Senior Operations Manager

Senior Operations Lead |On-site, Hyderabad

About UMEED

UMEED aims to empower women socially and economically, and has been working with women from low-income communities in Hyderabad since 2014. With over a decade of grassroots engagement, UMEED has designed and implemented several sustainable livelihood interventions. Currently, we run four core programs — first Leap, Karigari, Shakti, and Sahyog — each targeting different stages of women’s empowerment journeys. Through our 3-bucket focus on skill-building, mindset development, and access to exposure, we foster the spirit of ‘Voice, Choice, and Agency’, enabling women to not only take charge of their own lives but also become change-makers in their communities.

About the Role

The Senior Operations Manager plays a pivotal role in ensuring the seamless execution of the organization's training programs at the city level. This position involves a dynamic mix of strategic planning, operational coordination, and on-ground implementation. The role requires close collaboration with internal and external stakeholders, including trainers, trainees, and college administration, to deliver high-impact training sessions aligned with the organization’s mission. The ideal candidate is a strong communicator, highly organized, and solution-oriented, with a passion for operational excellence in the development sector.

Key Responsibilities

1. Resource Management

· Oversee the procurement, allocation, and optimal utilization of training materials, supplies, and equipment.

· Maintain accurate inventory records and ensure resources are available and in good condition for all training activities.

· Adhere to budgetary guidelines while managing logistical and material needs.

2. Scheduling and Coordination

· Develop detailed training calendars in alignment with the academic schedule, curriculum goals, and trainer availability.

· Coordinate session planning with trainers, subject matter experts, and college staff to ensure timely and effective delivery.

· Regularly communicate schedules, updates, and changes to all relevant stakeholders, including trainees and partner institutions.

3. Facilitation Support

· Act as the primary point of contact for trainers and facilitators, offering ongoing operational support before, during, and after sessions.

· Monitor facilitator engagement and effectiveness, proactively addressing any challenges or gaps that arise.

· Provide logistical assistance to ensure smooth delivery of each training module.

4. Quality Assurance

· Implement and monitor quality standards and protocols to maintain high program delivery standards.

· Collect and analyze feedback from participants, facilitators, and partners to assess program success and identify opportunities for improvement.

· Use data-driven insights to suggest enhancements and ensure continuous improvement in training operations.

5. Administrative Oversight

· Maintain comprehensive documentation of training activities, including attendance records, facilitator reports, and participant evaluations.

· Contribute to regular reporting on program milestones, challenges, and impact for internal and external stakeholders.

Support financial tracking, budget reconciliation, and the preparation of relevant administrative reports

Qualifications

· Bachelor’s degree in Business Administration, Education, Nonprofit Management, or a related field (Master’s degree preferred).

· Minimum 5 years of experience in program operations, training coordination, or nonprofit management.

· Strong organizational and interpersonal skills, with the ability to manage multiple tasks and stakeholders.

· Proficiency in MS Office, Google Workspace, and project management tools.

· Experience working in a multicultural and diverse educational or NGO setting is a plus.

Additional Requirements

· Flexibility to work outside of regular business hours when necessary, especially during training programs and key events.

· Willingness to travel occasionally for site visits, training sessions, and stakeholder meetings.

We are urgently hiring for this role. Interviews will be taken on a rolling basis.

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www.umeedforwomen.org, https://www.instagram.com/umeedforwomen/

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹550,000.00 per year

Schedule:

• Day shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person