Senior Operations Reporting Analyst

We want you to see first why this opportunity stands out and why it could be a great fit for you.

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

About the Role

The client is an AI-driven third-party collections company. We’re hiring an exceptional, bar-raiser Senior Operations Reporting Analyst to be the dedicated owner of operational reporting. You’ll be a self-starting senior IC (team of one for now), reporting to the Director of Strategy and partnering closely with the COO. Your charter: build interventionist, causality-focused dashboards and reports that make it obvious what changed, why it changed, and what to do next.

Job Highlights

Schedule:

Work Arrangement:

Contract:

Scope

• Potential to expand role as U.S. operations grow
• Collaboration with both U.S. and international team members
• Long-term opportunity to shape financial strategy for U.S. expansion

Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

● Own operational reporting end-to-end in BigQuery and Looker: requirements, modeling, QA, dashboard design, enablement.

● Build “interventionist” dashboards that expose causal chains across the collections funnel (inventory → eligibility → treatment → contact → RPC/engagement → new

payers → payments). Every tile shows numerator + denominator → rate, baselines, and “compared to what.”

● Diagnose performance across agents, strategies, and competitors; separate real signal from noise using expectations, seasonality, base-rate rigor, and confidence bands.

● Standardize definitions and expectation setting (actual vs expected, deltas, and bands) with new/legacy placement splits and placement-age cohorts.

● Quantify drivers of change (e.g., month-to-month decomposition) and communicate the “why/because” in plain language with recommended actions.

● Partner across data sources: system of record (InterProse), dialer/telephony (TCN), Collin (AI agent brain), payment processing, vendor/skip-trace providers, contactability and deliverability signals.

● Close gaps with the foundational data team: when elements are missing, specify clear data contracts and schema updates for BigQuery.

● Enforce strategy adherence: measure adherence to stated strategies and highlight where drift undermines results.

● Advance experimentation and ROI: design A/B views, channel/omnichannel effectiveness, resource optimization across segments, and account-quality changes over time.

● Be your own first customer: ship with clear documentation, caveats, and a narrative that stands behind the work.

Requirements

● Collections domain: hands-on experience in third-party (or first-party) collections analytics, with fluency in contact/RPC/PTP/liquidation funnels, consent/deliverability, and compliance constraints.

● Data stack: expert SQL (BigQuery). Strong Looker dashboarding and metric modeling. Ability to transform incomplete requests into complete, decision-ready outputs.

● Evidence design: Always show denominators and baselines, annotate decisions, prefer small multiples over chartjunk, compare “with/without” and “before/after.”

● Problem framing: instinct to ask “compared to what?”, adjust for mix and seasonality, and call uncertainty when base rates are low.

● Communication: crisp executive storytelling, written narratives, and the ability to push back on ambiguous asks and fill gaps responsibly.

● Ownership: startup-ready self-starter who can design, build, and iterate rapidly with minimal guidance.

Nice to Have

● LookML development, Python for data QA or decomposition routines, dbt/Dataform, Git-based workflows, and comfort with both batch and (optionally) event-driven data.

● Experience with LTV/ROI modeling, LMDI-style attribution, or similar decomposition methods.

● Prior work with InterProse, TCN, or payment processors; entity resolution across placements/vendors.

Reminder

Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED