8.0 - 10.0 years

3 - 12 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Foundit logo

Manage day-to-day operations for the assigned shift, ensuring the efficient flow of tasks. Ensure timely and accurate handling of AI extracts by associates. Coordinate with QA, Data Analysts, and client teams to ensure smooth operations. Track productivity, SLAs, and manage shift rosters to ensure optimal performance. Handle escalations and provide mentorship and guidance to team members. Maintain operational dashboards and generate reports for management review. Requirements: Graduate with 8+ years of experience in KPO/BPO or back-office operations. Minimum 1-2 years in a team lead/shift management role. Strong leadership, communication, and conflict-resolution skills.

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.