events, and supporting customer and partner connections in India. Your role will entail handling employee engagement activities, events, and programs, as well as coordinating governance meetings such as MBR, QBR, and other related activities. Additionally, you will be tasked with planning, organizing, and executing business offsites and events locally and globally, acting as the Cloud Ops representative for India events, and working closely with vendors for event organization and budget management. Furthermore, you will be responsible for operational reporting, preparing business reports, handling rewards and recognition programs, managing projects, programs, or initiatives at the Cloud Ops global level, and collaborating with various support organizations to ensure the smooth implementation of daily operations. Your role may also involve hosting industry events at Pega, as required, and facilitating customer/partner visits and events. To be successful in this role, you should possess a Bachelor's Degree or equivalent experience, along with 4 to 10 years of experience in an administrative or business operations role, demonstrating strong administrative and project management skills. Proficiency in Microsoft Word, Excel, Outlook, Internet, and PowerPoint is essential, as well as the ability to collaborate effectively with cross-functional teams, vendors, and partners. Creativity, problem-solving skills, resilience under pressure, effective communication, and a can-do attitude are qualities that will set you up for success in this position. Joining Pegasystems offers you the opportunity to work with Gartner Analyst acclaimed technology leadership, continuous learning and development opportunities, and an innovative, inclusive, agile, flexible, and fun work environment. Job ID: 22372,

You have over 12 years of experience in stock broking operations, showcasing excellent organizational skills such as time management, record keeping, self-scheduling, and follow-up abilities. Your expertise lies in drafting clear and professional correspondence and legal, compliance, and business-related documents. Your flexibility allows you to prioritize tasks effectively and manage multiple responsibilities within tight deadlines. Your role primarily involves ensuring compliance with SEBI and other applicable rules and regulations of stock exchanges like NSE & BSE, depositories, clearing corporations, daily settlements, return filing, client communications, monitoring operations, reporting, empanelment, liaising with the back office of institutional cum HNI clients, and other day-to-day back office work related to "Depository Participant and Stock Broking". As part of your responsibilities, you will be accountable for regulatory compliance in a stock broking business, assisting in Concurrent and Internal Audits, and Inspections by SEBI/CDSL/BSE. You will manage all operational processes to align with the regulatory framework, ensuring exchange compliance. Your role will involve facilitating the preparation and timely submission of various forms, reports, and documents to Exchanges/Depositories. Additionally, you will be responsible for ensuring timely operational reporting related to Exchanges and SEBI, such as daily margin reporting of clients, enhanced risk-based supervision, daily monitoring of client collaterals, daily margin statements, and other periodic submissions. You will assist in handling Investor Grievances as per regulatory guidelines and review and update company forms and internal documents in line with applicable stock broking/DP guidelines. Your role will also include liaising with Exchanges and Depositories for routine matters, ensuring a process-oriented, TAT-driven process as per defined SOP, mentoring and monitoring the team for high accuracy and timely execution, and handling regulatory audits of SEBI, Exchanges, etc. Any other compliance matters assigned from time to time will also fall under your purview. The ideal candidate for this role should have at least 5 years of experience and possess knowledge of DP and Stock broking back office operations and compliance with SEBI Regulations in areas such as Stock Broking, Merchant Banking, and Investment Advisory.,

The ideal candidate will be responsible for overseeing all financial operations, including budgeting, forecasting, and financial planning. You will manage cash flow, investment, and capital structure strategies while ensuring compliance with accounting and financial reporting standards. Additionally, you will lead financial audits and coordinate with external auditors and consultants. In terms of operational leadership, you will manage non-core departments such as Human Resources, Legal, Accounts, and Admin. You will be tasked with developing and implementing operational policies and procedures to enhance efficiency and overseeing risk management and legal activities related to business operations. As a key aspect of this role, you will lead, motivate, and develop a high-performing finance and operations team. You will also be expected to promote a culture of high performance and continuous improvement within the team. You will be responsible for preparing and presenting financial and operational reports to the CEO and board members, ensuring that all business operations comply with legal and regulatory requirements. Furthermore, you will manage relationships with external stakeholders, including financial institutions, legal advisors, and regulatory bodies. The ideal candidate should have a proven track record of at least 4 years in financial management and operations, preferably in the IT or related sector. A Master's degree in Finance, Accounting, Business Administration, or a related field is required, with an MBA or CPA being highly preferred. Strong leadership skills, excellent communication, organizational, and analytical skills, as well as proficiency in financial software and systems, are essential for this role. The ability to work independently and as part of a collaborative team, along with strong analytical and problem-solving skills, will be crucial. Adaptability and a willingness to take on new challenges are also key traits we are looking for. In return, we offer office hours of 5 days a week with the first and third Saturday working, from 10:00 A.M to 7:30 P.M. You will be joining a small and friendly team culture with high exposure to learning in different domains. Other benefits include increments as per market standards, Provident Fund, Medical Insurance, and Leave Encashment. Requirements: - Proven 4+ years of experience in financial management and operations, preferably in the IT or related sector - Master's degree in Finance, Accounting, Business Administration, or a related field; MBA or CPA highly preferred - Strong leadership skills with the ability to manage multiple departments - Excellent communication, organizational, and analytical skills - Proficiency in financial software and systems - Ability to work independently and as part of a collaborative team - Strong analytical and problem-solving skills - Adaptability and willingness to take on new challenges Benefits: - Office Hours: 5 days a week with first and third Saturday working - Office Timing: 10:00 A.M to 7:30 P.M - Small and friendly Team Culture with high exposure to learning in different domains - Increment: As per market standards - Provident Fund - Medical Insurance - Leave Encashment,

You are an experienced Operations Manager specializing in Hub & Fulfilment, responsible for overseeing the execution of fulfilment workflows, international courier dispatches, and the development of cross-border logistics networks at Hyper, an innovative company focused on reimagining cross-border fulfilment for e-commerce. Your critical role involves managing the movement of goods from Indian sellers to customers abroad. Your daily responsibilities will include running hub operations, optimizing a 3-tier logistics network (First Mile, Mid Mile, Third Leg), coordinating international courier services, developing the cross-border network, ensuring documentation and compliance with export requirements, monitoring SLA & TAT, generating operational reports, and optimizing systems and processes in collaboration with product and tech teams. To excel in this role, you should possess 5-8 years of experience in e-commerce fulfilment, international courier logistics, or cross-border shipping operations, a strong understanding of air freight and global shipping flows, expertise in building multi-leg logistics operations, knowledge of export compliance requirements, hands-on experience with WMS/OMS tools and courier tech platforms, and a bachelor's degree in Logistics, Supply Chain, or a relevant field. You should be grounded in operations yet strategic in thinking, detail-oriented, data-literate, and thrive in dynamic execution environments. If you are motivated to contribute to building the infrastructure that will revolutionize Indian e-commerce on a global scale, this role at Hyper could be the perfect opportunity for you.,

Job Summary: We are seeking a highly skilled and motivated Operational Reporting Specialist to join our dynamic Operations team. The ideal candidate will have extensive experience with Microsoft tools, particularly PowerBI, SharePoint, MS Excel, and MS Lists. They will be capable of not only using these tools but also understanding and interpreting business requirements. This role requires a proactive individual who can think independently and contribute to the continuous improvement of our reporting processes. Key Responsibilities: Develop, maintain, and enhance operational reports and dashboards using PowerBI, SharePoint, MS Excel, and MS Lists. Collaborate with various departments to gather and understand business requirements and translate them into effective reporting solutions. Analyze data to identify trends, patterns, and insights that can drive business decisions. Ensure data accuracy and integrity in all reports and dashboards. Manipulate and transform data to create meaningful and actionable insights. Provide training and support to team members on the use of PowerBI, SharePoint, MS Excel, and MS Lists. Continuously seek opportunities to improve reporting processes and tools. Respond to ad-hoc reporting requests and provide timely and accurate information. Skills Required: Proven experience with Microsoft PowerBI, SharePoint, MS Excel, and MS Lists. Strong analytical and problem-solving skills. Proficiency in data manipulation and transformation. Data-oriented mindset with a keen eye for detail. Ability to understand and interpret business requirements. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on data accuracy and quality. Qualifications and Experience: Bachelor's degree in Business, Information Technology, or a related field. 9-15 years of relevant experience in an operational reporting role.

Manage day-to-day operations for the assigned shift, ensuring the efficient flow of tasks. Ensure timely and accurate handling of AI extracts by associates. Coordinate with QA, Data Analysts, and client teams to ensure smooth operations. Track productivity, SLAs, and manage shift rosters to ensure optimal performance. Handle escalations and provide mentorship and guidance to team members. Maintain operational dashboards and generate reports for management review. Requirements: Graduate with 8+ years of experience in KPO/BPO or back-office operations. Minimum 1-2 years in a team lead/shift management role. Strong leadership, communication, and conflict-resolution skills.