Senior Mice operations

About Us

Position Overview

Key Responsibilities

• Prepare accurate and competitive quotations for MICE events / Small Groups based on client requirements.
• Develop and maintain pricing structures and ensure that quotations align with company margins and profitability.
• Liaise with suppliers, venues, and partners to obtain and confirm pricing and availability.
  

Operational Coordination

• Oversee all operational aspects of MICE events/ Small Groups, including logistics, scheduling, and on-site management where needed
• Coordinate with internal teams and external partners to ensure smooth execution of events.
• Manage event timelines, ensuring that all deliverables are met as per the client’s expectations.
  

Client Interaction

• Work closely with clients / Sales Team to understand their needs and provide tailored solutions.
• Address client queries and concerns promptly and professionally.
• Conduct post-event follow-ups to gather feedback and ensure client satisfaction.
  

Supplier And Venue Management

• Build and maintain relationships with suppliers, venues, and other service providers.
• Negotiate contracts and agreements to secure the best terms and conditions for clients.
• Ensure that all supplier and venue requirements are met in accordance with the event specifications.
  

Documentation And Reporting

• Maintain accurate records of quotations, contracts, and other relevant documentation.
• Prepare and present operational reports, including budget tracking and event performance analysis.
• Ensure compliance with company policies and procedures.
  

Process Improvement

• Identify opportunities for improving the quotation and operational processes.
• Implement best practices to enhance efficiency and client satisfaction.
  

Skills And Qualifications

• Proven experience in Quotations / Mice Quotations & Operations
• Proficiency in Microsoft PowerPoint, Word, and other presentation tools.
• Competence in working out costing independently
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational abilities and the capacity to manage multiple projects simultaneously.