Senior Operations Manager

Job Title: Senior Operations Manager – Cleaning & Hospitality Services Location: On-site (Work From Office) Job Type: Full-Time Working Hours: 6:30 PM – 3:30 AM About the Role: We are looking for a highly organized and experienced Senior Operations Manager to lead our cleaning and hospitality operations. This role is central to ensuring day-to-day tasks run smoothly, properties remain in excellent condition, and our guests consistently enjoy 5-star experiences. If you thrive in a fast-paced environment, have strong leadership skills, and are ready to work night shifts from our office, we’d love to meet you. Key Responsibilities:🧹 Cleaning Operations Send automated and manual cleaning reminders Maintain and update the cleaning checklist file Hire, onboard, and coordinate with new cleaners Oversee trash removal processes and ensure timely execution 📦 Supplies Management Order and track cleaning and hospitality supplies Save receipts in client folders and update the expenses file 📲 Hospitable Cleaning Automation Manage cleaner profiles in Hospitable (add/remove) Automate and monitor cleaning reminders and tasks 🌟 Guest Surveys & Feedback Monitor guest survey responses each morning Follow up with guests to ensure a 5-star experience Share feedback with cleaners to drive continuous improvement 📸 Claims Handling (Lispa Coordination) Collect before/after photos, invoices, and supporting documents Coordinate with Lispa for submitting claims related to cleaning issues 💬 Cleaner Communications Serve as the primary point of contact in all cleaner groups Approve cleaning costs and set pricing Hire new cleaners based on demand 🏘️ Property Information Management Keep property info files accurate and updated Connect with cleaners for missing or updated property data 💰 Cleaner Invoice Management Process and verify cleaner invoices Record cleaning costs in the reservations file Audit partner data entries and coordinate invoice payouts Qualifications:3–5 years of experience in operations, hospitality, or property management Strong leadership and communication skills High proficiency with Google Sheets, task management tools, and scheduling systems (e.g., Hospitable) Comfortable working night shifts (6:30 PM – 3:30 AM) from the office Detail-oriented and able to manage multiple priorities efficiently Previous experience managing teams and vendors is a strong plus What We Offer: A structured, collaborative, and high-impact work environment Opportunity to grow and lead within a dynamic team Direct influence on operational efficiency and guest satisfaction **A very important note: candidates must be fluent in English.**